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Summary of Contents for TROY Group TROY500 Series
- Page 1 TROY500 Series Serial Server Ethernet and Wireless Serial Servers Installation and User’s Guide Part Number 40179-120 Revision A...
- Page 2 Information and descriptions contained herein are the property of TROY Group, Inc. Such information and descriptions may not be copied, disseminated, or distributed without the express written consent of TROY Group, Inc. This publication is subject to change without notice.
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Page 3: Table Of Contents
Serial Server User’s Guide TABLE OF CONTENTS Section 1 – Product Overview Introduction..........................1-1 Package Contents ........................1-1 About this User’s Guide......................1-1 Windows System Requirements .................... 1-2 Wireless Serial Server Requirements..................1-2 Component Descriptions......................1-3 LED Indicators........................ 1-4 Pushbutton Functions...................... 1-4 Factory Default Settings ...................... - Page 4 Serial Server User’s Guide Appendix A – Safety and Regulatory Notices Information for United States Users ..................A-1 Declaration of Conformity (FCC)..................A-2 Information for Canadian Users (IC notice) ................. A-2 Information for European Users ................... A-3 Declaration of Conformity (CE) ................... A-3 Appendix B –...
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Page 5: Section 1: Product Overview
Section 1: Product Overview Introduction The TROY500 Series Serial Server is a high-performance, standalone device designed to connect a wide range of serial devices (i.e., security devices, telecommunications equipment, modems, data display devices, industrial instrumentation, etc.) to an Ethernet network. The Serial Server supports RS232,... -
Page 6: Windows System Requirements
Serial Server User’s Guide ™ Windows System Requirements To configure the settings of the TROY Serial Server (wired and wireless versions) using the provided ExtendView Utility in Windows, your Windows-based system should include the following components: A PC with a 133 MHz or higher processor Microsoft Windows 98SE, ME, 2000, XP, or 2003 server operating system At least 64 MB of RAM (memory) At least 10 MB of free hard disk space (to install the software) -
Page 7: Component Descriptions
Serial Server User’s Guide Component Descriptions The Serial Server includes the following components as described below: Power connector – The power supply cable plugs into this connector. Test button – Pressing this button for less than five seconds will print a test page (if the device is connected to a serial printer). -
Page 8: Led Indicators
Serial Server User’s Guide LED Indicators The TROY Serial Server provides three multifunction LED (Light Emitting Diode) indicators (yellow, green, and orange) for easy monitoring. The following table defines the function of each LED. FUNCTION STATE STATUS The device is receiving power OWER The device is not receiving power RANGE... -
Page 9: Factory Default Settings
Serial Server User’s Guide Factory Default Settings The TROY Serial Server is shipped with a default configuration that will work with the most common serial-to-Ethernet and wireless connections. The default settings can be changed to suit specific installation requirements via the ExtendView Utility, the embedded Web server, or via a Telnet connection to the Serial Server’s internal console. -
Page 10: Section 2: Hardware Installation
Serial Server User’s Guide Section 2: Hardware Installation Install the TROY Serial Server (for wired and wireless models) Follow the steps below to install the TROY Serial Sever. In most cases, the Serial Server’s factory default settings should be sufficient for most serial connections; however, some of the configuration settings may have to be changed for your particular installation. -
Page 11: Section 3: Configuration And Management
4. Select TCP/IP Management Utilities, and then click on Next. 5. Select ExtendView, and then click on Install. After the installation is complete, you can start the ExtendView utility by clicking on Start, Programs, TROY GROUP, and then ExtendView. Web Browser Interface allows you to configure the Serial Server with a standard web browser (e.g., Netscape Navigator... -
Page 12: Command Console
EVER INDOWS OPERATING SYSTEMS 1. Start the ExtendView Utility by clicking on Start, Programs, TROY GROUP, and then ExtendView. 2. When the Welcome screen appears, click on Next, choose any name for your View Name, select Automatically create a view with default settings (or configure the view to your preferences), and then click on Finish. - Page 13 Serial Server User’s Guide SING THE ROWSER NTERFACE TO ONFIGURE THE ERIAL ERVER INDOWS SYSTEMS To configure the Serial Server using non-Windows operating systems (e.g., Unix systems), a standard web browser (e.g., Internet Explorer or Netscape Navigator) can be used to access the Serial Server’s embedded Web (HTTP) server pages, which contain the Serial Server’s configuration options.
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Page 14: Configuring The Serial Server Via A Serial Connection
Serial Server User’s Guide SING THE NTERNAL ONFIGURATION ONSOLE TO ONFIGURE THE ERIAL ERVER 1. Ensure the serial sever is connected via an Ethernet cable to the host computer. 2. From the Windows Start menu, click on Run, and then type the following command (where x.x.x.x. is the IP address of the Serial Server). -
Page 15: First-Time Configuration Of The Wireless Serial Server Uisng 802.11B
Serial Server User’s Guide First-Time Configuration of the Wireless Serial Server Using 802.11b (wireless models only) Although the Serial Server can be configured using a wireless connection, it is recommended that the Serial Server be initially configured using a wired connection as described on the previous pages. The Serial Server’s wireless network interface supports all modes of 802.11b at 1, 2, 5.5, and 11 Mbps. -
Page 16: Verifying The Serial Server's Connection To A Serial Device
Serial Server User’s Guide Verifying the Serial Server’s Connection to a Serial Device 1. Verify that both the Serial Server and the connected serial device are powered on and ready, and that a serial cable is properly connected between the Serial Server and serial device (i.e., transmit signal output from the Serial Server going to the receive signal input on the serial device, ground leads connected together, etc.). -
Page 17: Changing The Serial Settings
HANGE THE ERIAL ETTINGS 1. Start the ExtendView Utility by clicking on Start, Programs, TROY GROUP, and then ExtendView. From the main menu, click on Options, and then click on Configuration. 3. Click on the Output Port tab, and then click on the Serial Settings button. -
Page 18: Changing The Serial Port Protocol
Serial Server User’s Guide Changing the Serial Port Protocol The Serial Server’s serial port protocol (data transmission mode) can be changed to match the particular characteristics of the connected serial device’s UART (Universal Asynchronous Receiver/Transmitter). The TROY Serial Server supports the following serial port protocols. Each of these protocols is capable of handling data transfer speeds of 1 Mbps or better. -
Page 19: Using The Modbus Protocol
Serial Server User’s Guide Using the MODBUS Protocol MODBUS is a widely used industrial device communications protocol that provides “client/server” communications between devices connected on different types of buses or networks. The TROY Serial Server supports the MODBUS serial line version of the protocol used for communicating with many types of industrial devices (e.g., instruments, meters, controllers, switches, etc.) over a serial-to-Ethernet connection. -
Page 20: Section 4: Troubleshooting
Serial Server User’s Guide Section 4: Troubleshooting Introduction This section describes procedures for troubleshooting problems you may encounter with the TROY Serial Server, and is divided into the following sections: Installation Problems Intermittent Problems Protocol-Specific Problems Troubleshooting Installation Problems If you cannot access the connected serial device via the Serial Server, first check the network connection and cabling. -
Page 21: Troubleshooting Windows Problems
Serial Server User’s Guide Troubleshooting Windows Problems If you are having trouble accessing the connected serial device through Windows, ensure you can ping the TROY Serial Server using the DOS command PING ipaddress, where ipaddress is the IP address of the TROY Serial Server. If you cannot ping the Serial Server, you will not be able to access the serial device. -
Page 22: Section 5: Where To Get Help
Obtaining Technical Assistance TROY technical support is available to assist you with any questions concerning the setup, operation, or maintenance of your TROY500 Series Serial Server. Worldwide Web Support Located at http://www.troygroup.com/wireless, the TROY web site provides answers to many common technical questions and also includes copies of product manuals and literature, as well as utilities and firmware load images. -
Page 23: Returning Products
3. Make sure that you write the RMA or RGA number on the outside of the shipping container you use to return the product. Please ship the defective product(s) to the appropriate address below: North and South America: Europe: TROY Group, Inc. TROY GmbH RGA# _________ RMA# _________ 3 Bryan Drive Schwarzwaldstr. -
Page 24: Appendix A: Safety And Regulatory Notices
Serial Server User’s Guide Appendix A: Safety and Regulatory Notices Information for United States Users This equipment has been tested and found to comply within the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. -
Page 25: Declaration Of Conformity (Fcc
Wireless 802.11b Serial Server Model: TROY 500-103x, TROY 500-303x TROY Group, Inc. hereby declares that the equipment specified above conforms to the above requirements. Standards used and met in the assessment: EN55022: 1998 Class B; CFR Title 47, Part 15, Subpart B; and Subpart C, sections 15.205, 15.207, 15.209, and 15.247. -
Page 26: Information For European Users
(pacemakers, hearing aids, etc.) regarding any restrictions on the use of 802.11b wireless technology. TROY Group cannot be responsible for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. -
Page 27: Declaration Of Conformity (Ce
Product: Wireless 802.11b Serial Server Model No.: TROY 500-103x, TROY 500-303x TROY Group, Inc. hereby declares that the above-referenced product, to which this declaration relates, in is conformity with the provisions of: Council Directives 1999/5/EC (March 9, 1999), Radio Equipment and Telecommunications Terminal Equipment, 89/336/EEC Electromagnetic Compatibility and 73/23/EEC Low Voltage Equipment. -
Page 28: Appendix B: Product Specifications
Serial Server User’s Guide Appendix B: Product Specifications COMPONENT SPECIFICATION Model TROY Serial Server Processor Motorola Coldfire MC5272 Flash Memory 2 Mbytes RAM Memory 8 Mbytes (SDRAM) Processor Speed 66 MHz Interfaces Supported Serial: RS-232, RS-422, RS-485 (via 9-pin jack) (MODBUS support for RS-232 / RS-485 networks) Ethernet: 10/100BaseT (via RJ-45 8-wire jack) Baud Rates Supported (Kbps) -
Page 29: Serial Port Pinouts
Serial Server User’s Guide Appendix C: Serial Port Pinouts RS-232 (DTE) DCD (Data Carrier Detect) Input RxD (Receive Data) Input TxD (Transmit Data) Output DTR (Data Terminal Ready) Output GND (Signal Ground) DSR (Data Set Ready) Input RTS (Request To Send) Output CTS (Clear To Send) Input RI (Ring) or +5 VDC power input (selectable via 3-pin jumper) RS-422 and RS-485 (4-wire, full duplex) -
Page 30: Appendix D: Alternate Power Source Configuration
Serial Server User’s Guide Appendix D: Alternate Power Source Configuration The TROY Serial Server can be configured to use a +5 VDC input via Pin 9 on the DB-9 connector to power the unit instead of using the supplied power supply module. To configure the Serial Server to accept power via Pin 9, the Serial Server case must be opened, and the shunt at JP3 must be moved from Pins 2 and 3 to Pins 1 and 2 (towards the +5 indicator). -
Page 31: Rs-485 Half-Duplex Port
Serial Server User’s Guide RS-485 Half-Duplex Port In RS-485 half-duplex mode, the DB-9 male connector is configured as shown below. It is important to construct the cable so that an unshielded twisted pair (UTP) wire is used for the transmit/receive pair to minimize EMI emissions and maximize immunity to outside sources (see Figure 3). -
Page 32: Appendix E: Loading New Firmware
Serial Server User’s Guide Appendix E: Loading New Firmware 1. Run the TROY Wireless Update utility for TCP/IP. The About Update for TCP/IP window will be displayed. Click on OK to continue. The Select Update File window will be displayed. 2. - Page 33 Serial Server User’s Guide 3. Verify that the file(s) are correct, and click on OK. The utility will begin searching for qualified Serial Servers present on the network. 4. When the search process is complete, click on OK to continue. A list of found devices will be displayed.
- Page 34 Serial Server User’s Guide 5. Select the desired Serial Server to be upgraded, click on the green icon, or click on UPDATE START. The firmware update process will begin automatically as soon as the Serial Server is ready. 6. When the Serial Server is ready, the firmware upgrade will begin. The IP address of the Serial Server as well as the file you are loading will be displayed.
- Page 35 Serial Server User’s Guide 7. The update log will be displayed when the update process is finished. Click on Close to continue. Document #40179-120 Rev. A...
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