Upgrading The Software; Service; Repair - Mackie Control Universal/Control Extender Quick Start Manual

From time to time, software updates for the
Mackie Control Universal may become available to
download from our website. Register your product to
be notified when updates are available, or check our
website at www.mackie.com. You can register online
at www.mackie.com (click on Product Registration).
To install a software update:
1. Download the software update from our
website at www.mackie.com. This is delivered
in the form of a MIDI file.
2. Make sure your Mackie Control Universal is
plugged into the computer via MIDI and
communicating with your preferred audio
software application (DAW).
3. Disable the Mackie Control as a MIDI
controller device in the control surface setup
section of your audio software application.
4. Disable MTC, MMC, MIDI Clock, MIDI
Metronome, or any other MIDI signals being
sent by your DAW.
5. Import the MIDI file you just downloaded
from the Mackie web site into your audio
software application, and make sure the
Mackie Control is the target MIDI device on
channel one.
6. Turn off the power on the Mackie Control.
7. Hold down the REC RDY buttons on channels
1 and 2 and the SELECT button on channel 1
as you turn the power on. This will put the
Mackie Control into the Boot Loader Mode.
8. Once in the Boot Loader Mode, simply play
back the MIDI file in its entirety from your
audio software application. While the MIDI
file is playing, you should see a series of dots
parade across the display. If you do not see
the dancing dots, restart at step 1.
9. Once the MIDI file has played through to the
end (you'll know when), hit STOP in your
audio software application. The controller will
restart automatically.
10. Select the desired mode of operation (Mackie
Control, Logic Control, or HUI), as described
in the "Changing Modes" section on page 3.
11. Re-enable the controllers and MIDI options
that you disabled in steps 3 and 4.
12. Apply the appropriate overlay to the master
section and you're done.
Contact our Technical Support staff at 1-800-258-6883, Monday to Friday, from
7 AM to 5 PM PST. After hours, visit www.mackie.com and look under Support,
or email us at techmail@mackie.com.
If you think your Mackie Control Universal or
Mackie Control Extender has a problem, please do
everything you can to confirm it before calling for
service. If the problem is related to setting up and using
Mackie Control with your DAW software, contact your
software manufacturer's technical support.
If you are absolutely, positively sure it is a
hardware related problem, then go to the repair
section next for further instructions.
Service for Mackie Control Universal and Mackie
Control Extender units purchased in the USA is
available only from one of our authorized domestic
service stations. It is also available at the factory,
located in sunny Woodinville, Washington. (Service
for Mackie products living outside the United States
can be obtained through local dealers or
distributors.) If your Mackie Control needs service,
and it lives in the United States, follow these
instructions:
1. Call Tech Support at 1-800-258-6883, 7 AM to
5 PM PST, to explain the problem and request
an RA (Return Authorization) number. Have
your Mackie Control's serial number ready.
You must have an RA number before you can
obtain service at the factory or an authorized
service center.
2. Keep this quick-start guide. We don't need it
to repair the controller.
3. Pack the controller in its original package,
including endcaps and box. This is very
important. When you call for the RA number,
please let Tech Support know if you need new
packaging. Mackie is not responsible for any
damage that occurs due to non-factory
packaging.
4. Include a legible note stating your name,
shipping address (no P.O. boxes), daytime
phone number, RA number, and a detailed
description of the problem, including how we
can duplicate it.