Faqs - TeleNav Q User Manual

TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to
an address that it cannot find, or mapping data that does not allow routing from where you are to where you want to
go. In this case, try to use a nearby address.
TeleNav GPS Navigator Not Available
If you get an advisory message that TeleNav GPS Navigator is not available, exit the TeleNav GPS Navigator
application and then re-launch it. If the problem recurs, it may be due to a temporary TeleNav GPS Navigator
server outage.
Trial Expired
The trial period for your account has expired. Order TeleNav GPS Navigator by visiting by calling TeleNav GPS
Navigator Customer Support at 1-888-353-6284.
Unable to generate a route
TeleNav GPS Navigator could not generate a route between the two endpoints of the route. This may be a
temporary error if you have a weak GPS signal when establishing the origin, but may be due to errors in the map
data in the area around the destination.
Unable to login
Someone may be fraudulently using your account. Change your PIN (see page 37) and attempt to log in again.
Your account has expired
You do not have a valid TeleNav GPS Navigator account. Order TeleNav GPS Navigator by calling TeleNav GPS
Navigator Customer Support at 1-888-353-6284.

19. FAQs

Why do I need the carrier's data service?
The data plan allows you to access nationwide routes, maps, and Directory content from the TeleNav GPS
Navigator servers using the data communication features of your phone. These services are different from your
cellular airtime. To order a data plan from your carrier, please contact Sprint directly:
1-800-777-4681 (1-800-SPRINT 1)
Does TeleNav GPS Navigator use up my voice plan minutes?
TeleNav GPS Navigator uses data to provide its navigation functions. Using data does not use any of your voice
minutes. However, calling the Voice Address Input System does use about 75 seconds per address entered. The
Voice Call feature internal to the TeleNav GPS Navigator application also uses voice minutes.
How accurate is the GPS?
GPS accuracy can range from 20m (approx. 65 ft) to 100m (approx. 328 ft). Most of the time, the GPS is accurate
to less than 50 meters (approx. 164 ft).
What is ideal GPS environment?
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