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Next Step Products LLC and its wholly owned subsidiaries and divisions (herein referred to as "the Company"),
warranties its products, excluding lamps, to be free from defects in material and/or workmanship, under normal
condition, use and service, for a period of Five (5) years from the original invoice date. During the first two (2) years
100% coverage on all parts, 3rd (3) year all warranty parts will be replaced at 35% of the then current List Price of such
part and in years Four & Five (4&5) all warranty parts wil be replaced at 50% of the then current List price of such part.
This specific warranty is for parts only and specifically excludes all labor charges associated with warranty items.
TERMS AND CONDITIONS:
This warranty only applies when the Company's products are properly wired and installed together as a system;
and operated within the electrical values shown on the Company's specification sheets; used in lighting equipment
designed and approved for the application and environmental conditions (temperature, humidity) within the normal
specified operating range of the system. This warranty does not apply to any abnormal use in violation of any applicable
standard, code or instructions for use in installations including those contained in the latest National Electrical Code
(NEC), the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American National
Standards Institute (ANSI), in Canada, the Canadian Standards Association ( CSA ), Europe (CE), Australia (C-
Tick). This warranty will not apply in the event of conditions demonstrating abnormal use or stress, including
under/over voltage conditions, excessive switching cycles, excessive operating hours, alterations, accident, theft,
misuse, abuse and damaged caused by negligent installation, improper maintenance or where adequate care has not
been taken to prevent damage to the lighting system. Replacement of the Company's product components with any
other manufacturer will void the entire warranty.
WARRANTY SERVICE CLAIMS:
The Company must issue a Return Material Authorization (RMA) number for all requests for warranty review. To expedite
service, please contact the Company's Customer Representative where you purchased the product. If you are unsure
whether a situation exists that is covered by this warranty, please contact the Company's customer service department
from the company or division where you purchased the product for assistance. In the event of a defect in material or
workmanship during the warranty period, the Company will repair or replace (at its own discretion) its products under
the conditions of the warranty.
A complete list of the Company's brands and their warranty service contact information can be found at the end the
warranty.
RETURN OF DEFECTIVE PRODUCT:
After contacting the proper company or division and receiving the RMA#, the purchaser / user shall promptly return the
product after receiving instructions regarding if, when and where to ship product. Product must be returned within 30
days of receiving RMA#. Shipping box must be clearly marked with RMA#. Failure to follow this procedure shall void this
warranty. The company will cover expenses for material but will not cover shipping costs. Products returned without an
RMA# will be refused and returned to sender at the senders expense.
REPLACEMENT OF PRODUCT, LIMITS OF LIABILITY:
The foregoing shall constitute the exclusive remedy of the purchaser and the sole liability of Next Step Products LLC
and its wholly-owned subsidiaries and divisions regarding its products and component warranty. NO WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. In no event shall
Next Step Products LLC or its wholly-owned subsidiaries or divisions be liable for any other costs or damages including
labor charges, lost profits or revenues, incidental, special or consequential damages. The Company reserves the right
to examine all failed products and components to determine the cause of failure and patterns of usage and reserves
the right to be the sole judge as to whether any product or component is defective and covered under this warranty.
THIS WARRANTY IS ONLY TO THE ORIGNAL PURCHASER OF PRODUCT AND DOES NOT TRANSFER.
November 1, 2012
A Division of Next Step Products
LIMITED PRORATED WARRANTY
9400 SOUTHRIDGE PARK COURT SUITE 200 ORLANDO, FLORIDA 32819 USA
Tel:
407.855.5630
Fax:
407.210.8679
nextstepproduct.com
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