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How the Green Away Program Works
When you have one or more items of equipment that you would like to dispose of,
contact your local Dell customer service department to request instructions. The returns
coordinator processes the request and advised you on the return of your material. Refer
to "Green Away Collection Sites" found later in this document for the telephone number
and collection point in your area.
Note:"Shells" (equipment from which integral components, such as
chips and power supplies, have been removed) are not accepted as part of this
free program. If a shell is discovered in your shipment, you will be asked to
either collect the system or pay for its disposal.
The equipment is transported to Dell's Green Away partner, where it is assessed and
disposed of as follows:
If judged resell able, the Dell label is removed and the equipment is tested,
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repaired, and resold.
If judged beyond repair, the equipment is dismantled, and usable pares are
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offered for sale.
Unable parts are dispose of as follows:
Metal cases are sold to metals recyclers.
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Printed circuit boards and cases are sent to refiners.
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Plastic parts are sent to plastic recyclers.
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Unusable packaging is sent to paper recycles.
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Monitors are sent to recycling companies to be disposed of as follows:
The tubes are washed and the luminescent powder is recovered, some
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elements are extracted for reuse, and the remainder is disposed of via
controlled incineration.
Glass is sorted and sent to the lead smelter or recycled for glass works.
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The planar mask and the iron are sent for reuse to metals recyclers.
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Items that are not reusable are mainly incinerated. However, if certain residues
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on the items are not allowed in hazardous waste incinerators, the Dell Green
Away partner transports the items to a secured (bundled) hazardous waste
landfill.
Spare Parts Policy
Dell commits to retaining stocks of spare parts (or reasonable alternatives) for a period of five
years from the termination of production of the Dell system component - for example, the base
system, the keyboard, or the monitor.
Use of chlorine-free paper (Europe Only)
As part of Dell's policy to reduce the impact on the environment of obsolete item disposal and in
compliance with guidelines in many geographical locations, all Dell documentation supplied with
Dell equipment is printed on paper (fresh fiber from sustainable resources or recycled waste
paper) bleached without the use of chlorine.
Green Away Collection Points
The table lists the country specific customer service telephone number along with the address for
the Green Away collection site. For Germany, the Green Away collection site telephone number is
listed rather than the customer service number.
NOTE: Locations marked with an asterisk (*) are facilities approved for battery
disposal. As Dell expands the network of Green Away centers, additional addresses will
be available across Europe. Contact your local Dell customer service department for
information about the availability of Green Away services in your location.
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