Mackie Control Universal/Control Extender Quick Start Manual page 7

A. LOUD Technologies Inc. warrants all materials,
workmanship and proper operation of this product
for a period of two years from the original date of
purchase. If any defects are found in the materials or
workmanship or if the product fails to function
properly during the applicable warranty period,
LOUD Technologies, at its option, will repair or
replace the product. This warranty applies only to
equipment sold and delivered within the U.S. by
LOUD Technologies Inc. or its authorized dealers.
B. Failure to register online or return the product
registration card will not void the two-year warranty.
C. Service and repairs of Mackie products are to be
performed only at an Authorized Mackie Service
Center (see D below). Unauthorized service, repairs, or
modifications will void this warranty.
D. To obtain factory-authorized service:
1. Call LOUD Technologies at 800/258-6883,
7 AM to 5 PM Monday through Friday (Pacific
Time) to get a Return Authorization (RA). Products
returned without an RA number will be refused.
2. Pack the product in its original shipping
carton. If you do not have the carton, just ask for
one when you get your RA number, and we'll
send a shipping carton out promptly. Also include
a note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price
and date showing, and your return street address
(no P.O. boxes or route numbers, please!). If we
cannot duplicate the problem at the Authorized
Mackie Service Center or establish the starting
date of your Limited Warranty, we may, at our
option, charge for service time.
3. Ship the product to the Authorized Mackie
Service Center recommended by Tech Support
in its original shipping carton, freight prepaid.
If returning it to the factory, ship it to:
MACKIE SERVICE DEPARTMENT
16220 Wood-Red Rd. NE
Woodinville, WA, 98072, USA
IMPORTANT: Make sure that the RA number is
plainly written on the shipping carton.
E. LOUD Technologies and Authorized Mackie
Service Centers reserve the right to inspect any
products which may be the subject of any warranty
claims before repair or replacement is carried out.
LOUD Technologies and Authorized Mackie Service
Centers may, at their option, require proof of the
original date of purchase in the form of a dated copy
of the original dealer's invoice or sales receipt. Final
determination of warranty coverage lies solely with
LOUD Technologies or its Authorized Service Centers.
Please keep your sales receipt in a safe place.
F. Any Mackie product returned to LOUD Technologies
and deemed eligible for repair or replacement under the
terms of this warranty will be repaired or replaced
within thirty days of receipt by LOUD Technologies.
LOUD Technologies may use refurbished parts for
repair or replacement of any product. Products returned
to LOUD Technologies that do not meet the terms of
this Warranty will be repaired and returned C.O.D. with
billing for labor, materials, return freight and insurance.
Products repaired under warranty at the factory will be
returned freight prepaid by LOUD Technologies to any
location within the boundaries of the USA.
G. LOUD Technologies warrants all repairs performed
for 90 days or for the remainder of the original
warranty period. LOUD Technologies assumes no
responsibility for the quality or timeliness of repairs
performed by Authorized Mackie Service Centers.
H. This warranty is extended to the original purchaser
and to anyone who may subsequently purchase this
product within the applicable warranty period.
I. This is your sole warranty. LOUD Technologies
does not authorize any third party, including any
dealer or sales representative, to assume any
liability on behalf of LOUD Technologies or to make
any warranty for LOUD Technologies Inc.
J. THE WARRANTY GIVEN ON THIS PAGE IS THE
SOLE WARRANTY GIVEN BY LOUD TECHNOLOGIES
INC. AND IS IN LIEU OF ALL OTHER WARRANTIES
EXPRESS AND IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE
STRICTLY LIMITED IN DURATION TO TWO YEARS
FROM THE DATE OF ORIGINAL PURCHASE
FROM AN AUTHORIZED MACKIE DEALER. UPON
EXPIRATION OF THE APPLICABLE WARRANTY
PERIOD, LOUD TECHNOLOGIES INC. SHALL
HAVE NO FURTHER WARRANTY OBLIGATION OF
ANY KIND. LOUD TECHNOLOGIES INC. SHALL
NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES THAT
MAY RESULT FROM ANY DEFECT IN THE
MACKIE PRODUCT OR ANY WARRANTY CLAIM.
Some states do not allow exclusion or limitation of
incidental, special, or consequential damages or a
limitation on how long warranties last, so some of
the above limitations and exclusions may not apply
to you. This warranty provides specific legal rights
and you may have other rights which vary from state
to state.
Notice: All software products are covered solely by
the warranty contained in the terms and conditions
of the Mackie Designs Software License.