Marks & Spencer T68 Instruction Manual page 12

GuArAntEE
This product is guaranteed for 1 year.
Your Marks & Spencer Product is covered by a guarantee for 1 year from the date of purchase.
Please retain your till receipt as this will validate your date of purchase. If a fault develops during
this period, call our customer service centre on 0845 302 1234, who will advise you on the best
course of action. This may be to return it with original packaging to any M&S store (except Outlets
and Simply Food stores) along with your receipt. If it's within 90 days of purchase we will offer an
exchange for a new product or a full refund. After 90 days and for the remainder of the guarantee
period, we will arrange for the product to be repaired.
Should a repair not be possible, we will exchange the product for a new or nearest equivalent
product. In the unlikely event of being unable to exchange, we will offer a full refund. This guarantee
is only valid within the United Kingdom, Republic of Ireland and/or Channel Islands.
This guarantee excludes the following:
• Faults, damage or deterioration caused by neglect, misuse, abuse or failure to use the product
in accordance with the instructions;
• Normal wear and tear;
• Breakages and accidental damage occurring after you have received the product;
• Consumable items such as kneading blades, kettles/coffee filters, microwave plates/ platters,
coffee jugs/carafe, blender jugs/blades, etc.;
If the product includes one of a number of accessories only the defective accessory will be
replaced.
This guarantee is void if there is evidence of the product being tampered with by unauthorised
persons. Once the tamperproof seal on your product is broken, refunds can only be given in
accordance with your legal rights. Remember you are not entitled to a refund if you simply change
your mind.
In the event of choosing to replace the product, the guarantee will expire on the original date, i.e.
12 months from the original purchase date.
This guarantee is in addition to your legal rights and supersedes any guarantee or warranty that is
supplied with the product.
t/00/00(Black)/01(red)/0(White)/0(cream)
©Marks and Spencer plc
PO Box 3339 Chester CH99 9QS
www.marksandspencer.com
M&S customer services: Tel: 0845 302 1234 or e-mail: customer.services@marks-and-spencer.com
quoting the product reference T68/9600/0960(Black)/0961(Red)/0962(White)/0963(Cream)
MS 1.7 Litre Black Kettle User G12 12 20/7/12 10:32:54