Toshiba BDX4300KU User Manual page 44

44
Troubleshooting & Maintenance
Problem:
The unit does not respond to the
remote control
Buttons do not work or the unit stops
responding
The unit does not respond to some
operating commands during
playback
The unit cannot read Blu-ray
Disc™/DVD/CD
Angle does not switch
Playback does not start when the title
is selected
The password for rating level has
been forgotten
Cannot connect to the network
Cannot connect to the network while
my PC is connected to the network
Cannot use the BD-Live™ function
Some functions are not available in specific modes, but this is not a malfunction. Read the
description in this manual for details on correct operations.
Some functions are prohibited on some discs.
Maintenance
Servicing
Please refer to relevant topics in "Troubleshooting & Maintenance" on page 43 before returning
the product.
If this unit becomes inoperative, do not try to correct the problem by yourself. There are no user-
serviceable parts inside. Turn off, unplug the power plug, and please call our helpline to locate an
Authorized Service Center.
Cleaning the cabinet
Never use a solvent, thinner, benzene or alcohol to clean the unit. Do not spray insecticide liquid
near the unit. Such chemicals may discolor the surface or damage the unit.
Cleaning discs
When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the center to out.
Do not wipe in a circular motion.
Solution:
Aim the remote control directly at infrared sensor window on the front
panel.
Reduce the distance to infrared sensor window.
Replace the batteries in the remote control.
Re-insert the batteries with their polarities (+ / - signs) as indicated.
To completely reset the unit, unplug the AC cord from the AC outlet for
approximately 5-10 seconds.
Operations may not be permitted by the disc.
Refer to the instructions of the disc.
Dew condensation may form inside the unit. Do not use this unit for at
least a few hours until its inside gets dry.
Wipe the dirt off the disc or replace the disc.
The angle cannot be switched for Blu-ray Disc™/DVD which do not
contain multiple angles.
In some cases multiple angles are only recorded for specific scenes.
Check the settings in the Parental menu.
If you forget your password, you need to go to the Security setup menu
to reset and input a new password. For more information, see "Security"
on page 39).
Check that the LAN cable connection is properly made.
Turn on the modem or broadband router.
Check that the broadband router and/or modem is correctly connected.
Check the Network Connection Setting.
Check the content of your Internet service contract to see if your Internet
service provider prevents multiple terminals connecting at the same
time.
Use a USB flash drive with enough space.