Troubleshooting; Checking The Firmware; Upgrading The Firmware; Symptoms, Possible Causes And Remedial Actions - Axis M3007–P User Manual

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AXIS M3007–P

Troubleshooting

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem

should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The

current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available.

Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website

at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the

new firmware) although this is not guaranteed by Axis Communications AB.

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

using ARP/Ping, on page 43.

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