SonicWALL TZ 180 Getting Started Manual page 35

Extend Your Support Coverage.
SonicWALL Dynamic Support Services extend the support coverage on your
SonicWALL solution beyond the warranty period. Our 8x5
services include critical software and firmware updates, expert telephone and
Web-based support, Advance Exchange hardware replacement, and access to
electronic self-help tools — all for one low price.
• Take advantage of the latest features through software and firmware
updates and upgrades.
• Speak with a SonicWALL Technical Support Specialist or contact us via the
Web should you require assistance.
• If a replacement unit is required, SonicWALL will provide an Advance
Exchange replacement via next-day air shipment.
• SonicWALL security appliances also ship with a one-year hardware
warranty that can be extended up to three years!
To purchase a one-, two-, or three-year Dynamic Support contract, contact your
local SonicWALL reseller or call SonicWALL at +1 888.557.6642 or
+1 408.745.9600.
1. 8:00 am-5:00 pm local time is defined as follows: In North America: 8:00 am-5:00 pm
Mountain Standard Time (MST); In Latin America: 8:00 am-5:00 pm Local Standard
Time in the country where the product is deployed; In Europe, the Middle East and
Africa: 9:00 am-6:00 pm GMT +1; In Asia Pacific: 8:00 am-5:00 pm Local Standard
Time in the country where the product is deployed; In Japan: 5:00 pm-2:00 am UTC/
GMT. Support for SonicWALL security services is limited to the subscription and does
not include issues related to the operation of the appliance, firmware or software
updates/upgrades, or hardware replacement.
Page 34 Appendix C: Global Support Services
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and 24x7 support