HP RDX REMOVABLE DISK BACKUP SYSTEM DL380 Quickspecs page 8

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Available HP Care Available HP Care Available HP Care Available HP Care
Pack Services Pack Services Pack Services Pack Services
HP Care Pack Service HP Care Pack Service HP Care Pack Service HP Care Pack Service
Product Numbers Product Numbers Product Numbers Product Numbers
Extend your product warranty on the HP StorageWorks RDX Removable Disk Backup System with a cost-
saving support package.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services
for customers purchasing via direct and enterprise resellers are quoted using HP order configuration
tools. Additional information about HP Care Pack Service features and benefits is available at:
http://www.hp.com/hps/carepack/services/.
Key for HP Care Pack Service availability in the table below:
E E E E = Service available for customers purchasing direct and via enterprise resellers
C C C C = Service available for customers purchasing via commercial resellers
N/A N/A = Service not applicable N/A N/A
HP Care Pack Services HP Care Pack Services
HP Care Pack Services HP Care Pack Services
Deployment and Per Event Services Deployment and Per Event Services Deployment and Per Event Services Deployment and Per Event Services
HP Installation
HP Installation & Startup
HP Implementation
For more information about Deployment and Per Event Services for HP Storage, visit:
http://www.hp.com/hps/storage/.
HP Care Pack Services HP Care Pack Services HP Care Pack Services HP Care Pack Services
Availability Services Availability Services Availability Services Availability Services
HP Next Business Day Hardware Support
* Both Proactive 24 & Critical Service relate only to 'reactive elements'. 'Proactive elements' are available
on a time & materials basis. (SW is supported separately per package.)
To find HP Care Pack Services available via HP authorized commercial resellers, visit:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=elnl
Enterprise & Commercial Purchased Care Packs Enterprise & Commercial Purchased Care Packs Enterprise & Commercial Purchased Care Packs Enterprise & Commercial Purchased Care Packs
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
Product Description Product Description Product Description Product Description
DA - 13036
HP StorageWorks RDX Removable Disk Backup System HP StorageWorks RDX Removable Disk Backup System HP StorageWorks RDX Removable Disk Backup System HP StorageWorks RDX Removable Disk Backup System
EMEA — Version 5 — June 5, 2009
Service Available Service Available Service Available Service Available
N/A
N/A
N/A
1 yr 1 yr 1 yr 1 yr 3 yr 3 yr 3 yr 3 yr 4 yr 4 yr 4 yr 4 yr
N/A E/C N/A
Product Number Product Number Product Number Product Number
5 yr 5 yr 5 yr 5 yr
N/A
Support Band Support Band Support Band Support Band
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