Hotpoint After Sales Service - Hotpoint DWF30 User And Installation Instructions Manual

FP105-01 DWF35/34/33/30 12/02/2002 10:23 am Page 25

Hotpoint After Sales Service...

Satisfaction Guaranteed or Your Money Back
Hotpoint gives you a unique 'Satisfaction Guaranteed' promise – valid for ninety days after you
have purchased your Hotpoint product. If there is a technical problem with your Hotpoint appli-
ance, call Hotpoint Service. If necessary we will arrange for an engineer to call. If the technical
problem is not resolved under this Guarantee, Hotpoint will replace your appliance or, if you pre-
fer, give you your money back.
Hotpoint appliances carry for the first 12 months a fully inclusive parts and labour
guarantee plus FREE replacement parts for the first five years provided that they are fitted
by our own Service Engineer. When the 12 months parts and labour guarantee expires we
offer two after sale service options:
Repair Service
UK: 08709 066 066 or Republic of Ireland: 1850 302 200
Call our National Service Line and benefit from our additional 4 years FREE parts. Although
the engineers time and labour is chargeable, all repairs carry a fully inclusive parts and
labour guarantee for 12 months from the date of the repair.
Note: Chargeable service is offered on the basis of payment on completion to our Service
Engineer, who will issue a receipt.
Extended Warranties
To join: UK 08709 088 088 or Republic of Ireland: 1850 502 200
Whether you have just one or a number of Hotpoint appliances in your kitchen, Hotpoint
offer two Service Cover Plans to give you complete peace of mind. They enable you to
extend your first 12 months labour guarantee by either 1 or 4 years, so that you can have
FREE repairs during the membership period.
Service Cover FREE service repairs during the period of cover. At an additional cost
Service Cover with Maintenance includes an Annual Electrical and Safety check along with
replacement of any parts necessary.
Kitchen Cover An annual payment covers repairs for all your Hotpoint appliances which
are less than ten years old. Additional Hotpoint appliances purchased after you have joined
Hotpoint Kitchen Cover are automatically included during the annual period
of cover without further charge.
Easy Payment Methods
We offer a number of payment methods; cheque, credit card or you can spread the cost and
pay by direct debit. For further details telephone: 08709 088 088
Appliance Registration
To benefit from the above options, complete and return the Appliance Registration
Form/Questionnaire supplied with this appliance. Full details and costs of our service
options together with an application form, will then be sent to you at the end of the 12
month guarantee period.
Hotpoint Genuine Parts & Accessories
A wide range of parts and accessories are available from Hotpoint Genuine Parts &
Accessories Mail Order Hotline UK: 08709 077 077 or Republic Of Ireland: 01 842 6836
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