Troubleshooting; Technical Support - Kensington KeyStand Quick Start Manual

Troubleshooting

I can't connect the Keyboard to my iPad.
Try the following in sequence. You can stop when the problem is fixed.
1 Make sure you have installed and set up Bluetooth correctly on your iPad. Check the
documentation that came with your iPad for instructions.
2 Make sure that the Keyboard is within range of your iPad. Maximum Bluetooth range
is about 10 meters/33 feet.
3 If your iPad is connected to other Bluetooth devices, you may need to disconnect
some devices before you can connect to the Keyboard.
4 If you changed any Bluetooth settings on your iPad, try connecting the Keyboard to
your iPad again.
5 Make sure that both your iPad battery and the Keyboard battery are sufficiently
charged.
If this does not solve the problem, please contact Kensington Support at kensington.com.

Technical Support

Technical support is available to all registered users of Kensington products. Technical
Support contact information can be found on the back page of this manual.
Web Support
You may find the answer to your problem in the Frequently Asked Questions (FAQ) section
of the Support area on the Kensington Website: www.support.kensington.com.
Telephone Support
There is no charge for technical support except long-distance charges where applicable.
Please visit www.kensington.com for telephone support hours. In Europe, technical
support is available by telephone Monday to Friday 09:00 to 21:00 (Central European
time).
Please note the following when calling support:
• Call from a phone where you have access to your device.
• Be prepared to provide the following information:
– Name, address, and telephone number
– Name of the Kensington product
– Make and model of your computer
– System software and version
– Symptoms of the problem and what led to them
WARNING! IMPORTANT SAFETY INSTRUCTIONS
Failure to read and follow these safety instructions could result in fire, explosion, electrical
shock or other hazard, causing serious and/or fatal injury and/or property damage.
• Do not modify, disassemble, open, drop, crush, puncture, or shred the KeyStand.
• The KeyStand contains a lithium-polymer battery, which is flammable. Keep away from open
flame.
• To prevent short circuit or other potential hazards, prevent metal objects such as coins or keys
from coming into contact with the KeyStand, and do not insert foreign objects into the KeyStand
or its ports.
• Keep your KeyStand dry, and do not use with wet hands. Moisture in or on the KeyStand may lead
to electrical shock. If exposed to moisture during use, unplug the KeyStand immediately. If your
6
KeyStand gets wet, have a qualified technician evaluate the product's safety before resuming use.
• Your KeyStand may become warm during operation. This is normal. However, to prevent
overheating, keep area around KeyStand ventilated and do not place anything on or around
KeyStand during operation. Do not operate your KeyStand near a heat source, heat vent, or in
direct sunlight. Your KeyStand should be used in temperatures between 50–80°F (10–27°C).
• If the KeyStand begins to swell or expand, emits a strong odor, or becomes hot to the touch,
discontinue use of the KeyStand, and have the product examined by a qualified electronic
technician.
• Inspect your KeyStand and cables for damage before use. Have any damaged part repaired or
replaced before use.
• Your KeyStand is not user serviceable. Do not attempt to open, modify, or repair.
• If the battery inside the KeyStand leaks for any reason, discontinue use, and do not allow the
KeyStand's contents to contact your skin or eyes. In the event of accidental contact wash the
affected area with large amounts of water and seek medical attention immediately.
• Your KeyStand is not a toy. Keep them away from children. Insure that all persons who use this
product read and follow these warnings and instructions.
• Do not leave the KeyStand on prolonged charge when not in use.
Enhancing Performance by Proper Care and Storage of your KeyStand
• Do not store your KeyStand either fully charged or discharged. It is best to store your KeyStand
with at least 30 % charge remaining. To check the charge level of your KeyStand press the battery
indicator button.
• Avoid frequent full discharges because this puts additional strain on the battery in the KeyStand.
Charge your KeyStand between uses even if it is not fully discharged. The lithium-polymer battery
used in this product has no "memory effect." Therefore, several partial discharges with frequent
recharges are better than one full discharge, and will help prolong the life of your KeyStand. Short
battery life in laptops is mainly caused by heat, rather than charge/discharge patterns.
• Do not store your KeyStand at elevated temperatures (such as in your car) or in high humidity.
Disposing of your KeyStand
• Do not incinerate or dispose of your KeyStand in a fire or microwave.
• Do not dispose of your KeyStand as ordinary refuse, as it contains a lithium-polymer battery.
Consult your local municipal or civil authority for instructions on correctly disposing of a
lithium-polymer battery.
• In the USA and Canada: This mark indicates your KeyStand can be recycled by the
Rechargeable Battery Recovery Corporation ("RBRC"). When you are ready to dispose of the
KeyStand, please contact the RBRC at 1-800-8-BATTERY or www.rbrc.org.
FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE STATEMENT
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses. and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
• R eorient or relocate the receiving antenna.
• I ncrease the separation between the equipment and receiver.
• C onnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• C onsult the dealer or an experienced radio/TV technician for help.
MODIFICATIONS: Modifications not expressly approved by Kensington may void the user's authority to operate the
device under FCC regulations and must not be made.
SHIELDED CABLES: In order to meet FCC requirements, all connections to equipment using a Kensington input device
should be made using only the shielded cables.
FCC DECLARATION OF CONFORMITY COMPLIANCE STATEMENT
This product complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) This device must accept any interference received, including
7