Taser CAM Operating Manual
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Taser CAM Operating Manual

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TASER CAM
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Operating Manual

MMU0036 Rev: A
Page 1 of 48

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Summary of Contents for Taser CAM

  • Page 1: Operating Manual

    TASER CAM HD Recorder ™ Operating Manual MMU0036 Rev: A Page 1 of 48...

  • Page 2: Table Of Contents

    In the Box ............................ 11 Chapter 3: Charging the TASER CAM HD Recorder ..............12 Charging the TASER CAM HD Recorder Using the Wall Power Charging Cable ..... 12 Charging the TASER CAM HD Recorder Using the PC USB Download Cable ......13 Chapter 4: Installing the EVIDENCE Sync Software ..............
  • Page 3 TASER CAM HD Recorder Gold Contacts ......................... 43 Battery ............................ 43 Replacing the TASER CAM Battery ................... 44 Chapter 10: CID Icons ........................45 Chapter 11: Troubleshooting the TASER CAM ................46 MMU0036 Rev: A Page 3 of 48...

  • Page 4: Chapter 1: Warnings And Cautions

    ECD trigger pull by the user for an additional cycle. The ECD programmed with the Automatic Shut- Down TASER CAM HD Recorder an audible alert 3 seconds into the ECD output cycle. Under high stress circumstances or noisy environments, the user may not hear the audible warning.

  • Page 5: Battery Safety Information

    TASER CAM HD Recorder Battery Safety Information Failure to maintain the TASER CAM HD battery as instructed may cause the battery, X2 ECD or system to malfunction or fail to function properly or optimally. Follow and comply with the following instructions to reduce the risk of malfunction, including failure: Charge the Battery Before Use.

  • Page 6: Safety Information: General Maintenance & Use

    Recharge the TASER CAM HD recorder frequently, before the remaining battery capacity is less than 50 percent. If the battery is not properly charged the ECD and/or the TASER CAM HD may not work or may fail to function as expected. To charge the recorder, only use the approved TASER charging cables.

  • Page 7: Safety Information: Loss Of Data

    Removal of the TASER CAM HD recorder. Do not remove the TASER CAM HD recorder from the ECD while the safety is in the up (ARMED) position. EMI. High voltage discharge or electromagnetic interference (EMI) may cause video corruption in the TASER CAM HD recorder.
  • Page 8 TASER CAM HD Recorder and save important content after each shift and before returning the unit for repair work. MMU0036 Rev: A Page 8 of 48...

  • Page 9: Chapter 2: General Overview

    5-second firings at 77 °F (25 °C) and 1 hour of video/audio recording at maximum video resolution and frame rate. The TASER CAM system records both video and audio when the safety is in the up (ARMED) position, and stops recording when the safety is in the down (SAFE) position.
  • Page 10 ARC switch. Note: The TASER CAM HD AS recorder has no impact on the ARC switch functionality and will not prevent the user from energizing the X2 ECD with the ARC switch.

  • Page 11: Minimum System Requirements

    PATA hard drive with at least 2 GB of available disk space Internet access (recommended) 2.0 self-powered USB BUS or HUB In the Box Your TASER CAM HD system includes a wall charger assembly. A USB download cable is available separately. MMU0036 Rev: A Page 11 of 48...

  • Page 12: Chapter 3: Charging The Taser Cam Hd Recorder

    PC USB download cable. Depending on the amount of charge in the battery, it may take up to 5 hours for the TASER CAM HD recorder to fully charge. Charging can be accomplished with the TASER CAM HD recorder in the X2 ECD or independently (with the TASER CAM HD recorder out of the X2 ECD).

  • Page 13: Charging The Taser Cam Hd Recorder Using The Pc Usb Download Cable

    TASER CAM HD Recorder A green light near the TASER CAM HD lens will flash to indicate charging. When charging is complete, the green light will remain steady. After unplugging the charging cable from the TASER CAM HD recorder, remember to replace the dataport plug on the TASER CAM HD recorder to prevent damage from any debris or moisture.
  • Page 14 TASER CAM HD Recorder A green light near the TASER CAM HD lens will flash to indicate charging. When the TASER CAM HD recorder is fully charged, the green light will remain steady. After unplugging the cable from the TASER CAM HD recorder, remember to replace the dataport plug on the TASER CAM HD recorder to prevent damage from any debris or moisture.

  • Page 15: Chapter 4: Installing The Evidence Sync Software

    TASER CAM HD Recorder Chapter 4: Installing the EVIDENCE Sync Software To download videos from your TASER CAM HD recorder, you will need to install the EVIDENCE Sync software onto your PC. Note: Do NOT plug the TASER CAM HD recorder’s USB cable into the computer at this step.

  • Page 16: Chapter 5: Configuring The Taser Cam Hd Recorder With Evidence Sync Software

    You have several options for customizing you recorder’s settings: A frame rate of 30 or 15 frames per second. If you expect to use your TASER CAM HD recorder in low-light conditions, the 15 frames per second setting may produce better images. The slower frame rate also enables you to record more footage.

  • Page 17: Viewing Device Information

    Microphone on or off. This option is included because some jurisdictions restrict audio recordings. Viewing Device Information Connect the TASER CAM HD recorder to your computer with the USB download cable. Start the EVIDENCE Sync software. If you have an EVIDENCE.com account, log into the system.
  • Page 18 TASER CAM HD Recorder MMU0036 Rev: A Page 18 of 48...

  • Page 19: Chapter 6: Operating The Taser Cam System

    TASER CAM HD Recorder Chapter 6: Operating the TASER CAM System When the TASER CAM HD recorder is inserted into an X2 ECD and disconnected from an external charging source (PC or wall power), it provides power to the ECD and to the sensitive camera and microphone used by the TASER CAM HD recorder.
  • Page 20 TASER CAM HD Recorder blink. See the TASER X2 ECD User Manual for more information on light and LASER settings.) Also when the ECD’s safety is in the up (ARMED) position, the camera icon should display in the upper-left hand corner of the ECD’s central information display (CID).

  • Page 21: Using The Taser Cam Hd Recorder

    Recharge the TASER CAM HD recorder before the remaining battery capacity is less than 50 percent. Do not block the lens of the TASER CAM HD recorder. If the lens is blocked, the CID will flash. With a two-handed hold, the user might unintentionally block the lens, particularly when wearing gloves.

  • Page 22: Chapter 7: Downloading And Viewing Records

    (see Chapter 5: Configuring the TASER CAM HD Recorder with EVIDENCE Sync Software). The TASER CAM HD recorder can store 1 hour of records. After that, new footage will overwrite the old footage in 10-minute segments.

  • Page 23: Viewing Uploaded Videos (Online)

    After the videos and the ECD’s Event Log have been uploaded, you can play the video(s) or upload another TASER CAM HD recorder and/or X2 ECD. You will be able to see records only for the recorder and ECD connected to your computer.

  • Page 24: Viewing The Ecd Event Log (Online)

    Click the thumbnail for the video you want to watch. Viewing the ECD Event Log (Online) If you uploaded your TASER CAM HD recorder while it was installed in the ECD, you can use the EVIDENCE Sync program to view the ECD Event Logs.

  • Page 25: Downloading Records To Computer (Evidence Sync)

    Remove the Smart cartridges from the ECD. (See the TASER X2 ECD User Manual for more information on unloading Smart cartridges.) Connect the TASER CAM HD recorder to your computer with the USB download cable. Open the EVIDENCE Sync software.

  • Page 26: Viewing Downloaded Videos (Offline)

    The time stamp is created by the ECD in Greenwich Mean Time (GMT), but the EVIDENCE Sync software will convert it to your computer’s local time. Videos will remain stored on the TASER CAM HD recorder (until overwritten by new footage) whether they are uploaded or not.

  • Page 27: Viewing The Ecd Event Log (Offline)

    TASER CAM HD Recorder Viewing the ECD Event Log (Offline) If you uploaded your TASER CAM HD recorder while it was installed in the ECD, you can use the EVIDENCE Sync program to view the ECD event logs. Start the EVIDENCE Sync software.
  • Page 28 TASER CAM HD Recorder MMU0036 Rev: A Page 28 of 48...

  • Page 29: Chapter 8: Firmware Update

    Chapter 8: Firmware Update It is important that your X2 ECD has firmware revision V03.022 or later when using it with the TASER CAM HD recorder. (See the TASER X2 ECD User Manual for instructions on determining your ECD’s firmware revision.)
  • Page 30 TASER CAM HD Recorder Plug the USB download cable into your computer. MMU0036 Rev: A Page 30 of 48...
  • Page 31 TASER CAM HD Recorder After the device information loads, the system should display available updates; if not, click CHECK FOR UPDATE for the ECD you want to update. If a firmware update is available, a dialog box will display. Click UPGRADE.

  • Page 32: First-Time Ecd Firmware Update - Offline

    First-Time ECD Firmware Update – Offline Confirm that the safety on the X2 ECD is in the down (SAFE) position. Remove the Smart cartridges. (See the TASER X2 ECD User Manual for more information on unloading Smart cartridges.) Insert an X2 download cable into the ECD.
  • Page 33 TASER CAM HD Recorder Plug the USB download cable into the computer. After the device information loads, click the UPDATE button for the ECD you want to update. MMU0036 Rev: A Page 33 of 48...
  • Page 34 TASER CAM HD Recorder Click UPDATE. Navigate to the firmware file on your computer and click Open. Click UPDATE. MMU0036 Rev: A Page 34 of 48...

  • Page 35: Recorder And Ecd Firmware Update - Online

    Remove the Smart cartridges. (See the TASER X2 ECD User Manual for more information on unloading Smart cartridges.) If your TASER CAM HD recorder is not attached to your ECD, firmly insert the recorder in the X2 ECD until it clicks and the X2 ECD’s ejector button pops out completely.
  • Page 36 TASER CAM HD Recorder Type your username and password and click SUBMIT. Plug the USB download cable into your computer. MMU0036 Rev: A Page 36 of 48...
  • Page 37 TASER CAM HD Recorder Plug the other end of the USB cable into the recorder. After the device information loads, the system should display available updates; if not, click CHECK FOR UPDATE for the ECD or recorder you want to update.
  • Page 38 TASER CAM HD Recorder Click UPGRADE. Click UPDATE. After the Update Succeeded box displays, follow the onscreen instructions. MMU0036 Rev: A Page 38 of 48...

  • Page 39: Recorder And Ecd Firmware Update - Offline

    Remove the Smart cartridges. (See the TASER X2 ECD User Manual for more information on unloading Smart cartridges.) If your TASER CAM HD recorder is not attached to your ECD, firmly insert the recorder in the X2 ECD until it clicks and the X2 ECD’s ejector button pops out completely Start your EVIDENCE Sync software.
  • Page 40 Plug the other end of the USB cable into the computer. After the device information loads, click the UPDATE button for the device you want to update (you can update either the ECD or the TASER CAM HD recorder, or both).
  • Page 41 TASER CAM HD Recorder Click UPDATE. Navigate to the firmware file on your computer and click Open. Click UPDATE. MMU0036 Rev: A Page 41 of 48...
  • Page 42 TASER CAM HD Recorder After the Update Succeeded box displays, follow the onscreen instructions. MMU0036 Rev: A Page 42 of 48...

  • Page 43: Chapter 9: Use And Care

    TASER CAM HD Recorder Chapter 9: Use and Care Storage Do not store the TASER CAM HD recorder in extreme cold or heat. Do not store the TASER CAM HD recorder where the contacts may become short-circuited. Keep the TASER CAM HD recorder dry.

  • Page 44: Replacing The Taser Cam Battery

    The TASER CAM HD recorder’s battery may be replaced by a qualified technician. See the TASER CAM HD Battery Replacement Guide for more information. DO NOT attempt to replace the TASER CAM HD battery unless you have been trained in the replacement procedure. MMU0036 Rev: A...

  • Page 45: Chapter 10: Cid Icons

    TASER CAM HD Recorder Chapter 10: CID Icons An X2 ECD equipped with a TASER CAM HD recorder may display one or more of the combinations of icons shown here. For information on other CID icons, see the TASER X2 ECD User Manual.

  • Page 46: Chapter 11: Troubleshooting The Taser Cam

    TASER CAM HD Recorder Chapter 11: Troubleshooting the TASER CAM Symptom Cause Possible Solution The TASER CAM HD The battery may not be Replace the battery. recorder will not charge fully functioning properly. or at all, but the charge indicator light is flashing.
  • Page 47 Chapter 8: Firmware Update. If the problem persists, contact TASER International for instructions. The CID is displaying OO%. The TASER CAM HD battery is Charge the TASER CAM HD depleted. recorder. The CID is displaying LO When the TASER CAM HD Charge the TASER CAM BATT.
  • Page 48 S.C. Johnson & Son, Inc. EVIDENCE.com™, EVIDENCE Sync™, Smart™, TASER CAM™ and X2™ are trademarks of TASER International, Inc., and TASER®, ® and © are registered trademarks of TASER International, Inc., registered in the U.S. © 2012 TASER International, Inc. All rights reserved.

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