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8. Troubleshooting
PROBLEM
PROBABLE CAUSE
Water Level in the Water
"Water" indicator light
Reservoir is low
is on
There is too much ice in
"Ice" indicator is on
the ice basket
The ice cycle is too long
Ice cubes are
sticking together
Water temperature in inner
tank is too low
Ambient temperature or
water temperature in the
inner tank is too high
The ice making cycle
is normal but no ice is
Refrigerant liquid leakage
being produced
Pipe in the cooling system
is blocked
The Water Drain Cap may
Ice Maker is Leaking
not be properly tightened
Location of the Ice Maker
may cause temperature
changes. Constant Opening
and Closing the Ice Maker
Lid may also cause
Ice Cubes are melting
temperature fluctuations.
Leaving ice in the Ice Maker
for extended periods of time
may also result in the
appliance recycling the ice
by melting it down and
making a new batch.
9
SOLUTION
Stop the ice maker, fill with water. Wait for
a shortperiodoftime and then restart the
ice maker
Remove ice from the ice basket
Stop the ice maker, and restart it after the
ice blocks melt.
Change the water in the inner tank.
Temperature of water should be between
8˚C & 32˚C
Ambient temperature surrounding the unit
is above 32°C, move to a cooler area and
replace water in the tank with cooler water
Please contact the service agent
Please contact the service agent
Tighten the Drain Cap
Make sure the ice maker is always placed
in a temperature controlled area.
Avoid constantly opening and closing the
Ice Maker lid
Transfer ice blocks from the Ice Maker to
another container and store in a cooler or
freezer to avoid constant recycling of the
ice.
PROBLEM
PROBABLE CAUSE
There is enough
water in the Water
The Water Filter on the
Reservoir but the
bottom of the Water
"Water" indicator
Reservoir may be blocked
light comes on and
the ice maker will
not work
The Room temperature
may be too low, around 5°C
There is not enough
ice blocks in the ice
basket, but the "Ice
Full" indicator light is
The ice cubes being formed
on
may be touching the sensor
SOLUTION
Remove the Water Filter and clean it.
After following the procedure outlined in
point 9 under "Using your Ice Maker"
Section, if your ice maker still does not
start producing iceplease try the following
2 procedures:
1. Follow the steps outlined in point 9 then
wait approxiamately 5 - 10 minutes and
press the "Power" button again.
2. Uplug the ice maker's power supply,
wait approxiamately 5-10 minutes, plug
the power supply back in and follow the
steps outlined in point 9
Make sure the unit is in a an area where
the temperature is above 5°C
Remove the ice cubes from the ice
basket, wait a few minutes to allow the
sensor to warm up and restart the ice
maker
10
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