Warranty Service - Honda EW170 Owner's Manual

13. WARRANTY SERVICE
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Owner Satisfaction
Your satisfaction and goodwill are important to your,dealer and to us.
Normally, any problems with the product will be handled by your deal-
er's service department. Sometimes, however, despite the best inten-
tionsof all concerned, misunderstandings can occur. If your problem
has not been handled to your satisfaction, we suggest you take the fol-
lowing action:
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Discuss your problem with a member of dealership management. Of-
ten complaints can be quickly resolved at that level. If the problem
has already been reviewed with the Service Manager, contact the
owner of the dealership or the General Manager.
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If your problem still has not been resolved to your satisfaction, con-
tact the Motorcycle and Power Products Customer Relations Depart-
ment at the regional office of American Honda Motor Co., Inc. in your
area. Regional office locations are shown on the following page. We
will need the following information in order to assist you:
-Your name, address, and telephone number
-Product model and serial number
-Date of purchase
-Dealer name and address
-Nature of the prob'lem
After reviewing all the facts involved, you will be advised of what action
can be taken. Please bear in mind that your problem will likely be re-
solved at the dealership,.using the dealer's facilities, equipment, and
personnel, so it is very important that your initial contact be with the
dealer.
Your purchase of a Honda product is greatly appreciated by both the
dealer and American Honda Motor Co., Inc. We want to assist you in ev;
ery way possible to assure your complete satisfaction with your
purchase. ,.
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