Appendices; Troubleshooting And Faqs; Troubleshooting - Asus Essence STX II User Manual

Appendices

Troubleshooting and FAQs

Troubleshooting

I cannot install the audio card driver on my computer.
• Ensure that you have properly plugged the audio card in the PCI Express slot on your
motherboard.
• Check that the Windows hardware device manager has discovered a multimedia audio device.
If no device is found, please try scanning for new hardware.
• Try rebooting your computer.
• Remove the card, plug it into another PCI Express slot, and try again.
I cannot find the Essence STX II Audio Center.
• Ensure that you have installed the driver
• Locate the Essence STX II Audio Center icon
to launch the Essence STX II Audio Center utility.
If the icon is not shown on the taskbar, click Start > All Programs > ASUS Essence STX II
•
Audio > Essence STX II Audio Center to launch the Essence STX II Audio Center.
• Try installing the driver package again.
I cannot hear any sound from my analog speakers.
• Ensure that the power cable of your power supply unit is properly connected to the power
connector of the audio card.
• Ensure that you have connected the speakers properly and that the speakers are turned on.
• Ensure that the device master volume or the software player is not on mute mode on the
Essence STX II Audio Center.
• Check if you are using a Dolby Digital Live encoder through the S/PDIF output. If this is the
case, the analog output is muted to get rid of any interference between your digital speaker
system and analog speakers or headphones.
• Try rebooting your computer.
I cannot hear any sound from the S/PDIF output.
• Ensure that you have enabled S/PDIF output in the Essence STX II Audio Center.
• Ensure that you have connected the correct S/PDIF output jack on the card to the decoder's
(AV receiver) S/PDIF input jack.
• You may need to select the correct input and mode of your decoder or AV receiver. For Dolby
Digital output, double-check that the AV receiver is in that decoding mode.
• If you are using 19KHz PCM output, ensure your decoder can support 19KHz decoding. Try
changing it to 44.1K or 48KHz first.
ASUS Essence STX II
on the taskbar, then double-click the icon
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