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Essence We.R User Manual

Home&family management solution
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Home&Family Management Solution

User Manual

Version 2.5
October 2012
Essence Group
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Summary of Contents for Essence We.R

  • Page 1: User Manual

    Home&Family Management Solution User Manual Version 2.5 October 2012 Essence Group Part of the...
  • Page 2 © 2011 Essence We.R, Home&Family Management Solution International Ltd. All rights reserved. This document is the protected intellectual property of the Essence We.R, Home&Family Management Solution International Ltd. Any copying, reprinting, reuse, reproduction adaptation distribution or translation without the prior written permission of Essence We.R, Home&Family Management Solution Ltd is...

  • Page 3: Table Of Contents

    Control Panel Hardware Setup ............. 7 We.R System Registration and Remote Access ........8 Registration – Web Only ................8 Acquire a We.R Mobile Application - Web .......... 12 Mobile Smartphone ................... 12 3.1.1 Access the We.R System Remotely ..........12 Manage the We.R System ..............
  • Page 4 Icons ..................50 D.7.2 Web application browser visibility ........... 51 Appendix E Port Checking ..............52 Appendix F Enable the Telnet Program in Windows 7 ......54 Appendix G Owner Recorded Information .......... 55 For More Information ..................55 We.R System...

  • Page 5: Welcome

    Welcome Welcome This manual is designed to assist you in installing and using your We.R® system, Essence, Home&Family Management Solution. After reading this user-friendly manual, you will be able to use a web browser, mobile phone or key fob to monitor and secure your premises with state-of-the art motion detection, image capture and window/door sensors.
  • Page 6 Square Battery Pack (M8000BAT) Additional devices may be purchased from your local distributor as needed. Prerequisites Before starting the We.R system installation and setup, have the following readily available.  PC with web access and an up-to-date browser (Microsoft® Internet Explorer™...

  • Page 7: Control Panel Hardware Setup

    To setup and activate the Control Panel, do the following: 1. Open the back cover of the Control Panel and find the barcode. The serial number of your We.R system is the last 8- alpha-numeric characters in the ‎ barcode. Record the serial number in A ppendix G.

  • Page 8: We.r System Registration And Remote Access

    For subsequent sessions (accessing the We.R system management software) just enter your login information (email address and password) and click Login. 1. From a web browser go to the We.R web application (as specified by your service provider): The Welcome screen is displayed, see Figure 3.
  • Page 9 We.R System Registration and Remote Access Figure 4: We.R Welcome Screen with Roll down Menu 4. Click on the relevant roll down menu as follows:  (Required) Click Go to first time registration page. The Serial Number Registration screen is displayed, see Figure 5.
  • Page 10 Name: The name that will identify you on the screen. Mobile #: (including country and area codes) where system notifications are sent. User code: The We.R application installed on a Smartphone requires a four number user code. If the Control Panel LED continuously flashes green or orange, it ...
  • Page 11 We.R System Registration and Remote Access Figure 8: APN Information Type and Not Selected APN User: A read-only field where the content is determined by the Operator selection. APN Password: A read-only field where the content is determined by the Operator selection.

  • Page 12: Acquire A We.r Mobile Application - Web

    Mobile Smartphone To manage your system remotely via a Smartphone, do the following:  For an iPhone, go to the apple store and download the We.R application.  For an Android Smartphone, go to Android Market and download the We.R application.

  • Page 13: Manage The We.r System

    Viewing System User Information - Web 1. Log in to the We.R system. 2. From the Menu bar in the We.R screen, click Users. The Users screen is displayed. See Figure 10. Note: Only a user of type Master may add or Remove other users from the system.

  • Page 14: Removing A User From The System - Web

    Mobile # (for mobile phone usage): Where system notifications are sent. The user’s mobile phone number must include country code and number- digits only. User code: A unique 4-digit number required to enter the We.R Mobile application. Password: Required information for subsequent session logins. The password is used in conjunction with the email address and must have a minimum of 6 characters.

  • Page 15: Viewing Information About Devices In The System

    Manage the We.R System 4.2.1 Viewing Information about Devices in the System 1. Log in to the We.R system. 2. From the Menu bar in the We.R screen, click Devices. The Device screen is displayed, see Figure 11. Figure 11: Device Screen 4.2.2 Adding a New Device Before adding a device to your system, have batteries for the device on hand.

  • Page 16: Wizard Dialogs For Adding A Device

    4.2.3.1 Wizard Dialogs for Adding a Device The We.R wizard for adding devices to your system consists of the following dialogs. Follow the instructions and click Finish in the last dialog to complete the process. This section compares the monitoring device dialogs with the Key Fob device dialogs;...
  • Page 17 The following list describes the various options.  Arming scenarios: Use this feature to customize the We.R system to your unique needs. Associate the device to a partial arm scenario (day arm or night arm) by selecting the relevant checkbox. After an arming scenario has been determined, the device will be armed every time this scenario is selected.

  • Page 18: Removing An Existing Device

    Manage the We.R System Detection behavior when armed:  Always trigger alarm: Alarm will be triggered immediately after  detection. Allow delayed entry: Alarm will be triggered after a predefined number  of seconds in case of detection. This is generally referred to as a grace period.

  • Page 19: Key Fobs Functionality

    A device status is presented in the Dashboard screen and on the Device screen. Key Fobs Functionality Buttons and Indicators The Key Fob is a personal remote control device that allows you easy access to basic We.R system features. Figure 16: Key Fob Face Table 1: Key Fob Buttons and LEDs Description...

  • Page 20: Manage Histories - Web

    Manage Histories - Web Viewing Device Histories - Web 5.2.1 1. Log in to the We.R system. 2. From the Menu bar in the We.R screen, click History. The History screen is displayed, see Figure 17. We.R System...

  • Page 21: Manage Histories - Mobile

    Manage Histories – Mobile Viewing Device Histories - Mobile 5.3.1 On the Main Status screen of the We.R Mobile application, click History. The device histories appear in a scrollable list. Figure 18: History Screen on the Mobile Select a camera device and click Play to view the image that caused the event.

  • Page 22: Management Through The Dashboard - Web

    To return to an unfiltered list, click History again. Management through the Dashboard - Web The Dashboard screen provides a central location for key elements of your We.R system. The Dashboard is organizes so that system information is easily accessible. When accessing your system, this most likely will be your primary screen.

  • Page 23: The Alarm Management (Web/Mobile)

    The Alarm Management (Web/Mobile) The Alarm Management (Web/Mobile) The following subsections provide a side-by-side comparison of the We.R system Alarm Management bar (web application) and the Main Status screen (Mobile application). These displays show a text and graphic representation of the current status of your system, and include command buttons that allow you to change the status.

  • Page 24: Handling An Alarm

    (IPD). After an alarm is triggered, you will receive an Alarm notification on your web application (if you are logged in) and on your mobile phone through the We.R Mobile application. Upon receipt of an Alarm notification, you have the following options: Watch Video: View images from the IPDs installed on the premises ...

  • Page 25: Look-In Video - Mobile

    Figure 23: Look-in Video Viewer Look-in Video - Mobile On the main screen of the We.R Mobile application, click Video. The Take Video screen appears. Select the IPD device you would like to watch and click >. A 45- second clip of the current view from the camera will run on your screen.

  • Page 26: Mounting/Dismounting A Motion Detector (Pir)

    PIR and IPD Operational Modes The We.R system has 2 operation modes for PIR and IPD devices:  Walk Test Mode: A test mode which occurs after the device powers up (insert a new battery) or after adding a new device (learning process).

  • Page 27: To Mount The Sensors

    Mounting/Dismounting an Indoor Siren 1. Peel off the mounting tape’s protective covering and Mount the Indoor Siren on a wall in a suitable location that will allow the alarm to be heard and act as a deterrent to potential intruders. We.R System...
  • Page 28 Hardware Mounting 2. To detach the device from the wall (in case of battery replacement or any other maintenance activity) press the white lock at the bottom of the device and slide the device upwards simultaneously. We.R System...

  • Page 29: Appendix A Power Up Devices (Peripherals)

    Figure 26 and Figure 27. 2. Insert 3 AA batteries. For the next 10 minutes, the red light in the Motion Detector may glow periodically as the device conducts a series of tests. 3. Replace the mounting base. We.R System...
  • Page 30 2. Insert 4 AA batteries. The siren provides an audio indication that it is operational. 3. Replace the battery cover on the Indoor Siren. Figure 28: Indoor Siren Diagram – Battery Cover and Compartment A.4 Window / Door Sensors 1. Gently open the Magnetic Detector battery cover, using a coin. We.R System...
  • Page 31 4. All LEDs flash twice to indicate that the battery has been successful installed and the Key Fob is recognized by the system. We.R System...

  • Page 32: Appendix B Troubleshooting

    1 meter away from the Control Panel. If that does not help, restart the system as follows: a. Log out of the We.R application running on a web browser and/or mobile handset. b. Unplug the Control Panel from the electrical socket.

  • Page 33: Appendix C Technical Specifications

    Magnet = H-18mm/ L-52mm/ W-24mm Detector = 25 grams + 15 grams (battery) Magnet = 25 grams Power Control Panel 100-240VAC Wall charger + battery backup Prolonged operation time without an external power source 1,400mAH Li-polymer rechargeable battery We.R System...
  • Page 34 VGA (640 x 480) pixel color CMOS camera Shooting Angle: 67° Shooting Range: up to 10m Environment Control Panel Operating Ambient Temperature range -5°C - 50°C Storage Ambient Temperature range -20°C - 60°C Humidity: Up to 95% non- condensing We.R System...
  • Page 35 -20°C - 60°C Operating Ambient Temperature range: with alkaline batteries: 0°C - 50°C with lithium battery: -5°C - 60°C Humidity: Up to 95% non- condensing Key Fob Operating Ambient Temperature range: -5° - 55° Celsius We.R System...
  • Page 36 Up to 500m RF range (open air) ECOP bi-directional radio protocol (on board) Modulation and Frequency: DSSS, 2.4GHz RFID band: ISO 14443A/MiFare, 106kbps, 13.56MHz Reader to Tag: 100% ASK. Indoor Siren Up to 500m RF range (open air) ECOP bi-directional radio protocol We.R System...
  • Page 37 ECOP bi-directional radio protocol (on board) Modulation and Frequency: DSSS, 2.4GHz RFID band: ISO 14443A/MiFare, 106kbps, 13.56MHz Reader to Tag: 100% ASK. Indoor Siren Tamper Alarm – when the unit is tilted Data Security: AES encryption Unique electronic serial number We.R System...
  • Page 38 Indoor Photo Detector 4G DragonFlyEyeTM technology Tamper Alarm – when the unit is tilted Unique electronic serial number Data Security: 128bit AES encryption Pet immune lens Temperature compensation for the Supports automatic over-the-air software upgrade programming and configuration We.R System...

  • Page 39: Appendix D Frequent Asked Questions

    Hardware Mounting Appendix D Frequent Asked Questions This Appendix draws on the experience of We.R system experts. The information is presented in the form of tables. The Symptoms & Solutions in this document are broken down by device type. Note: In case an issue was not resolved by following the resolution instructions, contact customer support.
  • Page 40 1. Verify that the Control Panel is connected to the home (communication lost) network switch/router via the network cable. Use the network cable provided in the We.R kit only 2. Perform a verification test to ensure that your internet service is working properly. Connect your computer/laptop to the router/modem via the provided Ethernet cable.
  • Page 41 Sample Counter for Adding Device 2. Icons on the web application display a low battery state for each device as required. Replace the batteries as needed (Alkaline batteries only) We.R System...

  • Page 42: Magnet Detector (Mgl)

    "-" polarity observed 2. Check for any damage to the device that may have occurred during handling (i.e. dropping the device) 3. Verify that the alignment dots on both parts of the detector are aligned to each other during mounting We.R System...
  • Page 43 Separate the two parts of the detector and then putting detector(i.e. the door them back together. (i.e. open and close a door or or window is closed window) Magnet Device Diagram We.R System...

  • Page 44: Indoor Photo Detector (Ipd) / Motion Detector (Pir)

    Verify that the device is installed upside up though the camera is still functional Device Orientation After replacing the The PIR is in test mode. The mode lasts 10 minutes batteries, the red light before the device becomes operational in the PIR glows periodically We.R System...

  • Page 45: Siren (Isn)

    Reestablish a connection as needed 3. The batteries (Alkaline batteries only) are inserted incorrectly with the "+" and "-" polarity observed 4. Check for any damage to the device that may have occurred during handling (i.e. dropping the device) We.R System...

  • Page 46: Key Fob

    RF interference 1. The Key Fob may not have been added/learned by the When pressing the We.R system. Refer to the We.R user manual for Status button, the LED information about adding a Key Fob to the system...

  • Page 47: Web / Smartphone Application

    The web application is supported by: IE 6 or higher, Firefox 3 or higher, Google Chrome all 3. Verify that you have entered the correct web address. The address is provided by your We.R agent Receiving "invalid 1. Verify that the status LED on the Control Panel is green.
  • Page 48 Symptom battery in the Control Panel again and re-connect the power adaptor 3. Logout from the We.R web application and log in again Low Battery icon 1. Check that the battery of the device (where the icon appears on the We.R...

  • Page 49: Smartphone Application (Iphone / Android)

    Symptom Symptom All Log in 1. Contact your We.R agent and verify that you have entered the attempts fail correct email address, password, user code and DNS 2. Log in from the web application to verify that the service is running 3.

  • Page 50: Best Practice

    3. Verify that you are using the correct History filter Best Practice D.7.1 Icons The first step to resolving an issue with a We.R device is to determine if the issue is the result of one of the following states:  Low Battery ...

  • Page 51: Web Application Browser Visibility

    D.7.2 Web application browser visibility When viewing the We.R web application, the browser resolution should be 100 percent. Anything higher (i.e. 120%) will result in a loss of data visibility. The right side of the page will not be visible and there is no horizontal scrollbar to access it.

  • Page 52: Appendix E Port Checking

    Port Checking  To check the availability of port 43001, follow these steps: 1. Click Start > Run, and type cmd in the text field. 2. Click Enter. The Window terminal screen is displayed. 3. Type: “telnet wersys.com 43001” We.R System...
  • Page 53 43001 is blocked and needs to be opened on the router. To unblock a port, refer to your home router configuration documentation. Note: If you are using Windows 7, make sure the Telnet program is ‎ enabled, see A ppendix F Enable the Telnet Program in Windows 7, on page We.R System...

  • Page 54: Appendix F Enable The Telnet Program In Windows 7

    Windows Features Dialog is displayed. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. Select the check box next to the Telnet Client feature. 3. Click OK. The program is enabled. We.R System...

  • Page 55: Appendix G Owner Recorded Information

    Owner Email: Password: User Code (for mobile phone usage): Mobile Phone Number (including country and area codes): For More Information If you should encounter any problems or have any questions, please contact Essence Home and Family support at: www.essence-grp.com/pages/WeR/Home We.R System...

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