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Verizon Delphi Connect User Manual

Verizon wireless delphi connect user guide

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User Guide

Delphi Connect

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Summary of Contents for Verizon Delphi Connect

Page 1 User Guide Delphi Connect...
Page 2: Table Of Contents
Need help finding your vehicle’s OBD Connector Port? ................19 Install Your Module .............................21 Initiate Module Setup ............................22 Verify Module Setup ............................23 First-Time Setup Using Delphi Connect Website ..................25 Launch Your Internet Browser ........................25 Sign In to Your Delphi Account ........................25 Find Your Vehicle’s OBD Connector Port ....................28 Need help finding your vehicle’s OBD Connector port? ................29...
Page 3 Map View ...............................51 Geo-Fences ..............................52 Live Tracking ..............................53 Find My Car ..............................54 Navigate to Vehicle ...........................55 Programmable Odometer ........................56 Managing Geo-Fences ..........................58 Create a Geo-Fence Using the Map .....................58 Create a Geo-Fence by Searching for an Address or Business Name ........64 Edit an Existing Geo-Fence ........................72 Delete an Existing Geo-Fence .......................77 Enable or Disable a Geo-Fence ......................80...
Page 4 Module Management ..........................127 View Modules Associated with Your Account .................127 Add a Module to Your Account ......................128 Remove a Module from Your Account ....................132 Vehicle Settings ............................135 Review Your Vehicle Information ......................135 Edit Your Vehicle Information .......................137 Configuring Alerts .............................141 Configuring the Geo-Fence Alerts .......................141 Configuring the Speed Alert ........................148 Configuring the Motion Alert ........................154...
Page 5 Programmable Odometer ........................209 Managing Geo-Fences ..........................211 Create a Geo-Fence Using the Map .....................211 Create a Geo-Fence by Searching for an Address or Business Name ........216 Edit an Existing Geo-Fence ........................221 Delete an Existing Geo-Fence .......................226 Enable or Disable a Geo-Fence ......................229 Live Tracking ..............................232 Alerts ................................234 Health ................................238...
Page 6 About Section ..............................339 Locating Your OBD Connector ......................339 Reviewing the Terms of Use and Privacy Policy ................341 Logout ................................343 Using the Delphi Connect Website .......................344 Accessing the Website ..........................344 Forgot Username or Password ......................344 Navigating Around .............................348 Selecting Your Vehicle ..........................349 Vehicle Settings ............................352...
Page 7 Delete an Existing Geo-Fence .......................374 Enable or Disable a Geo-Fence ......................376 Live Tracking ..............................379 Alerts ................................381 Clearing Alerts ............................382 Health ................................383 Performing a Diagnostic Code Scan on Your Vehicle ..............384 Clearing Diagnostic Codes ........................385 Recent Trips ..............................387 Key Fob Pairing ............................388 Key Fob Setup without VIN ........................392 Account Settings............................395 Locating Your OBD Connector ......................396...
Page 8 Delete a Notification Text Number ......................430 Logout ................................432 Frequently Asked Questions ..........................433 Status LED and Troubleshooting ........................447 Understanding the Status LED Indicators ....................447 Troubleshooting ..............................449 Customer Information ............................456 Product Safety and Warranty .........................457...
Page 10: Welcome
• Track your driving history and see past trips on a map This manual covers all models offered as part of the Delphi Connect system. Depending on your model you have purchased, some features may not be available.
Page 11: Is My Vehicle Compatible
Delphi Connect system. The fitment guide will also tell you if a Relocation Kit* is recommended for your vehicle. These can be purchased at verizonwireless.com/accessories.
Page 12: Package Contents
Package Contents The package you purchased should contain the following items. Please contact Verizon Wireless if any of the items are missing or damaged. Product Safety & Get to Know Warranty Your Device Information Delphi Connect System Delphi Connect System •...
Page 13: System Requirements
• Internet Explorer 7 and later • Google Chrome • Apple Safari • Firefox Note: Bluetooth® features of this product are only available by using the Delphi Connect smartphone app. Installation Requirements • A supported vehicle identified in the fitment guide at connectedcar.delphi.com/fitment •...
Page 14: First-Time Setup Using Smartphone App
1. Launch your smartphone’s app store—either Google Play Store for Android or Apple’s App Store for iPhone. 2. Search for the Delphi Connect app and download it to your smartphone. Sign In to Your Delphi Account 1. Launch the Delphi Connect app.
Page 15 3. Review and accept the privacy and terms of use. On Android:...
Page 16 On iPhone:...
Page 17 4. When prompted, change your Username and Password, to something easy to remember but difficult for other people to guess. Passwords must be at least six characters long and include at least one number. Usernames must be at least one character long and do not have to include a number.
Page 18 Note: The Delphi Connect smartphone app will remain logged in to your vehicle indefinitely, unless you log out using the Log Out feature on page 191. Note: The Delphi Connect smartphone app will be updated periodically and you will receive notification of updates via standard Android and iOS app update notifications.
Page 19: Find Your Vehicle's Obd Connector Port
Find Your Vehicle’s OBD Connector Port The OBD connector is usually located on or under the dash, on the driver’s side. Other possible locations are the center console area or inside the glove compartment. Need help finding your vehicle’s OBD Connector Port? 1.
Page 20 4. You will see a picture of the location of your OBD II connector. Note: If needed, you can access the OBD Locator from the smartphone app or website at any time. In the smartphone app, this feature is located in the Side Menu under Settings > About > OBD Locator...
Page 21: Install Your Module
The process will take less than 5 minutes. Note: The first time the module connects to the Verizon network, it will perform a one-time network setup which will take a few minutes. The Status LED will turn solid white and turn off, followed by a blinking white sequence.
Page 22: Initiate Module Setup
24 hours. Initiate Module Setup Stop! Do not proceed until the Status LED is solid blue, indicating activation on the Verizon network is complete. 1. Insert your vehicle’s ignition key and turn it to the On position (not ACC/Accessory).
Page 23: Verify Module Setup
1. Start the engine and let it run for at least 30 seconds. 2. Stop the engine and wait at least 20 seconds. 3. You are now ready to access your vehicle information using the Delphi Connect app or website.
Page 24 • If not, tap the Retry button. • If you still do not see the Dashboard screen, go to the Troubleshooting section of this guide.
Page 25: First-Time Setup Using Delphi Connect Website
First-Time Setup Using Delphi Connect Website Launch Your Internet Browser Use your website browser and go to mycar.delphi.com. Sign In to Your Delphi Account 1. In the Username field, enter the Registration Key exactly as it is printed on the module label –...
Page 26 3. Review and select ACCEPT to accept the privacy statement and terms of use.
Page 27 4. When prompted, change your Username and Password to something easy to remember but difficult for other people to guess. Passwords must be at least six characters long and include at least one number. Usernames must be at least one character long and do not have to include a number.
Page 28: Find Your Vehicle's Obd Connector Port
5. You will see the following screen after successfully changing your username and password. 6. Now you’re ready to install the module in your vehicle. Note: The website will automatically log you out after 20 minutes of inactivity, unless you log out using the Log Out feature.
Page 29: Need Help Finding Your Vehicle's Obd Connector Port
Need help finding your vehicle’s OBD Connector port? 1. After logging in for the first time, click the button labeled OBD LOCATOR. You will be presented with the OBD II Port Location Guide. 2. Select you vehicle make from the provided drop-down selections.
Page 30 3. Complete your vehicle selections using the drop-downs for Make, Model, Year, Body Type and Trim as requested and then select Submit. If you are unable to select your vehicle, you can use the “Click here” link to submit an email for the unlisted vehicle.
Page 31 4. A description of the location of your OBD II port will be given. Click “View a picture of your OBD II port” to view an actual photograph of the location of your OBD II port. You can also use the Print button to print this page to have with you in your vehicle.
Page 32: Install Your Module
OBD LOCATOR. Install Your Module 1. Check that you have a strong signal where your vehicle is parked. Visit Verizon’s interactive coverage map: verizonwireless.com/maps. 2. Make sure your vehicle is parked outside in a safe location and the engine is turned off.
Page 33 The process will take less than 5 minutes. Note: The first time the module connects to the Verizon network, it will perform a one-time network setup which will take a few minutes. The Status LED will turn solid white then turn off, followed by a blinking white sequence.
Page 34 Initiate Module Setup Do not proceed until the Status LED is solid blue, indicating activation on the Verizon network is complete. 1. Insert your vehicle’s ignition key and turn it to the On position (not ACC/Accessory). Do not start the engine! Note: Typically, all of the warning lamps on the dashboard will illuminate briefly in this position.
Page 35: Verify Module Setup
1. Start the engine and let it run for at least 30 seconds. 2. Stop the engine and wait at least 20 seconds. 3. You are now ready to access your vehicle information using the Delphi Connect app or website.
Page 36: Reconnect Your Module
• If you paired the keyfob previously to this vehicle, it will remain paired once reconnected Install Your Module 1. If you are currently using the app on your Verizon Wireless smartphone, use your smartphone to check that you have a strong signal where your vehicle is parked. Don’t have Verizon coverage? Visit Verizon’s interactive coverage map: verizonwireless.com/maps.
Page 37: Initiate Module Setup
24 hours. Initiate Module Setup Stop! Do not proceed until the Status LED is solid blue, indicating activation on the Verizon network is complete. 1. Insert your vehicle’s ignition key and turn it to the On position (not ACC/Accessory).
Page 38: Verify Module Setup
1. Start the engine and let it run for at least 30 seconds. 2. Stop the engine and wait at least 20 seconds. You are now ready to access your vehicle information using the Delphi Connect app or web site.
Page 39: Application & Service Features
Application & Service Features Using the Android App Forgot Username or Password Should you forget your account login credentials, you can request your username or a password reset from the login screen. To request your Username, tap Forgot Username or Password?
Page 40 You will receive an email with your Username sent to the account email address you provided as part of your User Settings. If you did not provide an email in your User Settings or do not receive the email with your Username, please call Verizon Wireless Customer Service at (800)
Page 41 To request a Password reset, tap Forgot Username or Password? Tap Forgot Password.
Page 42 You will be required to change your password once you login. If you did not provide an email in your User Settings or do not receive the email with your temporary password, please call Verizon Wireless Customer Service at (800)
Page 43: Navigating Around
Navigating Around To navigate to a specific category, tap the item you want to view, such as Alerts, Recent Trips, Health and Location (as shown in the red boxes). You can also tap the Side Menu icon, located in the top left corner to navigate to the various features of the app. Side Menu...
Page 44 • From the Side Menu, you can navigate to any of the Delphi Connect features. • Open the Settings feature to modify account information, manage your modules, configure Alerts and Notifications, and set up Bluetooth® pairing for compatible devices. • Tap Key Fob to access the key fob feature for compatible vehicles.
Page 45: Refreshing Your Vehicle Data
Refreshing Your Vehicle Data The Delphi Connect system will update your vehicle information as it becomes available. This may cause the display to change while you are viewing it. If you wish to request the most recent data from the module, tap the Refresh button from anywhere within the app. A refresh may take up to two minutes.
Page 46: Selecting Your Vehicle
Selecting Your Vehicle If you have more than one module associated with your account, you can select which vehicle’s information to view. Tap your vehicle name at the top of the screen using the drop down but- ton. Tap the vehicle you wish to view or select the current vehicle if you do not wish to change vehicles.
Page 47: Dashboard
Dashboard The Dashboard provides a summary of your vehicle status. It includes the following information. • Basic vehicle information including the engine run status, current programmable odometer, battery voltage and the fuel level, if your vehicle supports this feature. Note: Fuel level readings will work on compatible vehicles.
Page 48 • Last recorded location of vehicle: • The most recent alerts:...
Page 49 • The most recent health information reported by your vehicle: • The most recent trips: Note: You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure. See Performing a Diagnostic Scan on Your Vehicle.
Page 50: Location
Location Use the Location feature to locate your vehicle at any time. The location screen indicates the last recorded vehicle location and the time and date when that location was last updated. You can also see the address and latitude and longitude of your vehicle. To close the vehicle information box, tap the X in the upper right-hand corner.
Page 51: Map View
Map View The Map view can be customized using the map controls. You can use the standard Android map controls, such as scrolling and zooming to adjust the Map view. To enable and disable the Satellite view, tap Satellite View on the soft menu. Soft Menu Android soft menu...
Page 52: Geo-Fences
Geo-Fences To enable and disable the display of Geo-Fences, select Geo-Fences on the soft menu. See Managing Geo-Fences for more information. Soft Menu Android soft menu...
Page 53: Live Tracking
Live Tracking The Live Tracking button will enable real-time tracking of your vehicle. See Live Tracking for more information. Note: While in Location view, depending on your Android version, either tap the Live Tracking icon or tap Live Tracking from the soft menu to start the live tracking feature. Note: If the GPS is enabled on your phone, the location of your phone will be indicated with a blue dot on the map.
Page 54: Find My Car
Find My Car Tap Locate My Vehicle on the soft menu to center the map on the vehicle’s current location. Soft Menu Android soft menu...
Page 55: Navigate To Vehicle
Navigate to Vehicle If the GPS is enabled on your smartphone, you can have your default navigation app provide directions from your location to your vehicle. Tap Navigate To Vehicle on the soft menu. This command will launch the default navigation app on your phone and plot a route from your location to your vehicle’s location.
Page 56: Programmable Odometer
Programmable Odometer A programmable odometer is provided for your vehicle. You can set it to your vehicle’s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer.
Page 57 Enter the desired value in miles. Tap Save to save the value or tap back to exit without saving.
Page 58: Managing Geo-Fences
When your vehicle crosses the boundary to enter or exit that location, an alert will oc- cur and can be viewed on the Delphi Connect app or the website. You can also be notified via an email or text message if desired. See Configuring Notifications on page for more informa- tion.
Page 59 2. In the Geo-Fences settings panel, tap CREATE NEW FENCE.
Page 60 3. Select the desired geo-fence shape, circle or rectangle. You can change the shape at anytime. 4. Scroll and zoom the map to where you would like to place the Geo-Fence. The cross-hairs indicate the center of the geo-fence.
Page 61 5. To resize the geo-fence, tap Resize Shape on the soft menu and use the handles to change the shape of the geo-fence boundaries. Tap the checkmark when done or tap Discard to return to the previous boundaries.
Page 62 6. Tap the Save icon (upper right hand corner) to save your geo-fence. 7. Enter the name of the new geo-fence and tap OK, or tap Cancel to exit without saving.
Page 63 8. Create additional Geo-Fences as desired. 9. Tap the Back button or Side Menu button when you are finished to return to Location view.
Page 64: Create A Geo-Fence By Searching For An Address Or Business Name
Create a Geo-Fence by Searching for an Address or Business Name 1. While in Location view, tap Manage Geo Fences on the soft menu to begin managing Geo-Fences.
Page 65 2. In the Geo-Fences settings panel, tap CREATE NEW FENCE.
Page 66 3. Tap Search on the soft menu.
Page 67 4. Enter the address or business name you want to find and tap the search icon (magnifying glass)
Page 68 5. Scroll through the list of search results. You can modify the search criteria and tap the search icon (magnifying glass) to refresh the results. Within the search results, tap the desired location. A Geo-Fence will be placed at the selected location.
Page 69 6. Select the desired geo-fence shape, circle or rectangle. You can change the shape at anytime.
Page 70 7. To resize the geo-fence, tap Resize Shape on the soft menu and use the handles to change the shape of the geo-fence boundaries. Tap the checkmark when done or tap Discard to return to the previous boundaries.
Page 71 8. Tap the Save icon (upper right hand corner) to save your geo-fence. 9. The search text you used will be automatically entered as the geo-fence name. If desired, edit the geo-fence name and tap OK, or tap Cancel to exit without saving.
Page 72: Edit An Existing Geo-Fence
Edit an Existing Geo-Fence 1. While in Location view, tap Manage Geo Fences on the soft menu to begin managing Geo-Fences.
Page 73 2. Tap the pencil icon to the right of the name of the Geo-Fence you want to edit.
Page 74 3. Select the desired geo-fence shape, circle or rectangle. You can change the shape at anytime.
Page 75 4. Scroll and zoom the map to where you would like to place the geo-fence. The cross-hairs indicate the center of the geo-fence. 5. To resize the geo-fence, tap Resize Shape on the soft menu and use the handles to change the shape of the geo-fence boundaries.
Page 76 6. Tap the Save icon (upper right hand corner) to save your geo-fence. 7. Edit the name of the new geo-fence if needed and tap OK, or tap Cancel to exit without saving.
Page 77: Delete An Existing Geo-Fence
Delete an Existing Geo-Fence 1. While in Location view, tap Manage Geo-Fences on the soft menu to begin managing Geo-Fences.
Page 78 2. Tap the pencil icon to the right of the name of the Geo-Fence you want to delete.
Page 79 3. On the soft menu tap Delete, then tap OK to delete or Cancel to exit without deleting.
Page 80: Enable Or Disable A Geo-Fence
Enable or Disable a Geo-Fence 1. While in Location view, tap Manage Geo Fences on the soft menu to begin managing Geo-Fences.
Page 81 2. In the Geo-Fence settings panel, tap the checkbox to the left of the Geo-Fence you wish to disable.
Page 82 3. The checkmark will be cleared and the Geo-Fence will no longer be visible on the map. This will not delete the Geo-Fence, but alerts will no longer be generated by this Geo-Fence.
Page 83 4. To enable a Geo-Fence, tap the box to the left of the Geo-Fence name. The Geo-Fence will be shown on the map again.
Page 84: Live Tracking
Live Tracking Live tracking provides you the ability to track your vehicle in real time using the Delphi Connected Car smartphone app or the Delphi website. Due to the amount of data usage required to perform live tracking, tracking will automatically timeout after 10-minutes. You can restart tracking by selecting this feature again.
Page 85 2. You will be see a warning message with a reminder of the 10-minute timeout. To continue, tap OK. To exit live tracking, tap Cancel. If you do not wish to see this message again, check the box labeled “Do not show again”.
Page 86 3. During Live Tracking, the live tracking icon will be red and the vehicle will be shown as a red car. The vehicle’s current direction and speed will be shown. Live tracking has a 10-minute timeout counter. When the timeout counter reaches zero, live tracking will automatically be exited.
Page 87: Alerts
Alerts The Delphi Connect application will notify you with alerts of specific vehicle behaviors. Current alerts include the following: • Vehicle speed exceeding a limit that you choose • Vehicle RPM exceeding a limit that you choose • Vehicle has entered or exited a Geo-Fence location •...
Page 88 Within the smartphone app, you can scroll to view all of your Alerts. The most recent Alert appears first.
Page 89: Clearing Alerts
Clearing Alerts To clear alerts, tap the box next to the alerts you wish to clear and tap Clear. The smartphone app only displays the most recent alerts, you may not be able to clear all recorded alerts. In order to clear all alerts at one time, login to your account using the mycar.delphi.com website and select the Alerts tab.
Page 90 You will need to confirm that you wish to clear the selected alerts. Tap OK to confirm, or tap Cancel to exit.
Page 91: Health
Health The Health feature displays a history of vehicle diagnostic codes, often called trouble codes, which you have read from your vehicle. If the Check Engine Light comes on, you can perform a diagnostic scan of your vehicle which will display the codes reported by your vehicle. The Delphi Connect app will show you both the numeric diagnostic code and the meaning of the code.
Page 92: Performing A Diagnostic Code Scan On Your Vehicle
Performing a Diagnostic Code Scan on Your Vehicle To begin a diagnostic scan, tap the soft menu at the bottom of the screen. Then tap Perform trouble code scan. You will see a warning to make sure the engine is turned off and the key is in the On position before continuing.
Page 93: Clearing Diagnostic Codes
Clearing Diagnostic Codes You can choose to clear the codes from either your display or from from your vehicle. If you clear the codes from your display, you will no longer see them in your vehicle’s data but they may still be active in your vehicle.
Page 94 To begin clearing codes, tap the soft menu at the bottom of the screen. Then tap Clear trouble codes...
Page 95 Tap Display only to clear the codes from your display, tap Vehicle to clear the codes from your vehicle, or tap Cancel to exit.
Page 96: Recent Trips
Recent Trips The Recent Trips feature records all the trips the vehicle has taken since you installed the module. Within the smartphone app, you can view the ten most recent vehicle trips. The most recent trip is listed first. Select any trip to view the trip details. To view all the recorded trips, use the website.
Page 97 The trip details include total distance, start date and time, start location, end date and time, end location, and the amount of time the engine was idle time during the trip. Tap View Trip Map to view the trip on a map.
Page 98 Use the map control tools (on page 49) to scroll and zoom the map, or turn on Satellite view. Note: During trips, the location of the vehicle is logged every minute. These points are called breadcrumbs and are shown as dots on the map. The blue line connects these breadcrumbs to approximate the route the vehicle took.
Page 99: Key Fob Pairing
The module will automatically provide any button sequence required to start the vehicle. Note: You will only need to pair the key fob using the Delphi Connect app or website one time. After the initial pairing, the key fob capability will be available from either location.
Page 100 To enable your keyfob feature: 1. Navigate to the Key Fob feature which is accessible from the Side Menu. Tap OK to begin the fob setup process or Cancel to exit.
Page 101 2. Using the Prev and Next buttons, look for the key fob picture that matches yours. Once you have found your key fob, tap Continue. If you do not find a picture of your key fob, tap “I don’t see my key fob. In this case, your key fob is not currently supported. 3.
Page 102 Note: You will only need to pair the key fob using the Delphi Connect app or the website once. After the initial pairing, it will be available from the smartphone app or website.
Page 103: Key Fob Pairing Without Vin
Key Fob Pairing Without VIN 1. To enable your keyfob feature without a vehicle VIN, navigate to the Key Fob feature which is accessible from the Side Menu. If your key fob is not already set up, you will see the following message.
Page 104 2. Use the on screen prompts to select your vehicle and tap Submit. If are not able to select your vehicle, tap “My vehicle is not listed” and see section My Vehicle is Not Supported. 3. After you have selected your vehicle, tap Submit. The configuration process can take up to 5 minutes.
Page 105 4. When complete, the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps. If you wish to complete the process later, you can tap “Perform this step later”. 5.
Page 106: Pair Smartphone Bluetooth® To Module
Delphi Connect website to send key fob commands to your vehicle. Note: You will only need to pair the key fob using the Delphi Connect app or the website once. After the initial pairing, it will be available from the smartphone app or website.
Page 107 To pair your Smartphone with the module Bluetooth Direct Connect follow the steps below: 1. Access the Delphi Connect Car app side menu by tapping the menu icon in the upper-left corner. Tap Settings. 2. Tap Vehicle Settings.
Page 108 3. Tap the vehicle in which the module is currently installed. 4. Tap Bluetooth Settings. 5. Tap Discover to activate Bluetooth® pairing.
Page 109 10. The device ACT231 should now show as paired. Authorize your smartphone’s Bluetooth® key fob functionality. 1. Return to the Delphi Connect Car app. If your phone doesn’t appear on the list of Bluetooth® phones, tap the Back button and then re-enter Bluetooth Settings.
Page 110 3. Tap your phone’s name. 4. Tap Authorize to enable your phone to provide key fob control over Bluetooth®. Your phone will now show as authorized.
Page 111 5. Tap Delphi menu icon until you return to the Delphi Connect side menu. 6. Observe the LED on the module and wait until it returns to flashing blue every 10 seconds. 7. Tap the Key Fob menu item and test the buttons.
Page 112: Remove The Bluetooth Connection To Your Module
Remove the Bluetooth Connection to Your Module You can remove the Bluetooth connection between your phone and your module. 1. Access the Delphi Connect Car app side menu by tapping the menu icon in the upper-left corner. 2. Tap Settings.
Page 113 3. Tap Vehicle Settings.
Page 114 4. Tap the vehicle in which the module is currently installed.
Page 115 5. Tap Bluetooth Settings.
Page 116 6. Tap the name of the device you wish to remove.
Page 117 7. Tap Unauthorize and then tap Unpair to remove the pairing for this device. The device will be removed from the list. Note: Remember to unpair the module from your smartphone, sometimes this is called “forget. ”...
Page 118: Settings
Settings The Settings menu provides access to your Account Settings, Vehicle Settings, your personal PIN-code, and additional information in the About section.
Page 119: Account Settings
Account Settings The Account Settings allow you to: • Modify your User Settings, such as your login credentials and account email address • Manage the modules associated with your account...
Page 120: User Settings
User Settings Account Email Address The account is used to communicate information regarding your connected car account, for example, it is used for the forgot username and forgot password features. Add Account Email Address On the side menu tap Settings, then Account Settings then User Settings then Enter Email Address.
Page 121: Edit Or Delete Account Email Address
Edit or Delete Account Email Address To edit or delete the account email address: On the side menu tap Settings, then Account Settings then User Settings then tap the email address you entered previously.
Page 122 Enter your new account email address or delete the current one by clearing the field. Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving.
Page 123: Change Username
Change Username On the side menu tap Settings, then Account Settings then User Settings then tap Username.
Page 124 Usernames must be at least one character long, can include letters, numbers and special characters. The username may be composed only of letters, if desired. Tap Save when done or tap the Back button or the Side Menu to exit without saving. Usernames are not case sensitive.
Page 125: Change Password
Change Password On the side menu tap Settings, then Account Settings then User Settings then tap Password.
Page 126 You must enter the same password twice in order to change it. Passwords must be at least six characters long and include at least one number. Passwords are case sensitive. Tap Save to save your new password or tap back to cancel changing your password.
Page 127: Module Management
Module Management Module Management allows you to: • View the modules associated with your account • Add modules to your account • Remove modules from your account View Modules Associated with Your Account On the side menu tap Settings, then Account Settings then Module Management. You will see all the modules currently associated with your account.
Page 128: Add A Module To Your Account
Add a Module to Your Account 1. On the side menu tap Settings, then Account Settings then Module Management.
Page 129 2. Tap Add Module...
Page 130 3. Enter the ESN or IMEI and the device Registration Key exactly as they are printed on the module label — including the dash in the Registration Key. Tap Add.
Page 131 4. If the module is still associated with another account, you will also need to enter the Username and Password of that account then tap Add. Note: Once you have added the module to your account, log out from your account on all smartphone apps and the website.
Page 132: Remove A Module From Your Account
Note: Any vehicle data in the previous account will not be transferred to the new account. Once added to the new account, all vehicle data reported by the module will be available in the new account. Any previous key fob pairings will remain in the module after adding it to the new account.
Page 133 2. Tap the ESN or IMEI number of the module you want to remove.
Page 134 3. Review the on-screen information matches the Module you want to remove and tap Delete Module. Note: Removing a Module from your account does not deactivate it from your Verizon account. This also does not cancel your monthly service with Verizon or Delphi Connect services. Contact customer support at (800) 922-0204.
Page 135: Vehicle Settings
Vehicle Settings The Vehicle Settings allow you to: • Review and edit your vehicle information, such as providing your vehicle VIN when the VIN is not available • Configure alerts and notifications • Setup Bluetooth Direct Connect Review Your Vehicle Information 1.
Page 136 2. Tap the vehicle you wish to review.
Page 137: Edit Your Vehicle Information
Edit Your Vehicle Information If your vehicle did not report a VIN, you can enter the VIN or information about your vehicle yourself. 1. To edit your vehicle information, tap Settings from the side menu then tap Vehicle Settings.
Page 138 2. Tap the vehicle you wish to review and then tap Edit.
Page 139 3. You can enter either the VIN from your vehicle or you can enter the vehicle make, model and model year. Tap the circle next to the information you want to provide.
Page 140 4. Enter the VIN or use the drop-down menus to select your vehicle’s make, model and model year. 5. Tap Save to save your changes or back to exit without saving your changes.
Page 141: Configuring Alerts
Configuring Alerts The Alerts & Notifications settings allow you to customize some of the alerts available to you. All alerts will be stored in your vehicle’s cloud data and can be viewed using your smartphone app. See section Alerts. You can also configure the notifications associated with each alert. See section Configuring Notifications.
Page 142 2. Tap the vehicle you wish to configure.
Page 143 3. Tap Alerts & Notifications.
Page 144 4. Tap Geofence.
Page 145 5. To disable a specific Geo-Fence, tap the ON/OFF slider next to the Geo-Fence name. To re-enable the Geo-Fence tap the ON/OFF slider again.
Page 146 6. Tap the Geo-Fence name to configure the entry and exit alerts individually.
Page 147 7. To disable the entry alert, uncheck the box next to the words Trigger When Entered. To disable the exit alert, uncheck the box next to the words Trigger When Exited. Re-check the appropriate box to re-enable an alert. 8. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Page 148: Configuring The Speed Alert
Configuring the Speed Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
Page 149 2. Tap the vehicle you wish to configure.
Page 150 3. Tap Alerts & Notifications.
Page 151 4. To disable the speed alert, tap the ON/OFF slider to the right of the word Speed. The slider will change from ON to OFF. To re-enable the speed alert, tap the ON/OFF slider again.
Page 152 5. Tap the word Speed to configure the speed threshold.
Page 153 6. Enter the speed in miles per hour that you want to trigger the speed alert. That is, when the vehicle is driven at this speed or higher for 5 seconds or more, the speed alert will be recorded. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Page 154: Configuring The Motion Alert
Configuring the Motion Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
Page 155 2. Tap the vehicle you wish to configure.
Page 156 3. Tap Alerts & Notifications.
Page 157 4. To disable the motion alert, tap the ON/OFF slider to the right of the word Speed. The slider will change from ON to OFF. To re-enable the motion alert, tap the ON/OFF slider again.
Page 158 5. Tap the word Motion to configure the motion threshold.
Page 159 6. Enter the threshold in G-forces that you want to trigger the motion alert. That is, once the ignition of off for 10 minutes and the vehicle experiences a motion of this force or more , the motion alert will be recorded. A setting of 2 G’s can typically be set off by slamming a vehicle door or rocking the vehicle.
Page 160: Configuring The Engine Rpm Alert
Configuring the Engine RPM Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
Page 161 2. Tap the vehicle you wish to configure.
Page 162 3. Tap Alerts & Notifications.
Page 163 4. To disable the engine RPM alert, tap the ON/OFF slider to the right of the words Engine RPM. The slider will change from ON to OFF. To re-enable the engine RPM alert, tap the ON/OFF slider again.
Page 164 5. Tap the words Engine RPM to configure the RPM threshold.
Page 165 6. Enter the engine RPM threshold in revolutions per minute and the minimum time required in seconds that you want to trigger the engine RPM alert. That is, when the engine RPM exceeds the RPM threshold for the number of seconds you specify, the engine RPM alert will be recorded.
Page 166: Configuring Notifications
Configuring Notifications For each alert, you can configure email and text notifications that will be sent when the alert occurs. This includes the ability to send a notification email to any number of email addresses you choose for each alert and to send a text message to any number of mobile phones you choose for each alert.
Page 167: Add A Notification
Add a Notification You can add an email and text (SMS) notification to any alert. The process is similar for all alerts, here is how to add notifications to the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1.
Page 168 2. Tap the vehicle you wish to configure.
Page 169 3. Tap Alerts & Notifications.
Page 170 4. Tap the word Speed to configure the notifications.
Page 171 5. Tap Add Email at the bottom of the screen. If you do not see the button Add Email, tap the small down arrow to right of the word Notifications to expand the notification section.
Page 172 6. Tap Add Notification...
Page 173 7. To send a notifcation to an email address, select the email address icon and enter a valid email address in the format myemail@email.com. To enter additional email addresses, tap Add Notification. You can enter as many email addresses as you wish.
Page 174 8. To send a text notification to a mobile number, select the mobile number icon enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters. To enter additional mobile numbers, tap Add Notification. You can enter as many mobile numbers as you wish.
Page 175: Modify Or Delete A Notification
Modify or Delete a Notification You can delete a notification associated with any alert. The process is similar for all alerts, here is how to delete notifications for the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1.
Page 176 2. Tap the vehicle you wish to configure.
Page 177 3. Tap Alerts & Notifications.
Page 178 4. Tap the word Speed to configure the notifications.
Page 179 5. If you do not see the notification email addresses or mobile numbers displayed on the screen, tap the small down arrow to right of the word Notifications to expand the notification section.
Page 180 6. To delete a notification email address or mobile number, tap the x next to the email address or mobile number you want to delete. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Page 181 Personal PIN-Code For added security, you can create a personal PIN-code. Once created, the PIN must be entered each time you access the app except when logging in to the app. That is, you will be required to enter the PIN whenever you return to the app from using a different feature of your phone. If someone enters an incorrect PIN 5 times in a row, the app will be logged out and you will need to log in the next time you access the app.
Page 182 Enter a 4 digit PIN. You will be asked to re-enter the 4 digit PIN for confirmation.
Page 183 The PIN-code will now show ON.
Page 184 Disable Personal PIN-Code On the side menu tap Settings, then PIN-code.
Page 185 Enter your 4 digit PIN.
Page 186 The PIN-code will now show OFF.
Page 187: About Section
About Section The About section allows you to: • Access the OBD Locator • Review the current Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the location of the OBD II connector.
Page 188 2. Tap About and then tap OBD Locator.
Page 189: Reviewing The Terms Of Use And Privacy Policy
Reviewing the Terms of Use and Privacy Policy 1. To review the Terms of Use and Privacy Policy, on the side menu tap Settings.
Page 190 2. Tap About and then tap the document you wish to review.
Page 191: Logout
On the Side Menu of the app, tap Logout to logout from your vehicle. This will return you to the login screen. Note: The Delphi Connect smartphone app will remain logged in indefinitely, unless the user logs out using the MENU and Logout selection.
Page 192: Using The Iphone App
Using the iPhone App Forgot Username or Password Should you forget your account login credentials, you can request your username or a password reset from the login screen. To request your Username, tap Forgot Username or Password?
Page 193 Tap Forgot Username. Enter the account email address you provided in your User Settings and tap Submit.
Page 194 You will receive an email with your Username sent to the account email address you provided as part of your User Settings. If you did not provide an account email address in your User Settings or do not receive the email with your Username, please call Verizon Wireless Customer Service (800) 922-0204.
Page 195 You will be required to change your password once you login. If you did not provide an account email address in your User Settings or do not receive the email with your temporary password, please call Verizon Wireless Customer Service at (800)
Page 196: Navigating Around
Navigating Around To navigate to a specific category, tap the item you want to view, such as Alerts, Recent Trips, Health and Location (as shown in the red boxes). You can also tap the Side Menu icon, located in the top left corner to navigate to the various features of the app. Side Menu...
Page 197 • From the Side Menu, you can navigate to any of the Delphi Connect features. • Open the Settings feature to modify account information, manage your modules, configure Alerts and Notifications, and set up Bluetooth® pairing for compatible devices. • Tap Key Fob to access the key fob feature.
Page 198: Refreshing Your Vehicle Data
Refreshing Your Vehicle Data The Delphi Connect system will update your vehicle information as it becomes available. This may cause the display to change while you are viewing it. If you wish to request the most recent data from the module, tap the Refresh button from anywhere within the app. A refresh may take up to two minutes.
Page 199: Selecting Your Vehicle
Selecting Your Vehicle If you have more than one module associated with your account, you can select which vehicle’s information to view. Tap the vehicle icon at the top of the screen to display all available vehicles. Tap the vehicle you wish to view or select current vehicle if you do not wish to change vehicles. The last vehicle that recorded data is indicated with the module icon, see yellow box.
Page 200: Dashboard
Dashboard The Dashboard provides a summary of your vehicle status. It includes the following information: • Basic vehicle information including the engine run status, current programmable odometer, battery voltage and the fuel level, if your vehicle supports this feature. Note: Fuel level readings will work on compatible vehicles.
Page 201 • Last recorded Location of vehicle: • The most recent alerts: • The most recent health information reported by your vehicle: Note: You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure. See Performing a Diagnostic Scan on Your Vehicle.
Page 202 • The most recent trips:...
Page 203: Location
Location Use the Location feature to locate your vehicle at any time. The location screen indicates the last recorded vehicle location and the time and date when that location was last updated. You can also see the address and latitude and longitude of your vehicle. To remove the on-screen vehicle information, touch anywhere on the map.
Page 204: Map View
Map View The map view can be customized using the map controls. You can use the standard iPhone map controls, such as scrolling and zooming to adjust the map view. To enable and disable the Satellite view, tap the Satellite button.
Page 205: Geo-Fences
Geo-Fences To enable and disable the display of Geo-Fences, tap the Geo-Fence button.
Page 206: Live Tracking
Live Tracking The Live Tracking button will enable real-time tracking of your vehicle. See Live Tracking on page for more information. Note: If the GPS is enabled on your phone, the location of your phone will be indicated with a blue dot on the map.
Page 207: Find My Car
Find My Car In the Location view, tap the Locate My Vehicle button to center the map on the vehicle’s current location. Locate My Vehicle...
Page 208: Navigate To Vehicle
Navigate To Vehicle If the GPS is enabled on your smartphone, you can have your default navigation app provide directions from your location to your vehicle. Tap the Navigate to Vehicle button. This command will launch the default navigation app on your phone and plot a route from your location to your vehicle’s location.
Page 209: Programmable Odometer
Programmable Odometer A programmable odometer is provided for your vehicle. You can set it to your vehicle’s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer.
Page 210 Enter the desired value in miles. Tap Save to save the value or tap back to exit without saving.
Page 211: Managing Geo-Fences
When your vehicle crosses the boundary to enter or exit that location, an alert will oc- cur and can be viewed on the Delphi Connect app or the website. You can also be notified via an email or text message if desired. See Configuring Notifications for more information. You can define up to six Geo-Fences.
Page 212 2. In the Geo-Fences settings panel, tap CREATE NEW FENCE. 3. Select the desired geo-fence shape, circle or rectangle. You can change the shape at anytime.
Page 213 4. Scroll and zoom the map to where you would like to place the Geo-Fence. The cross-hairs indicate the center of the geo-fence. 5. To resize the geo-fence, tap Resize Shape and use the handles to change the shape of the geo-fence boundaries.
Page 214 6. Tap Save icon to save your geo-fence. 7. Enter the name of the new geo-fence and tap Save Fence, or tap Cancel to exit without saving. 8. Create additional Geo-Fences if desired.
Page 215 9. Tap the Geo-Fence Settings button or the Location button when you are done.
Page 216: Create A Geo-Fence By Searching For An Address Or Business Name
Create a Geo-Fence by Searching for an Address or Business Name 1. While in Location view, tap the Geo-Fence tab. Tap the Manage Geo-Fence button to display the Geo-Fence settings panel.
Page 217 2. In the search bar (located at the top of the map), enter the address or business name you want to find and tap Search.
Page 218 3. Select the desired location from the list of results. You can modify your search criteria and search again. 4. Select the desired geo-fence shape, circle or rectangle. You can change the shape at anytime.
Page 219 5. Scroll and zoom the map to where you would like to place the Geo-Fence. The cross-hairs indicate the center of the geo-fence. 6. To resize the geo-fence, tap Resize Shape and use the handles to change the shape of the geo-fence boundaries.
Page 220 6. Tap Save to save your geo-fence. 7. The search text you used will be automatically entered as the geo-fence name. If desired, edit the geo-fence name and tap OK, or tap Cancel to exit without saving.
Page 221: Edit An Existing Geo-Fence
Edit an Existing Geo-Fence 1. While in Location view, tap the Geo-Fence tab. Tap the Manage Geo-Fence button to display the Geo-Fence settings panel.
Page 222 2. Tap on the name of the Geo-Fence you want to edit.
Page 223 3. Select the desired geo-fence shape, circle or rectangle. You can change the shape at anytime.
Page 224 4. Scroll and zoom the map to where you would like to place the geo-fence. The cross-hairs indicate the center of the geo-fence. 5. To resize the geo-fence, tap Resize Shape and use the handles to change the shape of the geo-fence boundaries.
Page 225 6. Tap the Save icon (upper right hand corner) to save your geo-fence. 7. Edit the name of the new geo-fence if needed and tap OK, or tap Cancel to exit without saving.
Page 226: Delete An Existing Geo-Fence
Delete an Existing Geo-Fence 1. While in Location view, tap the Geo-Fence tab. Tap the Manage Geo-Fence button to display the Geo-Fence settings panel.
Page 227 2. Tap the name of the geo-fence you want to delete.
Page 228 3. Tap Delete, then tap Yes to delete or No to exit without deleting.
Page 229: Enable Or Disable A Geo-Fence
Enable or Disable a Geo-Fence 1. Tap the Geo-Fence button in the Location view to begin managing your Geo-Fences. If the Geo-Fence settings panel does not appear, tap on the Geo-Fence Settings button.
Page 230 2. In the Geo-Fence settings panel, tap the box to the left of the Geo-Fence you wish to disable. This will not delete the Geo-Fence, but alerts will no longer be generated by this Geo-Fence.
Page 231 3. To enable a Geo-Fence, tap the check box to the left of the Geo-Fence name you wish to enable. The Geo-Fence will be shown on the map again, and you will receive Geo-Fence alerts.
Page 232: Live Tracking
Live Tracking Live tracking provides you the ability to track your vehicle in real time using the Delphi Connected Car smartphone app or the Delphi website. Due to the amount of data usage required to perform live tracking, tracking will automatically timeout after 10-minutes. You can restart tracking by selecting this feature again.
Page 233 2. You will be see a warning message with a reminder of the 10-minute timeout. To continue, tap Accept. To exit live tracking, tap Cancel.
Page 234: Alerts
Countdown Timer Alerts The Delphi Connect app will notify you with alerts of specific vehicle behaviors. Current alerts include the following: • Vehicle speed exceeding a limit that you choose • Vehicle RPM exceeding a limit that you choose •...
Page 235 • The battery voltage falls below 11.5 volts • While the engine is not running and the vehicle experiences a motion that exceeds a threshold that you choose. • 5 failed attempts logging into your account Note: The motion alert is enabled 10 minutes after the vehicle is turned off and disabled when the vehicle is started.
Page 236 To clear alerts, tap the box next to the alerts you wish to clear and select Clear. The smartphone app only displays the most recent alerts, you may not be able to clear all recorded alerts. In order to clear all alerts at one time, login to your account using the mycar.delphi.com website and select the Alerts tab.
Page 237 You will need to confirm that you wish to clear the selected alerts. Tap OK to confirm, or tap Cancel to exit.
Page 238: Health
Health The Health feature displays a history of vehicle diagnostic codes, often called trouble codes, which you have read from your vehicle. If the Check Engine Light comes on, you can perform a diagnostic scan of your vehicle which will display the codes reported by your vehicle. The Delphi Connect app will show you both the numeric diagnostic code and the meaning of the code.
Page 239: Performing A Diagnostic Code Scan On Your Vehicle
Performing a Diagnostic Code Scan on Your Vehicle To begin a diagnostic scan, tap the Refresh button labeled Perform trouble code scan You will see a warning to make sure the engine is turned off and the key is in the On position before continuing.
Page 240: Clearing Diagnostic Codes
Clearing Diagnostic Codes You can choose to clear the codes from either your display or from from your vehicle. If you clear the codes from your display, you will no longer see them in your vehicle’s data but they may still be active in your vehicle.
Page 241 Tap Clear Display to clear the codes from your display, tap Clear Vehicle to clear the codes from your vehicle, or tap Cancel to exit.
Page 242: Recent Trips
Recent Trips The Recent Trips feature records all the trips the vehicle has taken since you installed the module. Within the smartphone app, you can view the ten most recent vehicle trips. The most recent trip is listed first. Select any trip to view the trip details. To view all the recorded trips, use the website.
Page 243 The trip details include total distance, start date and time, start location, end date and time, end location, and the amount of time the engine was idle time during the trip. Tap View Trip Map to view the trip on a map.
Page 244 Use the map control tools to scroll and zoom the map, or turn on Satellite view. Note: During trips, the location of the vehicle is logged every minute. These points are called breadcrumbs and are shown as dots on the map. The blue line connects these breadcrumbs to approximate the route the vehicle took.
Page 245: Key Fob Pairing
The module will automatically provide any button sequence required to start the vehicle. Note: You will only need to pair the key fob using the Delphi Connect app or website one time. After the initial pairing, the key fob capability will be available from either location.
Page 246 Before attempting the key fob setup process, look on your dashboard view to see if your vehicle’s VIN has been identified. If the module was able to read your vehicle’s VIN, you will see it displayed at the top of the screen below your vehicle name. If the module was unable to read your vehicle’s VIN, your vehicle will be identified by the word Vehicle followed by a number.
Page 247 To enable your keyfob feature: 1. Navigate to the Key Fob feature which is accessible from the Side Menu. Tap OK to begin the fob setup process or Cancel to exit.
Page 248 2. Using the Prev and Next buttons, look for the key fob picture that matches your key fob. Once you have found your key fob, tap Continue. If you do not find a picture of your key fob, tap “I don’t see my fob”.
Page 249 3. Once you have tapped Continue, you will see the following message while your key fob is being initialized. The configuration step can take up to 5 minutes. Do not close the app during this process.
Page 250 4. When complete, the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps. If you wish to complete the process later, you can tap “Perform this step later”.
Page 251 Delphi Connect website to send key fob commands to your vehicle. Note: You will only need to pair the key fob using the Delphi Connect app or website once. After the initial pairing, it will be available from the smartphone app or website.
Page 252: Key Fob Pairing Without Vin
Key Fob Pairing Without VIN 1. To enable your key fob feature, navigate to the Key Fob feature which is accessible from the Side Menu. If your key fob is not set up, you will see the following message. Tap OK to begin the fob set up process or Cancel to exit.
Page 253 2. Use the on screen prompts to select your vehicle and select Submit. If are not able to select your vehicle, tap “My vehicle is not listed” and see section My Vehicle is Not Supported. 3. Using the Prev and Next buttons, look for the fob picture that matches your key fob. Once you have found your key fob, tap Continue.
Page 254 4. Once you have tapped Continue, you will see the following message while your key fob is being initialized. The configuration step can take up to 5 minutes. Do not close the app during this process. 5. When complete, the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps.
Page 255 Car website to send key fob commands to your vehicle. Note: You will only need to pair the key fob using the Delphi Connect app or the website once. After the initial pairing, it will be available from the smartphone app or website.
Page 256: Pair Smartphone Bluetooth® To Module
FOB commands over Bluetooth will be disabled. All key FOB commands will be sent over the cellular network. To pair your Smartphone with the module Bluetooth® Direct Connect, follow the steps below: 1. Access the Delphi Connect Car app side menu. Tap Settings.
Page 257 2. Tap Vehicle Settings. 3. Tap the vehicle in which the module is currently installed.
Page 258 4. Tap Bluetooth Settings.
Page 259 5. Tap Discover to activate Bluetooth® pairing. 6. The Status LED on your module should begin flashing blue. 7. Press your phone’s Home button and follow the procedures for turning on your smartphone’s Bluetooth® feature. 8. Tap Search for Devices or Scan Now if your phone doesn’t begin scanning automatically. 9.
Page 260 Authorize your smartphone’s Bluetooth® key fob functionality. 1. Return to the Delphi Connect Car app. If your phone doesn’t appear on the list of Bluetooth® phones, tap the Back button and then re-enter Bluetooth Settings. 2. Your phone will be listed as Unauthorized.
Page 261 3. Tap your phone’s name.
Page 262 4. Tap Authorize to enable your phone to provide key fob control over Bluetooth®. Your phone will now show as authorized.
Page 263 5. Return to the Delphi Connect side menu.
Page 264 6. Observe the LED on the module and wait until it returns to flashing blue every 10 seconds. 7. Tap the Key Fob menu item and test the buttons. Bluetooth® setup is complete.
Page 265: Remove The Bluetooth Connection To Your Module
Remove the Bluetooth Connection to Your Module You can remove the Bluetooth connection between your phone and your module. 1. Access the Delphi Connect Car app side menu. 2. Tap Settings.
Page 266 3. Tap Vehicle Settings.
Page 267 4. Tap the vehicle in which the module is currently installed.
Page 268 5. Tap Bluetooth Settings.
Page 269 6. Tap the name of the device you wish to remove.
Page 270 7. Tap Unauthorize and then tap Unpair to remove the pairing for this device. The device will be removed from the list. Note: Remember to unpair the module from your smartphone, sometimes this is called “forget. ”...
Page 271: Settings
Settings The Settings menu provides access to your Account Settings, Vehicle Settings, your personal PIN-code, and additional information in the About section.
Page 272: Account Settings
Account Settings The Account Settings allow you to: • Modify your User Settings, such as your login credentials and account email address • Manage the modules associated with your account User Settings Account Email Address The account email is used to communicate information regarding your connected car account, for example the forgot username and forgot password features.
Page 273: Add Account Email Address
Add Account Email Address On the side menu tap Settings, then Account Settings then User Settings then Enter Email Address.
Page 274: Edit Or Delete Account Email Address
Edit or Delete Account Email Address To edit or delete the account email address: On the side menu tap Settings, then Account Settings then User Settings then tap the email address you entered previously.
Page 275 Enter your new account email address or delete the current one by clearing the field. Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving.
Page 276: Change Username
Change Username On the side menu tap Settings, then Account Settings then User Settings then tap Username.
Page 277 Usernames must be at least one character long, can include letters, numbers and special characters. The username may be composed only of letters if desired. Tap Save when done or tap the Back button or the Side Menu to exit without saving. Usernames are not case sensitive.
Page 278: Change Password
Change Password On the side menu tap Settings, then Account Settings then User Settings then tap Password.
Page 279 You must enter the same password twice in order to change it. Passwords must be at least six characters long and include at least one number. Passwords are case sensitive. Tap Save to save your new password or tap Back to cancel changing your password.
Page 280: Module Management
Module Management Module Management allows you to: • View the modules associated with your account • Add modules to your account • Remove modules from your account View Modules Associated with Your Account On the side menu tap Settings, then Account Settings then Module Management. You will see all the modules currently associated with your account.
Page 281: Add A Module To Your Account
Add a Module to Your Account 1. On the side menu tap Settings, then Account Settings then Module Management.
Page 282 2. Tap Add Module.
Page 283 3. Enter the ESN/IEMI and the device Registration Key exactly as they are printed on the module label — including the dash in the Registration Key. Tap Add.
Page 284 4. If the module is still associated with another account, you will also need to enter the Username and Password of that account then click Add. Note: Once you have added the module to your account, log out from your account on all smartphone apps and the website.
Page 285: Remove A Module From Your Account
Remove a Module from Your Account 1. On the side menu tap Settings, then Account Settings then Module Management.
Page 286 2. Tap the ESN/IEMI number of the module you want to remove.
Page 287 3. Review the on-screen information matches the module you want to remove and tap Delete Module. Note: Removing a module from your account does not deactivate it from your Verizon account. This also does not cancel your monthly service with Verizon or Delphi Connect services. Contact customer support at (800) 922-0204.
Page 288: Vehicle Settings
Vehicle Settings The Vehicle Settings allow you to: • Review and edit your vehicle information, such as providing your vehicle VIN when the VIN is not available • Configure alerts and notifications • Setup Bluetooth Direct Connect Review Your Vehicle Information To review your vehicle information, tap Settings from the side menu then tap Vehicle Settings.
Page 289 Tap the vehicle you wish to review.
Page 290: Edit Your Vehicle Information
Edit Your Vehicle Information If your vehicle did not report a VIN, you can enter the VIN or information about your vehicle yourself. 1. To edit your vehicle information, tap Settings from the side menu then tap Vehicle Settings.
Page 291 2. Tap the vehicle you wish to review and then tap Edit.
Page 292 3. You can enter either the VIN from your vehicle or you can enter the vehicle make, model and model year. Tap the circle next to the information you want to provide.
Page 293 4. Enter the VIN or use the drop-down menus to select your vehicle’s make, model and model year. 5. Tap Save to save your changes or back to exit without saving your changes.
Page 294: Configuring Alerts
Configuring Alerts The Alerts settings allow you to customize some of the alerts available to you. All alerts will be stored in your vehicle’s cloud data and can be viewed using your smartphone app. See section Alerts. You can also configure the notifications associated with each alert. See section Configuring Notifications Note: The following alerts cannot be customized.
Page 295 2. Tap the vehicle you wish to configure.
Page 296 3. Tap Alerts & Notifications.
Page 297 4. Tap Geofence.
Page 298 5. To disable a specific Geo-Fence, tap the ON/OFF slider next to the Geo-Fence name. To re- enable the Geo-Fence tap the ON/OFF slider again.
Page 299 6. Tap the Geo-Fence name to configure the entry and exit alerts individually.
Page 300 7. To disable the entry alert, uncheck the box next to the words Trigger When Entered. To disable the exit alert, uncheck the box next to the words Trigger When Exited. Re-check the appropriate box to re-enable an alert. 8. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Page 301: Configuring The Speed Alert
Configuring the Speed Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
Page 302 2. Tap the vehicle you wish to configure.
Page 303 3. Tap Alerts & Notifications.
Page 304 4. To disable the speed alert, tap the ON/OFF slider to the right of the word Speed. The slider will change from ON to OFF. To re-enable the speed alert, tap the ON/OFF slider again.
Page 305 5. Tap the word Speed to configure the speed threshold.
Page 306 6. Enter the speed in miles per hour that you want to trigger the speed alert. That is, when the vehicle is driven at this speed or higher for 5 seconds or more, the speed alert will be recorded. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Page 307: Configuring The Motion Alert
Configuring the Motion Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
Page 308 2. Tap the vehicle you wish to configure.
Page 309 3. Tap Alerts & Notifications.
Page 310 4. To disable the motion alert, tap the ON/OFF slider to the right of the word Speed. The slider will change from ON to OFF. To re-enable the motion alert, tap the ON/OFF slider again.
Page 311 5. Tap the word Motion to configure the motion threshold.
Page 312 6. Enter the threshold in G-forces that you want to trigger the motion alert. That is, once the ignition of off for 10 minutes and the vehicle experiences a motion of this force or more , the motion alert will be recorded. A setting of 2 G’s can typically be set off by slamming a vehicle door or rocking the vehicle.
Page 313: Configuring The Engine Rpm Alert
Configuring the Engine RPM Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
Page 314 2. Tap the vehicle you wish to configure.
Page 315 3. Tap Alerts & Notifications.
Page 316 4. To disable the engine RPM alert, tap the ON/OFF slider to the right of the words Engine RPM. The slider will change from ON to OFF. To re-enable the engine RPM alert, tap the ON/OFF slider again.
Page 317 5. Tap the words Engine RPM to configure the RPM threshold.
Page 318 6. Enter the engine RPM threshold in revolutions per minute and the minimum time required in seconds that you want to trigger the engine RPM alert. That is, when the engine RPM exceeds the RPM threshold for the number of seconds you specify, the engine RPM alert will be recorded.
Page 319: Configuring Notifications
Configuring Notifications For each alert, you can configure email and text notifications that will be sent when the alert occurs. This includes the ability to send a notification email to any number of email addresses you choose for each alert and to send a text message to any number of mobile phones you choose for each alert.
Page 320: Add A Notification
Add a Notification You can add an email and text (SMS) notification to any alert. The process is similar for all alerts, here is how to add notifications to the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1.
Page 321 2. Tap the vehicle you wish to configure.
Page 322 3. Tap Alerts & Notifications.
Page 323 4. Tap the word Speed to configure the notifications.
Page 324 5. Tap Add Email at the bottom of the screen. If you do not see the button Add Email, tap the small down arrow to right of the word Notifications to expand the Notifications section.
Page 325 6. Tap Add Notification 7. To send a notifcation to an email address, select the email address icon and enter a valid email address in the format myemail@email.com. To enter additional email addresses, tap Add Notification. You can enter as many email addresses as you wish.
Page 326 8. To send a text notification to a mobile number, select the mobile number icon enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters. To enter additional mobile numbers, tap Add Notification. You can enter as many mobile numbers as you wish.
Page 327: Delete A Notification
Delete a Notification You can delete a notification associated with any alert. The process is similar for all alerts, here is how to delete notifications for the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1.
Page 328 2. Tap the vehicle you wish to configure.
Page 329 3. Tap Alerts & Notifications.
Page 330 4. Tap the word Speed to configure the notifications.
Page 331 5. If you do not see the notification email addresses or mobile numbers displayed on the screen, tap the small down arrow to right of the word Notifications to expand the notification section.
Page 332 6. To delete a notification email address or mobile number, tap the x next to the email address or mobile number you want to delete. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Page 333: Enable Personal Pin-Code
Personal PIN-Code For added security, you can create a personal PIN-code. Once created, the PIN must be entered each time you access the app except when logging in to the app. That is, you will be required to enter the PIN whenever you return to the app from using a different feature of your phone. If someone enters an incorrect PIN 5 times in a row, the app will be logged out and you will need to log in the next time you access the app.
Page 334 Enter a 4 digit PIN. You will be asked to re-enter the 4 digit PIN for confirmation.
Page 335 The PIN-code will now show ON.
Page 336: Disable Personal Pin-Code
Disable Personal PIN-Code On the side menu tap Settings, then PIN-code.
Page 337 Enter your 4 digit PIN.
Page 338 The PIN-code will now show OFF.
Page 339: About Section
About Section The About section allows you to: • Access the OBD Locator • Review the current Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the location of the OBD II connector.
Page 340 Tap About and then tap OBD Locator.
Page 341: Reviewing The Terms Of Use And Privacy Policy
Reviewing the Terms of Use and Privacy Policy To review the Terms of Use and Privacy Policy, on the side menu tap Settings.
Page 342 Tap About and then tap the document you with to review.
Page 343: Logout
On the Side Menu of the app, tap Log Out to logout from your vehicle. This will return you to the login screen. Note: The Delphi Connect smartphone app will remain logged in, unless the user logs out using the MENU and Log Out selection.
Page 344: Using The Delphi Connect Website
Using the Delphi Connect Website Accessing the Website You can log in to your vehicle at mycar.delphi.com. Forgot Username or Password Should you forget your account login credentials, you can request your username or a password reset from the login screen.
Page 345 Enter the account email address you provided in your User Settings and click Send Email.
Page 346 You will receive an email with your Username sent to the account email address you provided as part of your User Settings. If you did not provide an account email address in your User Settings or do not receive the email with your Username, please call Verizon Wireless Customer Service (800) 922-0204.
Page 347 You will be required to change your password once you login. If you did not provide an account email address in your User Settings or do not receive the email with your temporary password, please call Verizon Wireless Customer Service at (800)
Page 348: Navigating Around
Navigating Around To navigate to a specific category, click on the links at the top of the screen for Dashboard, Location, Alerts, Health, Recent Trips, Key Fob and Settings. You may also click the highlighted icons or the word More in the section you want to visit (as shown in the red boxes). Click on your username to change various settings for your account, see yellow box.
Page 349: Selecting Your Vehicle
Selecting Your Vehicle If you have more than one associated with your account, you can select which vehicle’s module information to view. Click on the down arrow next to your vehicle.
Page 350 Click on the vehicle you wish to view or click on the up arrow to keep viewing the current vehicle. Note: The last vehicle that recorded data is indicated with the module icon, see yellow box.
Page 351 If there are more than 6 vehicles to choose from you can page through the list of all vehicles using the right arrow.
Page 352: Vehicle Settings
Vehicle Settings The Vehicle Settings allow you to edit your vehicle information, such as providing your vehicle VIN when the VIN is not available. Edit Your Vehicle Information If your vehicle did not report a VIN, you can enter the VIN or information about your vehicle yourself.
Page 353 Click the circle next to the information you want to provide.
Page 354 Enter the VIN or use the drop-down menus to select your vehicle’s make, model and model year. Click Save to save your changes or Cancel to exit without saving your changes.
Page 355: Refreshing Your Vehicle Data
Refreshing Your Vehicle Data Whenever you load a new page of information, the latest available vehicle data will be displayed. In addition, from anywhere within the website you can refresh your vehicle data by clicking the Refresh button. You will see the following message while your vehicle is being contacted for a refresh. Note: On the Health screen, clicking the Refresh button will initiate a scan of your vehicle for diagnostic trouble codes.
Page 356: Dashboard
Once the vehicle is contacted, you will see the following message. Select Dismiss to return to the website. The refresh process will continue in the background but the screen will not display the new vehicle information until you click on one of the tabs. Should the refresh fail, you will receive an error message indicating why the refresh was unsuccessful.
Page 357 • Last recorded Location of vehicle: • The most recent alerts:...
Page 358 • The most recent diagnostic information reported by your vehicle: • The most recent trips: Note: You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure. See Performing a Diagnostic Scan on Your Vehicle.
Page 359: Location
Location Use the Location feature to locate your vehicle at any time. The location screen indicates the last recorded vehicle location and the time and date when that location was last updated. You can use the Refresh feature to update the current vehicle location. The Map view can be customized using the map controls discussed below: •...
Page 360: Customizing The Website Map Display
Customizing the Website Map Display By clicking inside the map pan control, you can move the map in any direction. Simply hold down the mouse cursor in this control to continuously pan in that direction. The zoom controls allows you to zoom the map in out. Use the map mode selection to determine what is displayed on the map, such as road mode or bird’s eye mode.
Page 361 In Automatic mode, the map will automatically switch between Road mode and Bird’s Eye mode as the zoom is changed The Road mode shows the map as a standard street atlas. The Bird’s Eye mode will show a Satellite view when the map is zoomed out and an Aerial Photo view if the map is zoomed in and a photo of the area is available.
Page 362: Programmable Odometer
Programmable Odometer A programmable odometer is provided for your vehicle. You can set it to your vehicle’s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer.
Page 363 Enter the desired value in miles. Tap Submit to save the value or Cancel to exit without saving.
Page 364: Managing Geo-Fences
When your vehicle crosses the boundary to enter or exit that location, an alert will occur and can be viewed on the Delphi Connect app or the website. You can also be notified via an email or text message if desired. See Configuring Notifications on page for more information.
Page 365 2. In the GEO FENCES window, click CREATE NEW FENCE.
Page 366 3. Scroll and zoom the map to where you would like to place the Geo-Fence and tap DROP PIN HERE.
Page 367 4. Follow the on-screen instructions to locate, resize and name your Geo-Fence. Use the icons in the upper right corner of the map to change the shape of the geo-fence between a circle and a rectangle. You can hide the Geo-Fence panel to see more of the map by clicking on the panel tab (see yellow box).
Page 368: Create A Geo-Fence By Searching For An Address Or Business Name
Create a Geo-Fence by Searching for an Address or Business Name 1. Click the Geo Fence button in the Location view to begin managing Geo Fences. 2. In the Geo-Fences settings panel, click CREATE NEW FENCE.
Page 369 3. Click ENTER ADDRESS.
Page 370 4. Enter the address or business name you want to find and click VIEW RESULTS...
Page 371 5. Scroll through the list of search results. You can modify the search criteria and click VIEW RESULTS to refresh the results. Within the search results, click the desired location. A Geo-Fence will be created at the selected location.
Page 372 6. Follow the on-screen instructions to locate and size the Geo-Fence. Use the icons in the upper right corner of the map to change the shape of the geo-fence between a circle and a rectangle. The name of the Geo-Fence will default to your search text but you can change it to a different name.
Page 373: Edit An Existing Geo-Fence
Edit an existing Geo-Fence 1. Click the Geo Fence button in the Location view to begin managing Geo-Fences. 2. Click on the name of the Geo-Fence you want to edit. The map will center on that Geo-Fence. Click on the arrow next to the Geo-Fence you want to edit.
Page 374: Delete An Existing Geo-Fence
3. Follow the on-screen instructions to locate, resize and rename your Geo-Fence. You can hide the Geo-Fence panel to see more of the map by clicking on the panel (see yellow box). Simply click the tab again to show the Geo-Fence panel. When you are finished, select SAVE CHANGES to save it or CANCEL to exit without saving your changes.
Page 375 2. Click on the name of the Geo-Fence you want to edit. The map will center on that Geo-Fence. Click on the arrow next to the Geo-Fence you want to edit. 3. Click Delete.
Page 376: Enable Or Disable A Geo-Fence
Enable or Disable a Geo-Fence 1. Click the Geo-Fence button in the Location view to begin managing Geo-Fences...
Page 377 2. In the GEO FENCES window, click the checkbox to the left of the Geo-Fence you wish to disable. The checkmark will be cleared and the Geo-Fence will no longer be visible on the map. This will not delete the Geo-Fence, but alerts will no longer be generated by this Geo-Fence.
Page 378 3. To enable a Geo-Fence, check the box to the left of the Geo-Fence name. The Geo-Fence will be shown on the map again and alerts will again be generated by this Geo-Fence.
Page 379: Live Tracking
Live Tracking Live tracking provides you the ability to track your vehicle in real time using the website. Click on the Live Tracking icon to start live tracking. Due to the amount of data usage required to perform live tracking, tracking will automatically timeout after 10-minutes. You can restart tracking by selecting this feature again.
Page 380 3. You will see the following message once the vehicle is connected. Select Cancel to return to the Location view. 4. If the vehicle cannot be reached or located using the GPS feature, the service will retry to contact your vehicle. Select Cancel to return to the Location view. If your vehicle cannot be connected, the feature will timeout.
Page 381: Alerts
You can end live tracking manually at any time by selecting Stop Tracking. Alerts The Delphi Connect app will notify you with alerts of specific vehicle behaviors. Current alerts include the following: • Vehicle speed exceeding a limit that you choose •...
Page 382: Clearing Alerts
• 5 failed attempts logging into your account Note: The motion alert is enabled 10 minutes after the vehicle is turned off and disabled when the vehicle is started. You can also configure email and text message notifications for each alert. For more informa- tion on configuring your alerts and the associated notifications, see sections Configuring Alerts and Configuring Notifications.
Page 383: Health
To clear all alerts, do not select any alerts and press CLEAR ALL. You will be asked to confirm your desire to clear all alerts. Health The Health feature displays a history of vehicle diagnostic codes, often called trouble codes, which you have read from your vehicle.
Page 384: Performing A Diagnostic Code Scan On Your Vehicle
Performing a Diagnostic Code Scan on Your Vehicle To perform a diagnostic scan of your vehicle, navigate to the Health screen and click the Refresh button. You will see a warning to make sure the engine is turned off and the key is in the On position before continuing.
Page 385: Clearing Diagnostic Codes
Once the scan is complete, the diagnostic codes reported by your vehicle will be displayed on the screen. Use the navigation buttons to scroll through your codes. Clearing Diagnostic Codes You can choose to clear the codes from either your display or from from your vehicle. If you clear the codes from your display, you will no longer see them in your vehicle’s data but they may still be active in your vehicle.
Page 386 To begin clearing codes, tap CLEAR ALL. Tap Display to clear the codes from your display, tap Vehicle to clear the codes from your vehicle, or tap Cancel to exit.
Page 387: Recent Trips
Recent Trips The Recent Trips feature displays all the trips the vehicle has taken since you installed the module. The most recent trip is listed first. Use the navigation buttons to scroll through your trips. Click in any row (see the yellow box) to view the details of a specific trip.
Page 388: Key Fob Pairing
Remote Start button once. The module will automatically provide any button sequence required to start the vehicle. Note: You will only need to pair the key fob using the Delphi Connect app or website one time. After the initial pairing, the key fob capability will be available from either location.
Page 389 Before attempting the key fob pairing process, look on your dashboard view to see if your vehicle’s VIN has been identified. If the module was able to identify your vehicle, you will see it displayed at the top of the screen below your vehicle name. If the module was unable to read your vehicle’s VIN, your vehicle will be identified by the word Vehicle followed by a number.
Page 390 2. Using the Prev and Next buttons, look for the fob picture that matches your key fob. Once you have found your key fob, click Continue. If you do not find a picture of your fob, click I don’t see my fob. In this case, your fob is not currently supported. 3.
Page 391 Internet connection. Note: You will only need to pair the key fob using the Delphi Connect app or website once. After the initial pairing, it will be available from the smartphone app or website.
Page 392: Key Fob Setup Without Vin
Key Fob Setup without VIN 1.To enable your keyfob feature without a vehicle VIN, navigate to the KEY FOB tab. If your key fob is not already set up, you will see the following message. Click on START CONFIGURATION to begin the fob set up process. 2.
Page 393 3. Using the Prev and Next buttons, look for the fob picture that matches your key fob. Once you have found your key fob, click Continue. If you do not find a picture of your fob, click I don’t see my fob.
Page 394 Note: You will only need to pair the key fob using the Delphi Connect app or the website once. After the initial pairing, it will be available from the smartphone app or website.
Page 395: Account Settings
Account Settings To access your account settings, click on your username in the upper right-hand corner.
Page 396: Locating Your Obd Connector
Click on OBD LOCATOR to determine the location of the OBD connector on your vehicle. Select ADD EMAIL to add an email address for alerts. If you already have an email address entered, the button will say EDIT EMAIL and allow you to change or delete your email address. Select CHANGE USERNAME to change your username.
Page 397: Add Email Address
Add Email Address From the Settings drop-down, click ADD EMAIL to enter an email address for the first time. Enter your email address in the box provided and select SAVE to save it or CANCEL to exit without saving.
Page 398: Edit Or Delete Email Address
Edit or Delete Email Address From the Settings drop-down, select EDIT EMAIL to edit your email address. You can delete the email address by leaving the entry completely blank.
Page 399 Enter your new email address or delete the current one by clearing the field. Select SAVE to save your changes or CANCEL to exit without saving.
Page 400: Change Username
Change Username From the Settings drop-down, select CHANGE USERNAME to change your username.
Page 401 Usernames must be at least one character long, can include letters, numbers and special characters. The username may be composed only of letters if desired and they are not case sensitive. Select SAVE to save your username or CANCEL to exit without saving.
Page 402: Change Password
Change Password From the Settings drop-down, select CHANGE PASSWORD to change your password.
Page 403 You must enter the same password twice in order to change it. Passwords must be at least six characters long and include at least one number. Note: Passwords are case sensitive. Select SAVE to save your password or CANCEL to exit without saving.
Page 404: Settings
Settings The Settings menu allows you to manage your modules and Alerts and Notifications Settings. Module Management Module Management allows you to: • View the modules associated with your account • Add modules to your account • Remove modules from your account...
Page 405: View Modules Associated With Your Account
View Modules Associated with Your Account On the Settings menu select MANAGE MODULES. You will see all the modules currently associated with your account.
Page 406: Add A Module To Your Account
Add a Module to Your Account 1. On the Settings menu select MANAGE MODULES.
Page 407 2. Click Add Module 3. Enter the ESN/IEMI and the device Registration Key exactly as they are printed on the module label — including the dash in the Registration Key. Click Add.
Page 408 4. If the module is still associated with another account, you will also need to enter the Username and Password of that account then click Submit. Click Cancel to exit without adding the Module. Note: Once you have added the module to your account, log out from your account on all smartphone apps and the website.
Page 409: Remove A Module From Your Account
Note: Any vehicle data in the previous account will not be transferred to the new account. Once added to the new account, all vehicle data reported by the module will be available in the new account. Any previous key fob pairings will remain in the module after adding the module to the new account.
Page 410 2. Click the trash can icon next tp the ESN/IEMI number of the module you want to remove. Note: Removing a module from your account does not deactivate it from your Verizon account. This also does not cancel your monthly service with Verizon or Delphi Connect services. Contact customer support at...
Page 411: Configuring Alerts
Configuring Alerts The Alerts settings allow you to customize some of the alerts available to you. All alerts will be stored in your vehicle’s cloud data and can be viewed using your smartphone app. See section Alerts. You can also configure the notifications associated with each alert. See section Note: The following alerts cannot be customized.
Page 412 2. Click GeoFences. 3. To disable a specific Geo-Fence, click the checkbox next to the Geo-Fence you wish to dis- able. The checkmark will be cleared. This will not delete the Geo-Fence, but alerts will no longer be generated by this Geo-Fence. To enable the Geo-Fence click the box next to the Geo-Fence name.
Page 413 4. Click the Geo-Fence name to configure the entry and exit alerts individually. 5. To disable the entry alert, uncheck the box next to the words Trigger When Entered. To disable the exit alert, uncheck the box next to the words Trigger When Exited. Re-check the appropriate box to re-enable an alert.
Page 414 6. Click Save to save your changes or click the Back button or the side menu button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Page 415: Configuring The Speed Alert
Configuring the Speed Alert 1. On the Settings menu select MANAGE ALERTS. 2. To disable the speed alert, click the checkbox next to the word Speed. The checkmark will be cleared.
Page 416 3. To enable the speed alert, click the checkbox. The checkmark will be added. 4. Click the word Speed to configure the speed threshold.
Page 417 5. Enter the speed in miles per hour that you want to trigger the speed alert. That is, when the vehicle is driven at this speed or higher for 5 seconds or more, the speed alert will be recorded. 6. Click Save to save your changes or click the BACK button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Page 418: Configuring The Motion Alert
Configuring the Motion Alert 1. On the Settings menu select MANAGE ALERTS. 2. To disable the motion alert, click the checkbox next to the word Motion. The checkmark will be cleared. To enable the motion alert, click the checkbox. The checkmark will be added. Click the word Motion to configure the motion threshold.
Page 419 3. Enter the threshold in G-forces that you want to trigger the motion alert. That is, once the ignition of off for 10 minutes and the vehicle experiences a motion of this force or more , the motion alert will be recorded. A setting of 2 G’s can typically be set off by slamming a vehicle door or rocking the vehicle.
Page 420: Configuring The Engine Rpm Alert
Configuring the Engine RPM Alert 1. On the Settings menu select MANAGE ALERTS. 2. To disable the engine RPM alert, click the checkbox next to the words Engine RPM. The checkmark will be cleared. To enable the engine RPM alert, click the checkbox. The checkmark will be added.
Page 421 3. Click the words Engine RPM to configure the RPM threshold. 4. Enter the engine RPM threshold in revolutions per minute and the minimum time required in seconds that you want to trigger the engine RPM alert. That is, when the engine RPM exceeds the RPM threshold for the number of seconds you specify, the engine RPM alert will be recorded.
Page 422: Configuring Notifications
Configuring Notifications For each alert, you can configure email and text notifications that will be sent when the alert occurs. This includes the ability to send a notification email to any number of email addresses you choose for each alert and to send a text message to any number of mobile phones you choose for each alert.
Page 423 2. Click the word Speed to configure the notifications. 3. Click Add new notification.
Page 424 4. Select Email for the notification type. 5. Enter a valid email address in the format myemail@email.com and click Save. Click Cancel to exit without saving. To enter additional email addresses, click Add new notification again. You can enter as many email addresses as you wish.
Page 425: Delete A Notification Email Address
Delete a Notification Email Address You can delete an email notification associated with any alert. The process is similar for all alerts, here is how to delete email addresses for the speed alert. For Geo-Fence notifications, you will need to click the name of the Geo-Fence you wish to configure. 1.
Page 426 3. To delete a notification email address, click the x next to the email address. 4. You will be asked to confirm you want to delete the email. Click Delete to delete it, click Cancel to exit without deleting.
Page 427: Add A Notification Text Number
Add a Notification Text Number You can add a text notification to any alert. The process is similar for all alerts, here is how to add one to the speed alert. For Geo-Fence notifications, you will need to click the name of the Geo-Fence you wish to configure.
Page 428 3. Click Add new notification. 4. Select Text for the notification type.
Page 429 Enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters. To enter additional mobile numbers, click Add Text. You can enter as many mobile numbers as you wish.
Page 430: Delete A Notification Text Number
Delete a Notification Text Number You can delete a text notification mobile number associated with any alert. The process is similar for all alerts, here is how to delete mobile numbers for the speed alert. For Geo-Fence notifications, you will need to click the name of the Geo-Fence you wish to configure. 1.
Page 431 3. To delete a notification mobile number, click the x next to the mobile number.
Page 432: Logout
Logout Click the LOG OUT button to log out from your vehicle. This will return you to the login screen. Note: The website will automatically log you out after 20 minutes of inactivity.
Page 433: Frequently Asked Questions
Frequently Asked Questions 1. Can I receive alerts via text message? Yes, you can instantly receive alerts via a text message sent to your mobile phone, without having to login to your account. On the smartphone app, from the Settings menu tap Vehicle Settings, then tap the vehicle you want to configure then tap Alerts &...
Page 434 navigate to the Settings menu, tap Vehicle Settings, tap the vehicle you wish to configure, tap Alerts & Notifications, tap Speed and then enter the desired threshold. On the website, on the Settings menu click Manage Alerts, then click on Speed. 6.
Page 435 data. To get an alert via email, you need to ensure your email address is entered correctly in the settings area for email. 10. Why do I see multiple geo-fence alerts at about the same time when I crossed the geo-fence only once? Geo-fence detection depends on a number of factors, including the tolerance of the GPS system, the size of the geo-fence and how close the vehicle is to the edge of the geo-fence.
Page 436 You can use the application manager on your phone to stop the app from running. Or you can turn your phone off and then back on again. 20. What happens if I load the app on my non-Verizon phone? The smartphone apps are designed to run on the following smartphones regardless of your service provider: Android version 2.2 and later, Apple iPhone running iOS version 5.0 and later.
Page 437 26. Why is the programmable odometer not updating while I am driving? The programmable odometer will not update until your turn off the ignition and the trip is recorded in your Delphi Connect account. 27. How do I get a copy of the User Guide? You can view the User Manual at http://support.verizonwireless.com/clc/devices/...
Page 438 31. Do I need a Smartphone to use the Delphi Connect system? No, once you set up your Delphi Connect account, you can sign in to it through the Internet by visiting mycar.delphi.com. 32. How many geo-fences can I set? You can set a maximum of 6 geo-fences per vehicle.
Page 439 Mercedes mBrace, Lexus Enform, Hyundai BlueLink, BMW ConnectedDrive, Volvo On Call? The Delphi Connect modules are designed to work regardless of a car’s existing telematics sys- tem. However, some features provided by the car maker may be impacted. Please contact your car manufacturer for further information.
Page 440 44. I have an aftermarket keyless entry system. Will this affect the key fob function on my phone? The Delphi Connect system is currently only designed to operate factory (OEM) remote key- less entry systems. You will not be able to activate the Key fob function with your aftermarket remote keyless entry system.
Page 441 47. How do I start live tracking? To start live tracking, ensure the module is properly installed and working. In the web portal, select the Location feature, then select “Live Tracking. ” In the Android app, tap the Location feature then tap the live tracking icon which looks like a small radar. On the iPhone, tap the Location feature then tap the Live Tracking tab then tap the live tracking icon which looks like a small targeting scope.
Page 442 53. What is the blue dot on my location screen? Within the smartphone apps, the blue dot represents the current location of the phone running the app (where your phone is, not your vehicle) 54. I installed my module and it won’t pick up my current location. Why? Your module relies upon GPS to determine vehicle location.
Page 443 Delphi recommends disconnecting your module when jump starting your vehicle. 62. Will using this product void my new car warranty? Delphi stands behind the Delphi Connect product and maintains that it does not void your new car warranty. 63. How do you use the data collected on my vehicle? Delphi will never forward your specific, individual vehicle data to Verizon or any third-parties without your express permission.
Page 444 66. I cannot see the route on my trip details. Why? The Delphi Connect website and smartphone app are only designed to show the start and end points of each trip. The details of the route actually driven will not be available until a future software release.
Page 445 71. I unplugged my module before I took it to the dealership. How do I re-install it? Do I have to do everything again? Follow the instructions in section “Module Removal & Re-Pairing Procedure” of the Reference Guide. 72. Why do the lights on the module change color while I drive? The module status LED indicates data transmission which is fully explained in the Get To Know Your Device pamphlet and the Device Manual.
Page 446 77. Why isn’t my car listed as a compatible car? Will it ever be? Either support for your vehicle has not been confirmed or there is a known incompatibility. Our goal is to add support for most vehicles in 2013. 78.
Page 447: Status Led And Troubleshooting
OFF and ignition ON before pressing Function Engine must be OFF and button. ignition ON before pressing Function button. Solid or On Verizon network On Verizon network blinking • Idle/dormant (3 blinks • Ready, no data activity (solid green) green every 30 seconds) •...
Page 448 Solid or On Roaming network On Roaming network blinking • Idle/dormant (3 blinks • Ready, no data activity (solid yellow) yellow every 30 seconds) • Data activity (blinks with data transfer) • Ready, no data activity (solid yellow) • Data activity (blinks with data transfer) Solid red No wireless service...
Page 449: Troubleshooting
Verify your connection to smartphone or computer is active. connection to smartphone or internet connection to computer Can’t find Vehicle older The Delphi Connect system is not compatible with older OBD port on than 1996 vehicles vehicle Incorrect OBD Call Verizon support (800)922-0204...
Page 450 No power at Check that Delphi Connect system is fully plugged into OBD OBD port port. Check that fuse for OBD port is not blown (see vehicle owner manual for proper fuse). Check that no pins are bent or missing from Vehicle Diagnostics connector or OBD port.
Page 451 LED remains Device can’t Check all OBD port connectors on Delphi Connect system solid blue complete and on vehicle for dirty/corroded pins vehicle setup Vehicle may be incompatible. Check fitment guide (connectedcar.delphi.com/fitment) Device is Device needs to be removed from...
Page 452 Turn off ignition, wait 10 seconds and restart engine. LED with start wasn’t Wait up to 10 seconds to see if green LED appears. Try engine detected unplugging/replugging Delphi Connect system (disconnect running, LED Module and repeat vehicle setup procedure) flashes blue every 10 seconds...
Page 453 Cloud server Wait a few minutes and try again. If still not working, call problem *611 from your Verizon cell phone or (800) 922-0204 Can’t get Incompatible Check fitment guide (connectedcar.delphi.com/fitment) Delphi vehicle Connect...
Page 454 Can’t get Not paired See “Can’t get Delphi Connect system key fob to pair with Delphi my vehicle” Connect No Internet Check internet connection to smartphone or computer. system connection to Start engine and watch for green or yellow LED activity.
Page 455 Bluetooth Settings, Bluetooth® in Bluetooth® then tap the Discover button and ensure LED begins flashing pairing mode blue every second. Too far away Must be within 30 feet of Delphi Connect system for from Delphi Bluetooth® functions. Connect system...
Page 456: Customer Information
Delphi alone or in conjunction with third parties. Verizon Wireless is not responsible for your use of your wireless device, including any damage resulting from installation of the device and is not responsible for any non-Verizon Wireless applications, services, or any personal information you submit to Delphi or that is associated with your Delphi account or that you share with others.
Page 457: Product Safety And Warranty
Product Safety and Warranty Health and Safety This section outlines the safety precautions associated with using Vehicle Diagnostics. The term “mobile device” will be used to refer to the Vehicle Diagnostics in this section. Before operating your vehicle with your mobile device plugged in, please be aware of all the safety details.
Page 458 Department of Defense policy and the 2008 Federal Radio navigation Plan (FRP). Changes may affect the performance of the location-based services on your Delphi Connect system.Your mobile device can also use an As- sisted Global Positioning System (AGPS), which obtains information from the cellular network to improve GPS performance.
Page 459 (2) This device must accept any interference received. Including interference that may cause undesired operation. INFORMATION TO THE USER This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful Interference in a residential installation This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful Interfer-...
Page 460 This Warranty does not apply to: (a) Product subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair or improper storage; (b) Product whose mechanical serial number or electronic serial number has been removed, altered or defaced; (c) Damage from exposure to moisture, humidity, excessive temperatures or extreme environmental conditions;...
Page 461 Therefore, we strongly recommend you make a back up copy of all data and software contained on your Product before submitting it for repair or service. This includes all contact lists, downloads (i.e. third-party software applications, ringtones, games and graphics) and any other data added to your Product.
Page 462 THE COMPANY SHALL NOT BE LIABLE FOR THE DELAY IN RENDERING SERVICE UNDER THIS WARRANTY OR LOSS OF USE DURING THE TIME THE PRODUCT IS BEING REPAIRED OR REPLACED. No person or representative is authorized to assume for the Company any liability other than expressed herein in connection with the sale of this product.
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