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Troubleshooting
Problem
Unit does not turn on with the power switch
Unit turns off by itself
Heater is on, but no flame or low flame intensity
Flames are frozen
Excessive noise in the lower portion of the unit
Excessive noise in the upper portion of the unit
Heater power switch is in the "ON" position, but
there is no airflow
There is an ordor coming from the unit
Possible Cause
Main power supply switch is "OFF"
Circuit breaker has tripped
Unit is unplugged from wall outlet
Power cord is damaged
Power cord prong is loose.
Loose wiring
Another remote control has a similar frequency as other remote
controls
Radio frequency disturbance from outside sources
Defective circuit board
Flame control knob is at a low setting
Loose wiring
Loose wiring
Flame element is not attached to the motor
Rotation motor is defective
Flame element is not seated properly
Motor is defective
The air intake area or ventilation is blocked
Heater blower is defective
The air intake area or ventilation is blocked
The heater system is overheated.
Fan motor is defective
Fan blower is not balanced properly
The unit may emit a slight harmless odor when first prolonged used. This is normal and is caused by the initial heating of the internal
parts and will not occur again.
If the problem persists or happens after the first prolonged use, contact Customer Care Center at 1.800.762.1142
If problems can not be corrected by using these methods, please contact 1.800.762.1142 fo assistance.
Intdoor Electric Fireplace Model No. EF700SP
Prevention/Cure
Turn the main power switch to "ON" position.
Too many appliances on this circuit, be sure that electrical supply for
this unit is an individual circuit. Verify unit is installed on a dedicated
15 amp circuit (contact a qualified electrician to check)
Plug the power cord into a dry 120V GFI outlet
Contact Customer Care Center at 1.800.762.1142 and contact a
qualified electrician to replace power cord.
Contact Customer Care Center at 1.800.762.1142 and contact a
qualified electrician to replace power cord.
Turn the main power switch to "OFF", unplug the unit from the wall,
and contact a qualified electrician to check the wiring.
Contact Customer Care Center at 1.800.762.1142
Contact Customer Care Center at 1.800.762.1142
Contact Customer Care Center at 1.800.762.1142
Turn the flame control knob to maximum setting
Turn the main power switch to "OFF", unplug the unit from the wall,
and contact a qualified electrician to check the wiring.
Turn the main power switch to "OFF", unplug the unit from the wall,
and contact a qualified electrician to check the wiring.
Contact Customer Care Center at 1.800.762.1142
Contact Customer Care Center at 1.800.762.1142
Contact Customer Care Center at 1.800.762.1142
Contact Customer Care Center at 1.800.762.1142
Turn the main power switch to "OFF", unplug the unit from the wall,
and check the ventilation areas to make sure they are clear from
debris.
Contact Customer Care Center at 1.800.762.1142
Turn the main power switch to "OFF", unplug the unit from the wall,
and check the ventilation areas to make sure they are clear from
debris.
Turn the main power switch to "OFF", unplug the unit from the
wall, and check the ventilation areas to make sure they are clear
from debris. Wait five minutes, then following the "Turning 'ON'"
instructions.
Contact Customer Care Center at 1.800.762.1142
Contact Customer Care Center at 1.800.762.1142
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