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Getting Started
PCX-720 Troubleshooting Guide
PCX-720 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of PCX-720 customer problems. It is important to follow
these steps carefully, to ensure that the problem is diagnosed
correctly, and therefore the appropriate repair action is taken.
1. Reset the chair by unplugging it, then plugging it back in.
2. Push the PRO button and observe whether the blue LED lights. If
it does not, the chair is not receiving power. See
3.
3. Choose from the following:
To Troubleshoot This
Issue
My chair will not
recline/incline.
My footrest will not
raise when I'm in
ZeroG mode.
Do the following:
Replace the backrest actuator.
If that does not solve the problem, do one of
the following:
• For serial numbers CWC24130001 -
CWC24130078, replace both the control
panel and the main control module w/power
cord.
• For all other serial numbers, replace the
control panel.
When in ZeroG mode, you cannot raise the
footrest, as ZeroG is a specific, neutral-posture
position. This is normal.
If you incline the chair slightly out of ZeroG
mode, you can then further raise the footrest.
"Power" on page
1
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