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QuickSpecs
Service and Support
Service and Support
Recommended HP Care Pack Services for optimal satisfaction with your HP product
Optimized Care
HP Technology Services for BladeSystem
Capitalizing on HP BladeSystem capabilities requires a service partner who understands your increasingly
complex business technology environment. That's why it makes sense to team up with the people who
know HP infrastructure hardware and software best - the experienced professionals at HP Services.
Protect your business beyond warranty with HP Care Pack Services
HP Care Pack services offer complete care and support expertise with committed response choices
designed to meet your IT and business needs.
HP Foundation Care services offer scalable reactive support-packages for HP servers and software. You
can choose the type and level of service that is most suitable for your IT and business needs. HP Proactive
Care delivers high levels of system availability through proactive service management and advanced
technical response. HP Datacenter Care provides highly flexible environmental support to address unique
customer business needs.
Choose a recommended service appropriate to your product or contact your HP sales representative
or authorized HP ServiceOne partner for additional HP Care Pack services information.
3-Year HP 6 hour Call to Repair Response, Proactive Care
Combined reactive and proactive support for hardware and software helping optimize your systems and
delivering high levels of availability through proactive service management and advanced technical
response. Hardware problem resolution to return the hardware in operating condition within 6 hours of the
initial service request. A Technical Account Manager, as your single point of contact, will own your call or
issue end to end until resolved.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Infrastructure for c7000 enclosure
Provides for hardware installation (c-Class ProLiant and Integrity server blades, storage blades, Ethernet
Interconnects and Virtual Connect) and software installation and startup of a BladeSystem c7000
Infrastructure in a single enclosure including deployment of OS (two servers), HP Insight Control and
Server Deployment (formerly RDP).
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-5964ENW.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Enhanced Network
HP Provides for the configuration and testing of BladeSystem Ethernet interconnect switches and Virtual
Connect to facilitate proper implementation of network protocols and access to advanced features.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4aa0-5969ENW.pdf
DA - 13023 Worldwide — Version 14 — May 2, 2014
Cisco Catalyst Blade Switch 3120 for HP
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