Axis M3007–P User Manual page 53

AXIS M3007–P
Troubleshooting
No multicast H.264
displayed in the client
Installation of additional
ActiveX component
restricted or prohibited
Poor rendering of H.264
images
Color saturation is different
in H.264 and Motion JPEG
Lower frame rate than
expected
Video and image problems, general
Image unsatisfactory
Disturbed focus
Motion Detection triggers unexpectedly
Changes in luminance
Storage and disk management problems
Video cannot be recorded
SD card cannot be mounted
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Configure the Axis product to use a Java applet for updating video images in your browser. Go to
Setup > Live View Config and select Java applet under Default viewer.
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer's website.
Modify the settings for your graphics adapter. Refer to the adapter's documentation for more
information.
See Performance Considerations, on page 56.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See Technical Specifications, on page 54.
Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings.
Set the focus manually by turning the focus ring.
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
Check that the SD card is not write protected (that is, read only).
Reformat the SD card and then click Mount.
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