Trouble-Shooting; Contact M-Audio - M-Audio Keystation 61es User Manual

Trouble-Shooting

Here are answers to common trouble-related questions you may have, using your Keystation 49e:
Problem 1: My M-Audio hardware suddenly stopped working after having performed fine since installation.
Solution 1: Switch off the unit and leave for 10 seconds. Then restart your computer and try again. If the problem persists you may have
to re- install drivers for the unit.
Problem 2: I have plugged in a sustain pedal into my M-Audio keyboard, but it works the wrong way around.
Solution 2: The polarity of the sustain pedal is calculated by the keyboard when it is powered up. On power up, the sustain pedal is
assumed to be in the OFF position. So if you want the sustain pedal to be off when it is unpressed, make sure the pedal is unpressed
when you power up.
Problem 3: When I press a key, there is a delay before I hear any sound.
Solution 3: This delay is known as latency. Latency with MIDI signals is due to the softsynth you are using. MIDI data is simply control
data. The MIDI is read by the softsynth. The softsynth then completes a large number of complex calculations in order to produce the
sound you hear–all this takes time.
We strongly recommend a proper soundcard. Refer to www.m-audio.com for a selection of USB, PCI and Firewire audio cards. If you already
have an adequate sound card, try reinstalling the latest drivers for the sound card, or try reducing the buffer sizes of the audio drivers.

Contact M-Audio

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