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Troubleshooting: Hitachi GD-7000 8X DVD-ROM User's
Guide
Problem
Cannot play a DVD or CD in
the drive or certain types of
discs cannot be read in the
drive.
Disc Tray cannot be opened
Specifications: Hitachi GD-7000 8X DVD-ROM User's
Guide
Drive is not recognized by
system.
General
Hitachi
GD-7000
Interface Enhanced IDE (ATAPI Per SFF-8090 and SFF-8020i Rev.2.6)
Compatible CD-ROM standards (read only)
• CD-ROM Mode-1 and Mode 2 data disc
• CD-ROM XA
• CD-I
• CD Audio (CD-DA)
• Photo-CD Multi-session
• Mixed Mode CD-ROM disc (data and audio)
• CD-Extra
• CD-RW
• CD-R
• CD-TEXT
Compatible DVD-ROM standards (read only)
• DVD-ROM (Single layered and Dual layered disc)
• DVD-R 3.95GB & 4.7GB
• DVD-RAM 2.6GB & 4.7GB
Possible Causes
1)
The disc is placed
upside down in the disc
tray.
2)
The disc is dirty.
3)
The pick-up lens is
dirty.
4)
The disc is scratched
or warped.
5)
The disc has a region
code that cannot be
played on the drive.
1)
Power is not turned on.
2)
The lock function has
been activated.
3)
The tray is stuck.
1)
The cables are not
properly connected.
Corrective Action
1)
Place the disc right side up.
2)
Clean the disc surface.
3)
Clean the pick-up lens.
4)
Change the disc.
5)
Refer to your software
manual for help
1)
Turn the power on and try
again.
2)
De-activate the lock
function.
3)
Turn off the DVD-ROM
drive. Insert a straightened
paperclip into the manual
emergency eject hole. Pull
the disc tray open
1)
Turn off your system and re-
install the device driver.
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