HP Pavilion g4 Maintenance And Service Manual
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HP Pavilion g4 Maintenance And Service Manual

Notebook pc
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  • Page 1 HP Pavilion g4 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 6 Display ..............................6 Top ............................... 7 Buttons and speakers ......................7 Keys ............................. 8 Lights ........................... 9 TouchPad .......................... 10 Left side .............................. 11 Right side ............................12 Bottom components ...........................
  • Page 6 Optical drive ........................36 Hard drive .......................... 39 Memory module ......................... 41 WLAN module ........................44 Keyboard ........................... 46 Top cover ........................... 49 Speakers ..........................52 Power button board ......................53 TouchPad button board ..................... 54 TouchPad LED board ......................56 Display assembly .......................
  • Page 7 Restoring specific files ....................... 88 Restoring specific files using Windows Backup and Restore ......88 Recovering the original system using HP Recovery Manager ........... 88 What you need to know ..................88 Recovering using HP Recovery partition (select models only) ......89 Recovering using the recovery media ...............
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion g4 Notebook PC Processors Next Generation Intel® Core™ i7 processors: Intel Core i7-3612QM (2.1 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6.0 MB L3 cache, quad core, 35 W) Intel Core i7-3520M (2.9 GHz, SC turbo up to 3.6 GHz, 1600 MHz/4 MB L3 cache, dual...
  • Page 10 Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses Customer-accessible Serial ATA (SATA) Supports HP 3D Drive Guard Supports the following single hard drive configurations: ● 1 TB, 5400 rpm, 9.5 mm ●...
  • Page 11 Ralink RT5390BC8 802.11b/g/n 1×1 WiFi and Bluetooth 3.0+HS combination adapter ● Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter External media card HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ●...
  • Page 12 HP Smart AC adapter: ● 90 W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) (for computer models equipped with a graphics subsystem with switchable discrete memory only) ●...
  • Page 13 Category Description Operating system Preinstalled: ● Windows 7® Professional 64 bit ● Windows 7 Home Premium 64 bit ● Windows 7 Home Basic 64 bit ● FreeDOS ● SUSE Linux Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ●...

  • Page 14: External Component Identification

    To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support (or for SUSE Linux, double-click the HP Documents icon located on the desktop), Chapter 2 External component identification...

  • Page 15: Top

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or see the HP User Guide. Speakers (2) Produce sound.

  • Page 16: Keys

    Keys Component Description Displays system information when pressed in combination with the key (select models only). Displays system information when pressed in combination with the key (select models only). Operating system logo key Displays the operating system menu. Action keys Execute frequently used system functions.

  • Page 17: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep (or Suspend) state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ●...

  • Page 18: Touchpad

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light Amber: The TouchPad is off (select models only). ● Off: The TouchPad is on (select models only). TouchPad zone Moves the on-screen pointer and selects or activates items on the screen.

  • Page 19: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 20: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select models only). USB 2.0 port Connects an optional USB 2.0 compatible device. ● AC adapter light White: The AC adapter is connected and the battery is charged.

  • Page 21: Bottom Components

    Bottom components Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. Item Description Function Product name This is the model name for the computer. Serial number This is an alphanumeric identifier that is unique to each product. Product part number This number provides specific information about the product's hardware components.

  • Page 23: Computer Major Components

    Computer major components Computer major components...
  • Page 24 Item Component Spare part number 35.6 cm (14.0 in), high definition (HD), LED, SVA, BrightView display assembly (includes webcam, microphone, wireless antenna transceivers and cable, and display cable): ● Bright purple (modern mesh pattern) 683844-001 ● Linen white (butterfly blossom pattern) 689462-001 ●...
  • Page 25 Item Component Spare part number ● Bright purple (modern mesh pattern) 680573-001 ● Linen white (butterfly blossom pattern) 689467-001 ● Linen white (modern mesh pattern) 684474-001 ● Ruby red (modern mesh pattern) 680574-001 ● Sparkling black 680576-001 ● Winter blue (modern mesh pattern) 680575-001 Power button board (includes cable) 680560-001...
  • Page 26 Item Component Spare part number ● Intel Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache, 664662-001 dual core, 35 W) ● Pentium B950 processor (2.1 GHz, 1333 MHz/2 MB L3 cache, dual core, 35W) 653338-001 (11) RTC battery (includes cable and double-sided tape) 637193-001 (12) Fan and heat sink (includes replacement thermal material):...

  • Page 27: Display Assembly Subcomponents

    Item Component Spare part number ● Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination 600370-001 adapter (select models only) ● Intel Centrino® Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth 4.0 670290-001 combination adapter ● Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter and AR3012 Bluetooth 655795-005 4.0 combination adapter (select models only) ●...

  • Page 28: Mass Storage Devices

    Item Component Spare part number Linen white (butterly blossom pattern) 689461-001 Webcam/microphone module 680577-001 Display Hinge Kit (includes left and right display hinges and brackets) 680554-001 35.6 cm (14.0 in), HD, LED, SVA BrightView display panel 680562-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 680539-001 Display Panel Cable Kit (includes display panel cable and webcam/microphone 680547-001...

  • Page 29: Miscellaneous Parts

    65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem 609939-001 with UMA memory only) ● 90 W RC V HP Smart AC adapter with PFC (for select computer models equipped with a 609947-001 graphics subsystem with switchable discrete memory only) ●...

  • Page 30: Sequential Part Number Listing

    65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem with UMA memory only) 609940-001 90 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics subsystem with switchable discrete memory only) 609947-001...
  • Page 31 Spare part number Description 633252-001 750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 634250-001 750 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 634862-001 320 GB, 7200 rpm hard drive (7.0 mm (0.28 in) ×...
  • Page 32 Spare part number Description 680543-001 Display enclosure, sparkling black 680544-001 Base enclosure 680545-001 Display bezel, black 680546-001 Optical drive cable (includes optical drive connector) 680547-001 Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable) 680548-001 Power connector (includes cable) 680549-001 Heat sink for use only with computer models equipped with a graphics subsystem with UMA video memory (includes replacement thermal material)
  • Page 33 Spare part number Description 680568-001 System board for use only with computer models equipped with UMA video memory (includes replacement thermal material) 680569-001 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory (includes replacement thermal material) 680570-001 System board for use only with computer models equipped with a graphics subsystem with 2 GB of switchable discrete video memory (includes replacement thermal material)
  • Page 34 Spare part number Description 684479-161 Keyboard with white finish for use in Latin America (includes cable) 684479-201 Keyboard with white finish for use in Brazil (includes cable) 684479-281 Keyboard with white finish for use in Thailand (includes cable) 684479-AB1 Keyboard with white finish for use in Tiawan (includes cable) 689460-001 Display enclosure, linen white (butterfly blossom pattern) 689461-001...

  • Page 35: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 37 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 39: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Service Label

    Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. Item Description Function Product name The name affixed to the front of the computer. Serial number This is an alphanumeric identifier that is unique to each product.

  • Page 41: Computer Feet

    Computer feet Description Spare part number Rubber Feet Kit 680563-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures...

  • Page 42: Battery

    Battery Description Spare part number 6-cell, 55 Whr, 2.55 Ah Li-ion battery (select models only) 593554-001 6-cell, 47 Whr, 2.20 Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Service Door

    Service door Description Spare part number Plastics Kit (contains the service door) 680561-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 44: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 680557-001 DVD±RW and CD-RW Super Multi Double-Layer Combination Drive 680556-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 45 Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive. Component replacement procedures...
  • Page 46 Insert a straightened paper clip into the release access opening (1) in the bezel. Press the release tab (2) and remove the bezel from the tab side (3). Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive. Chapter 4 Removal and replacement procedures...

  • Page 47: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-001 750 GB, 7200 rpm 633252-001...
  • Page 48 Lift the hard drive (2) to remove. Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3). Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive. To install a hard drive, reverse the removal procedure. Chapter 4 Removal and replacement procedures...

  • Page 49: Memory Module

    Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
  • Page 50 Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 51 Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. Replace the service door. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.

  • Page 52: Wlan Module

    WLAN module Description Spare part number Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (select 600370-001 models only) Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS combination adapter 657325-005 Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter 670290-001 Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter and AR3012 Bluetooth 4.0 655795-005...
  • Page 53 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 54: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Black keyboard ● For use in Brazil 680555-201 ● For use in Canada 680555-DB1 ● For use internationally 680555-B31 ● For use in India 680555-D61 ●...
  • Page 55 Remove the optical drive (see Optical drive on page 36). Remove the hard drive (see Hard drive on page 39). Remove the keyboard: Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. Turn the computer right-side up with the front toward you and open the display. Stand the computer on its left side.
  • Page 56 Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.

  • Page 57: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Bright purple (modern mesh pattern) 680573-001 Linen white (butterfly blossom pattern) 689467-001 Linen white (modern mesh pattern) 684474-001 Ruby red (modern mesh pattern) 680574-001 Sparkling black 680576-001 Winter blue (modern mesh pattern)
  • Page 58 Remove the top cover: Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable Remove the following screws under the keyboard: (1) Three Phillips M2.5 x 3.0 (2) Three Phillips M2.5 x 6.5 Close the computer.
  • Page 59 Remove the following screws that secure the top cover to the computer: (1) Two Phillips M2.5 x 7.5 (2) Five Phillips M2.5 x 6.5 Turn the computer right-side up, with the front toward you. Open the computer. Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure.

  • Page 60: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 680567-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 680560-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 680559-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 63 Lift the TouchPad button board (4) slightly to perform the next step. Carefully invert the TouchPad button board (1). Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. Lift the TouchPad button board away from the top cover (3).

  • Page 64: Touchpad Led Board

    TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 683848-001 Before removing the TouchPad LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Display Assembly

    Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables. Description Spare part number 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly ● Bright purple (modern mesh pattern) 683844-001 ●...
  • Page 66 Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 67 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 68 Disconnect the webcam/microphone cable (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 680577-001. If it is necessary to replace the hinge covers: The hinge covers are held in place by the same screws as the previously removed bezel. Using a small tool to pry, remove the hinge covers.
  • Page 69 If it is necessary to replace the display panel: Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.
  • Page 70 If it is necessary to replace the display hinges: Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 680554-001.
  • Page 71 Release the display panel cable from the clips and remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available in the Display Panel Cable Kit, spare part number 680547-001. If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) built into the display enclosure.

  • Page 72: Optical Drive Cable

    The display panel is available using spare part number 680562-001. Reverse this procedure to reassemble and install the display assembly. Optical drive cable Description Spare part number Optical drive cable (includes optical drive connector) 680546-001 Before removing the optical drive cable, follow these steps: Shut down the computer.
  • Page 73 Remove the optical drive cable from the base enclosure (4). Reverse this procedure to install the optical drive cable. Component replacement procedures...

  • Page 74: Usb Board

    USB board Description Spare part number USB board (includes cable) 680558-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 75: Power Connector

    Power connector Description Spare part number Power connector (includes cable) 680548-001 Before removing the power connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: System Board

    System board NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description Spare part number For use only with computer models equipped with UMA video memory 680568-001 For use only with computer models equipped with 2 GB of dedicated switchable discrete video 680570-001 memory For use only with computer models equipped with 1 GB of dedicated switchable discrete video...
  • Page 77 Remove the system board: Disconnect the following cables from the system board: (1) Display panel cable (2) Optical drive cable (3) USB board cable (4) Power connector cable Remove the Phillips M2.5 × 4.5 screw (1) that secures the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle.

  • Page 78: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 79: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number 680551-001 Heat sink for use only with computer models equipped with UMA video memory 680549-001 Heat sink for use only with computer models equipped with switchable discrete video memory 680550-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side...
  • Page 80 Remove the fan and heat sink (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits.
  • Page 81 Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan. Reverse this procedure to reassemble and install the fan and heat sink. Component replacement procedures...

  • Page 82: Pch Heat Sink

    PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 83 Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.

  • Page 84: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-3612QM (2.1 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6.0 MB L3 cache, quad core, 680647-001 35 W) Intel Core i7-3520M (2.9 GHz, SC turbo up to 3.6 GHz, 1600 MHz/4 MB L3 cache, dual core, 681954-001 35 W) Intel Core i5-3320M (2.6 GHz, SC turbo up to 3.3 GHz, 1600 MHz/3 MB L3 cache, dual core,...
  • Page 85 Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle on the processor (3) must be aligned with the triangle icon embossed on the processor socket when you install the processor.

  • Page 86: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 87: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 88: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.

  • Page 89: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 34.7 cm 13.67 in Depth 23.1 cm 9.10 in Height (front to back) 3.0 cm to 3.6 cm 1.9 in to 1.4 in Weight: 2.19 kg 4.83 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A –...

  • Page 90: 35.6 Cm (14.0 In), Display Specifications

    35.6 cm (14.0 in), display specifications Metric U.S. Dimensions Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagonal 35.6 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m (nits) (typical) Backlight Total power consumption 3.2 W (max) Viewing angle...

  • Page 91: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM...

  • Page 92: Bd Rom Dvd±R/Rw Super Multi Double-Layer Drive Specifications

    BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM...

  • Page 93: Backing Up, Restoring, And Recovering

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 94: Creating The Recovery Media

    Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 88 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 95: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 96: Restore And Recovery

    Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 97: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware- related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 98 To change the boot order for a recovery flash drive: Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 7 Backing up, restoring, and recovering...

  • Page 99: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 100: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 101 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 102: Recycling

    When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 103: Index

    Index buttons display enclosure AC adapter 12 left TouchPad 10 spare part numbers 23, 25, 26 AC adapter, optical drive eject 12 display enclosure, spare part spare part numbers 22 power 7 numbers 20 AC adapter, spare part numbers right TouchPad 10 Display Hinge Kit, spare part TouchPad on/off 10 number 20, 24, 62...
  • Page 104 60 memory module external monitor 11 spare part number 20, 24, 60 product description 2 HDMI 11 HP Recovery Manager 88 removal 41 USB 2.0 12 spare part numbers 18, 23, 41 USB 3.0 11 internal media card, product...
  • Page 105 88 Double-Layer Drive 84 power connector recovery 88 computer 81 removal 67 HP Recovery Manager 88 display 82 spare part number 18, 24 recovery discs 85 DVD±RW and CD-RW power connector, identifying 12 recovery media 85...
  • Page 106 vents, identifying 11, 13 video, product description 3 webcam light 6 webcam, location 6 webcam/microphone module removal 59 spare part number 20, 25, 60 Windows applications key, identifying 8 Windows Backup and Restore restoring files 88 Windows logo key, identifying 8 wireless antenna locations 6 removal 63...

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