Pixels Policy - Olevia 540 User Manual

Pixels Policy

Syntax-Brillian's D.O.A. Policy for LCD HDTV for
Defective Pixels on LCD Panels
(Applicable to the LCD HDTV sold within USA & Canada only)
TM
Syntax-Brillian LCD HDTVs are evaluated at a distance of approximately 50
centimeters (approximately 20 inches) between the LCD panel and the eyes of
the user at a 90 degrees viewing angle. All LCD panels have been tested to
ensure they comply with our factory standards. Our evaluation is based on the
number of defective pixels and the distance between any two defective pixels.
Bright dots are dots that appear bright and unchanged in size when a LCD HDTV
screen displays under a black pattern; dark dots are dots that appear dark and
unchanged in size when a LCD HDTV screen is displayed under pure red, green,
or blue patterns ("defective pixels"). Adjacent dots are dots located directly
next to each other.
Customers are required to check their LCD panel immediately after purchase.
To identify defective pixels, the LCD panel should be examined under normal
operating conditions as mentioned above, preferably in its native display
resolution, and with a 90 degrees viewing angle.
A LCD HDTV will be considered dead on arrival (D.O.A.) with regards to defective
pixels on the LCD panel when any one of the following criteria is met:
A total of 7 defective pixels including both bright dots and dark dots are
present (the typical 30" LCD Television screen has 16.7 million pixels), or
2 or more pairs of adjacent bright dots are present, or
3 adjacent bright dots are present, or
3 adjacent dark dots are present.
In view of customers' concerns about dead pixels, Syntax-Brillian would like to
address that defective pixels are not ultimately avoidable with the current LCD
industry standard panel manufacturing processes. We always strive to improve
our technology and minimize the chance of occurrence of defective pixels by
applying strict screening processes in our factory production processes.
TM
However, Syntax-Brillian cannot guarantee that a return unit to our customers
will be 100% free of defective pixels.
For questions, please call our toll free service number in the USA at 888-Syntax-Brillian-8.
"At Syntax-Brillian Groups, a satisfied customer is our
most important focus."
TM
TM
77