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MultiModem MTCBA-C User Manual

Cdma external wireless modem (data/fax/voice)
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MultiModem
CDMA
TM
External Wireless Modem
(Data/Fax/Voice)
MTCBA-C
User Guide

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Summary of Contents for MultiModem MTCBA-C

  • Page 1: Multimodem Cdma

    MultiModem CDMA External Wireless Modem (Data/Fax/Voice) MTCBA-C User Guide...
  • Page 2 User Guide for MultiModem CDMA External Data/Fax/Voice Wireless Modem MTCBA-C P/N 82001130, Revision A Copyright © 2003 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.

  • Page 3: Table Of Contents

    Contents RODUCT ESCRIPTION Package Contents Interfaces Parts to be Supplied by End User Antennas Accessory Kit AT Command Info Phone Number for the Wireless Modem Network Access Features PPLICATION VERVIEW Application Types Benefits/Features in Applications Functions – CDMA Modes PECIFICATIONS General Specifications Electrical Characteristics Input/output electrical characteristics for external...
  • Page 4 Verifying signal strength Verifying network registration Testing the Configuration Testing the Configuration (continued) Testing the Configuration (continued) ROUBLESHOOTING Situation A: The modem does not answer through the serial link Situation B: The modem always returns «Error» when trying to issue a communication Situation C: The modem always returns «No carrier»...

  • Page 5: Product Description

    Product Description Product Description The Multi-Tech MultiModem CDMA is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. Designed for global use, it offers standards-based multi-band CDMA2000 1x performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense.

  • Page 6: Package Contents

    RS-232 15-to-9-pin cable one power supply cable with fuse one User Manual (this document) Interfaces The Wireless MultiModem has several interfaces: LED function indicating operating status External antenna (via SMA connector) Serial and control link (via 15 pins SUB D) Power supply (via 2.5mm miniature power...

  • Page 7: Parts To Be Supplied By End User

    Product Description Parts to be Supplied by End User mounting screws screw shaft diameter = .17” max. antenna The antenna used must be both of the correct frequency and of the style appropriate to the application.

  • Page 8: Antennas

    Product Description Antennas GSM 850 EGSM 900 Frequency RX 869 to 894 MHz 925 to 960 MHz Frequency TX 824 to 849 MHz 880 to 915 MHz RF Power 2W at 12.5% duty 2W at 12.5% Stand cycle duty cycle Impedance 50 ohms VSWR...

  • Page 9: Accessory Kit

    Product Description Accessory Kit A Wireless MultiModem Accessory Kit is available. Generally speaking, it is useful to have one or two kits to configure a group or fleet of Wireless MultiModem units (generally, you will not need one kit for every modem).

  • Page 10: At Command Info

    Product Description AT Command Info This manual describes a minimal set of AT commands that are adequate for configuring many common application situations. A complete set of AT command definitions can be found in the CDMA AT Commands Reference Guide. This manual is available on the MultiTech web site or on the Accessory Kit CD.

  • Page 11: Network Access

    Product Description Network Access The network access arrangements to be specified in Windows Dial-Up Networking (of the computer that the wireless modem is serving) will vary according to the type of wireless service used. For point to point data, a circuit-switched data connection is used.

  • Page 12: Features

    Product Description Features CDMA2000 1xRTT CDMA IS-95-A, IS-95B operation Dual-band 800/1900 AT command compatible CDMA Class 2.0 Group 3 FAX Phone book management and Personal Information Management (PIM) Desktop or panel Fixed dialing number mounting Short Message Service Supplementary services features including SMS including call forwarding, mobile originated, SMS...

  • Page 13: Application Overview

    Application Overview Application Overview Application Types With packet data speeds up to 153K bps, the MultiModem CDMA is targeted at applications that periodically need to send or receive data over a wireless network. It is an ideal solution for: Appliances...
  • Page 14 Application Overview RS232 Wireless MultiModem used in remote ATM application.

  • Page 15: Benefits/Features In Applications

    Short Message Services. The MultiModem CDMA offers SMS features such cell broadcast, Over the Air Activation (OTA), OTASP, and OTAPA. The MultiModem CDMA is SMS Mobile Originated and SMS Mobile Terminated. Compatible Supplementary Services . The MultiModem CDMA is compatible with...
  • Page 16 CDMA provides advanced management features including phone book management, fixed dialing number, real time clock and alarm management . Industry-standard Modem Commands. MultiModem CDMA provides industry-standard AT-style commands for ease of integration into your existing software application. Industrial Chassis. The MultiModem CDMA is packaged in a rugged, water resistant, industrial chassis.

  • Page 17: Functions - Cdma Modes

    Application Overview Functions – CDMA Modes MODE DESCRIPTION Standard Dual Band 800/1900 CDMA Interface Serial interface RS232. V.24/V.28 Autobauding function. AT command set based on TIA/EIA/IS707.3, V.25ter and GSM 07.05 & 07.07 Mobile Originated (MO) and Mobile Terminated (MT), Over the Air Activation (OTA), OTASP, and OTAPA.

  • Page 18: Specifications

    Specifications Specifications General Specifications Power Requirements 5 V to 32VDC; 400mA Average @5V, 700mA Maximum @ 5V 4.3" w x 2.4" h x 0.94" d; 4.2 oz. Mechanical Dimensions & Weight (11 cm x 6.1 cm x 2.4 cm; 120 g) Connectors &...

  • Page 19: Electrical Characteristics

    (when connected to the on/off power supply). Voltage range: 5 to 32V DC Voltage Range GND : 0V Correct operation of the Wireless Overvoltage and MultiModem in communication Undervoltage mode is not guaranteed if input voltage falls below 5V.

  • Page 20: Input/Output Electrical Characteristics For External Connections

    Specifications Input/output electrical characteristics for external connections INSTALLATION/ START- UP 800 MHZ 1900 MHZ Parameters Unit Typ. Power Supply @ 25 degrees 13.2 13.2 - Input Supply Voltage Input supply current @13.2 comm. mode @32V at full power) Input supply current @13.2 comm.

  • Page 21: Led Indicators

    Specifications LED Indicators TD. Transmit Data. Lit when modem is transmitting data. RD. Receive Data. Lit when modem is receiving data. Lit when data connection has been CD. Carrier Detect. established. Continuous “on” state indicates that LS. Line Status. the wireless modem is not registered on the network.

  • Page 22: Rs232 15-Pin Connector Pinout

    Specifications RS232 15-Pin Connector Pinout CCIT Designation Data Carrier Direct Receive Data (out) Transmit Data 108. Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator MICROPHONE (+) Audio MICROPHONE (-) SPEAKER (+) SPEAKER (-) BOOT Boot RESET...

  • Page 23: Getting Started With Your Wireless Multimodem

    Getting Started Getting Started with your Wireless MultiModem Mechanical Mounting To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the MultiModem. The mounting screw on the connector end of the unit must have a screw-head no thicker than 2 mm.
  • Page 24 Getting Started For example, one might use two 6-32 self- tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. 2. Typically, the unit is mounted against a flat surface into which holes can be drilled.
  • Page 25 Getting Started 3. Slide the mounting bridles into the corresponding slots on the back side of the MultiModem chassis. 4. Attach the MultiModem with two screws to the mounting surface at the desired location on the equipment.

  • Page 26: Electrical Installation & Configuration

    Getting Started Electrical Installation & Configuration The wireless MultiModem requires the power supply connection to begin operation. To install the modem, do the following: 1. Connect a suitable antenna to the SMA connector (see specifications on page 8). Antenna Connector...
  • Page 27 Getting Started 2. Connect both ends of the serial and control cable (15-pin Sub D connector on the modem end). Serial & Control Connector To Serial Port of PC...
  • Page 28 Getting Started 3. Plug the power supply cable into the wireless Multimodem. Power Cord In-Line Fuse Power Connector To Power Source 4. Connect the power supply cable into the power supply, with a correct GND connection. Connect red wire to + (positive) and black wire to –...

  • Page 29: Mobile Phonetools

    Getting Started Connect the power supply to its source (for example, in a mobile situation, to the vehicle’s DC fuse/terminal block). 5. Activate the power supply. Mobile PhoneTools For initial configuration of your wireless device, Multi-Tech offers a Windows based mobile PhoneTools application.

  • Page 30: Verifying Signal Strength

    Getting Started Verifying signal strength The Wireless MultiModem establishes a call if the signal is sufficiently strong. To verify the signal strength, do the following: 1. Using the program at the Hyperterminal computer to which the Wireless MultiModem is connected, type the AT command AT+CSQ.

  • Page 31: Verifying Network Registration

    Getting Started Verifying network registration In this procedure, you will verify that the Wireless MultiModem has been registered on the wireless network. To do so, you will use the common communications program Hyperterminal 1. Using the program at the Hyperterminal...

  • Page 32: Testing The Configuration

    Getting Started Testing the Configuration Descrip- Response Comments tion Commands Returned AT+CPIN PIN Code accepted =1234 Incorrect PIN Code +CME Enter ERROR : 16 Code PIN already +CME entered (with ERROR : 3 +CMEE : 1 mode) AT + CREG = modem CREG ? <mode>, 1...

  • Page 33: Testing The Configuration (Continued)

    Getting Started Testing the Configuration (continued) Descrip- Response Comments tion Commands Returned RING Receiving Answer the call. incoming call ATD1234; Don’t forget the “;” at the end for “voice” calls. Communication established Initiate a PIN Code not call entered (with ERROR : 11 +CMEE : 1 mode) AOC credit (Advice...

  • Page 34: Testing The Configuration (Continued)

    Getting Started Testing the Configuration (continued) Descrip- Response Comments tion Commands Returned ATD112; Don’t forget the “;” Initiate an at the end for emergenc “voice” calls. y call Communi- CARRIER cation loss Hang up AT&W Store the parameter communications s in non- program has saved volatile the configuration...

  • Page 35: Troubleshooting

    Situation A: The modem does not answer through the serial link If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions.
  • Page 36 Safety Solutions for ‘no connection through serial link’ situation (cont’d) If the Then ask … Action modem returns … (nothing) Is the In communications {cont’d} communication program, verify that program properly modem parameters configured? have been set to the values shown here: Data Bits = none Parity...

  • Page 37: Situation B: The Modem Always Returns «Error» When Trying To Issue A Communication

    Situation B: The modem always returns «Error» when trying to issue a communication If the Wireless MultiModem returns a message of error upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions.
  • Page 38 Safety Solutions for “error” message situations (cont’d) If the modem Then ask … Action returns … Is the selected error In comm. program bearer type (cont’d) type AT+CMEE=1 supported by view the extended the called error codes (see party? table “Interpretation …”...
  • Page 39 Safety Interpretation of Extended Error Codes related to “error” message Error Diagnostic Hint Code Phone failure Call technical support Operation not No action. allowed Operation not No action. supported Incorrect password Check the code you entered. Dialing string too long Check the phone number (max.
  • Page 40 Safety Interpretation of Extended Error Codes related to “error” message (cont’d) Error Diagnostic Hint Code No action. Illegal MS (#3) Illegal MS (#6) No action. No action. PLMN not allowed (#11) No action. Location area not allowed (#13) Roaming not allowed No action.
  • Page 41 Safety Interpretation of Extended Error Codes related to “error” message (cont’d) Error Diagnostic Hint Code Requested service Call your network provider to option not subscribed subscribe to the requested (#33) service option. No action. Service option temporarily out of order (#34) PDP authentication Call your network provider to failure...

  • Page 42: Situation C: The Modem Always Returns «No Carrier» When Trying To Issue A Communication

    Safety Situation C: The modem always returns «No carrier» when trying to issue a communication Solutions for “no carrier” message If the Then ask … Action modem returns … no carrier Is the selected Type AT+CEER to view the (esp. for bearer type extended error code (see data...
  • Page 43 Safety Solutions for “no carrier” message (cont’d) If the Then ask … Action modem returns no carrier Be sure that the (esp. for semicolon character (“;”) voice is typed immediately communi- after the phone number cation) in the AT command. E.g., ATD######;...

  • Page 44: Safety

    Safety Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations and generally in such a way that a separation distance of at least 20 cm (8 inches) is normally maintained between the...
  • Page 45 RF, interference. Please follow the safety advice given below carefully. Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft may endanger the operation of the aircraft, disrupt the cellular network and is illegal.

  • Page 46: Vehicle Safety

    Safety Vehicle Safety Do not use your Wireless MultiModem while driving, unless equipped with a correctly installed vehicle kit allowing ‘Hands- Free’Operation. Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first. If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the correct functioning of vehicle electronics.

  • Page 47: Your Responsibility

    Safety Do not expose the Wireless MultiModem to water, rain or spilt beverages. It is not waterproof. Do not abuse your Wireless MultiModem by dropping, knocking, or violently shaking it. Rough handling can damage Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magnetic media.

  • Page 48: Warranty & Repairs Policies

    Warranty & Repair Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from date of purchase, or if proof of purchase is not provided, two from date of shipment.

  • Page 49: Repairs

    Warranty & Repair MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS. Repairs Repair Procedures for U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory: Multi-Tech Systems, Inc.
  • Page 50 Warranty & Repair For out of warranty repair charges, go to www.multitech.com/documents/warranties Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at http://www.multitech.com/programs/orc/ for details on rates and coverages.

  • Page 51: Repair Procedures For International Customers (Outside U.s.a. And Canada)

    Warranty & Repair Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product.

  • Page 52: Repair Procedures For International Distributors

    Warranty & Repair Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email tsupport@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email...

  • Page 53: Wireless Modem Reference Info

    MultiTech web site: http://www.multitech.com Disclaimer Wireless MultiModem specifications and manuals are subject to change without notice. MTS assumes no liability for damage incurred directly or indirectly from errors, omissions or discrepancies between the Wireless MultiModem and its manuals.
  • Page 54 82001130...

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