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5. Maintenance and Servicing
5.1. Maintenance
Do not drop the hand controller which will damage or affect the GOTO tracking accuracy
permanently. Do not connect other accessories to the hand controller. Only use iOptron
supplied coiled cables and USB cables. Use a wet cloth to clean the hand controller. Do not use
solvent.
5.2. Error Messages
The following suggestions may be helpful for the operation of the 8401 hand controller.
More information can be found in our online FAQ section
"support").
1. Error Message "Warning! DEC. (or R.A.) driver motor over current. Please check
balance."
(1) Check if the mount or OTA is blocked by any obstructions.
(2) Try to operate the mount without an OTA.
(3) Check the power supply. This is a common reason for this message and
unexpected slew behavior or movement. which include:
•
Batteries: Are the batteries fresh? How long have they been used? (frequent
slewing and GOTO will deplete battery power very quickly)
•
AC or DC adapter: Check the plugs to the mount and to the power outlet.
•
Extension cord: Make sure the cord is in good condition. Power drop along the
extension cord has been known to cause this error message. Also check all the
plugs and connections.
(4) Check the hand controller cord. Unplug it and re-plug into the other HBX port.
2. Error Message "Warning! Can not communicate with DEC motor controller."
(1) Check the hand controller cord. Unplug it and re-plug into another HBX port.
(2) Check the power supply, which include:
•
Using the battery? Is the battery fresh? How long it has been used? (frequent
slew and GOTO will deplete battery power very quickly)
•
Using AC or DC adapter? Check the plugs to the mount and to the power outlet.
•
Using extension cord? Make sure the cord is in good condition. Power drop along
the extension cord was known to cause the problem. Also check all the plugs and
connections.
5.3. iOptron Customer Service
If you have a question concerning your MiniTower contact the iOptron Customer Service
Department. Customer Service hours are 9:00 AM to 5:00 PM, Eastern Time, Monday through
Friday. In the unlikely event that the MiniTower requires factory servicing or repairs, write or call
the iOptron Customer Service Department first to receive an RMA# before returning the
telescope to the factory. Please provide details as to the nature of the problem as well as your
(www.iOptron.com
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