IDEAL he15 User Manual page 4

Escape of gas
Should a gas leak or fault be suspected contact your local gas
supplier without delay.
Do NOT search for gas leaks with a naked flame.
Cleaning
For normal cleaning simply dust with a dry cloth.
To remove stubborn marks and stains use a damp cloth and mild
detergent.
DO NOT use abrasive cleaning materials.
pOINTs FOR ThE BOILER UsER
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any
problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other
than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not
gained by the engineer.
TROUBLEshOOTINg - TypICAL NON pRODUCT FAULTs
problem
Boiler is not working for
central heating or hot water.
Boiler is not working for
central heating or hot water
but attempts to fire by going
through 3 ignition attempts.
Display shows 'L : F ' (flashing).
Boiler is not working for
central heating or hot water
and the display shows 'L:A '
(flashing).
Boiler is not working for
central heating or hot water
and the display shows 'H:A '
(flashing).
Ideal Consumer Helpline
Tel: 01482 498660
www.idealboilers.com
• Check there is power to the boiler – switch (A) in the ON position and '0 ' displayed on the
controls.
• if '0 ' not displayed then not a boiler fault – contact your installer/service company.
• Check external programmer is set to an 'ON' period and the relevant function selected
i.e. central heating or domestic hot water. Test by overriding the programmer by setting to
'continuous.
• Check room thermostat for central heating or the cylinder thermostat for domestic hot water,
are set at the required temperature. To test operation of either thermostat turn fully up. if no
response contact your installer.
• Press reset button (C) for 2 seconds to repeat ignition sequence.
• Check gas supply (try another appliance – cooker/fire etc.) – if no gas supply then not a boiler
fault – contact gas supplier.
• Check condensate pipe is not blocked or frozen. if blocked, clear blockage – if not possible to
check contact your installer.
• Press reset button (C) for 2 seconds, the boiler should then re-light. if fault recurs this indicates
an overheat condition. The boiler should be turned off and your installer contacted.
Check if ALL radiators have thermostatic radiator valves fitted. if they have contact your installer.
•
• Check if ALL radiators have thermostatic radiator valves fitted. if they have contact your installer.
Ideal Boilers pursues a policy of continuing improvement in the design and performance
of its products. The right is therefore reserved to vary specification without notice.
Ideal, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN.
Tel. 01482 492251 Fax. 01482 448858. Registration No. London 322 137.
Maintenance
The appliance should be serviced at least once a year by a Gas
SAfe Registered Engineer or in iE a Registered Gas installer.
solution