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TROUBLESHOOTING
Please refer to the "Support' section at www.x-arcade.com for more in depth help, frequently updated
support answers, and much more.
Toll Free Technical Support is available at 1-866-942-6464 (M-F 9-5 Eastern Time)
Here are some suggestions if you are experiencing problems:
• The first thing you want to do is test the X-Arcade™ on your PC using the X-Arcade™ Test
Utility Program to check that it is being recognized by your PC properly. If your controller
works in the X-Arcade™ Test Program, then your controller is fine. Run the X-Arcade™
Test Program from the "Support" page of www.X-Arcade.com
• Make sure all of your connections are tight and secure. If the X-Arcade's™ LED light is on, you
should have a secure, tight connection.
I CAN'T MOVE AROUND IN THE GAME MENU!
The game you are playing may require that you use the digital control to navigate the menu, you might
be in analog mode (or vice-versa). Change the mode of your joystick as instructed on page 6 in this
manual.
THE CONTROLLER IS NOT WORKING ON MY PS3 GAME!
If the lights are blinking on the X-Adapter, press Select+Start to initialize the controller. Also make sure
that controller that you are trying to use is assigned to player 1. See page 7.
MY CONTROLLER IS NOT WORKING ON PSX GAMES!
Some older PSX games need to use True Digital mode. See page 7.
HOW DO I ACCESS THE PS3 BUTTON FUNCTIONS?
To access the PS3 Cross Media Bar (XMB) during gameplay, simply press Select+Start on the X-Arcade.
You can also hold Select+Start to access the PS3 system menu. See page 7.
PLAYER 1 AND PLAYER 2 CONTROLS ARE REVERSED!
You either need to reassign your controller see page 8 (PS3 only), have the cables reversed (Xbox
only), or you are in DualStick Mode, see page 7.
MY CHARACTER IS MOVING SLOWLY!
You are in Slow Tilt Sensitivity Mode, see page 6.
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CAN I USE THE USB CONNECTION ON MY PC?
Check out the 2in1 page on the Support section of www.xgaming.com.
I STILL NEED HELP!
Visit the Support page of our website at www.X-Arcade.com
LIFETIME WARRANTY
The X-Arcade™ is supported by Xgaming's® industry leading service and support. X-Arcade™ products
carry a Lifetime Warranty serviced exclusively from Xgaming®, Inc., see the full details and terms by
visiting http://warranty.xgaming.com or by clicking on the 'Lifetime Warranty' link from anywhere on
our website.
If you did not purchase from us directly, please register your warranty online at www.xgaming.com to
activate your lifetime warranty. Direct purchases are registered automatically.
All claims must be made directly to Xgaming® with a proof of purchase from your retailer or
distributor. Any items without a bill of sale will not be serviced and any returns or exchanges must be
accompanied by first obtaining an RMA from Xgaming®. If it is determined that the X-Arcade™ has
stopped working due to misuse or accidental damage, Xgaming® will not honor this repair procedure.
These terms are for sales made directly by Xgaming® and differ from terms you may have to adhere
to from the company you purchase the product from. Warranty is non-transferable and not valid for
purchases from non-authorized resellers. Please contact Xgaming® before purchasing from a reseller
not listed domestically or internationally.
Please note, Sony® has previously attempted in the past to 'block' third-party hardware via Firmware
Updates. Before updating your PlayStation 3 firmware, please visit the 2in1 adapter page or Support page
at www.xgaming.com. Though we have done everything possible to avoid compatibility problems with our
hardware, we cannot guarantee or protect against Sony® 'bricking' your adapter.
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