SERVICE MANUAL EP721/727/723/728 Family / EW1610 Family EP721, DS309, PRO100S, EP721i, DS309i, EO620, TS721, OP1122 EP721 Family DX609V, N EP706, S22E EP727 Family EP727, EP727i, DX609, PR0200X, DX609i, OP1230, DX609V EP723 Family TS723, OP1126 EP728 Family EP728, TX728, OP1260, EP728I...
Page 3
EP721 Family Comparison List EP721 / DS309 / PRO100S PARTS / EP721i / DS309i / EO620 DX609V N EP706 S22E / TS721 / OP1122 51.88N06G001 51.88N06G041 51.88N06G071 COVER PCBA MAIN 80.88N01G003 80.8CM01G001 70.88N25GR01 70.89U12GR01 BOARD EDID 39.88N03G001 39.8CM02G001 39.88N05G001 39.88N07G001 POWER 42.50115G001...
Page 4
Preface This manual is applied to EP721/727/723/728 Family / EW1610 Family projection system. The manual gives you a brief description of basic technical information to help in service and maintain the product. Your customers will appreciate the quick response time when you immediately identify problems that occur with our products.
Table of Content Chapter 1 Introduction Highlight Compatible Mode Chapter 2 Disassembly Process Equipment Needed & Product Overview Disassemble Lamp Cover Disassemble Lamp Module Disassemble Top Cover Module Disassemble Keypad Board and Keypad Disassemble IR Sensor Disassemble I/O Cover Disassemble Top Shielding Disassemble Main Board Module Disassemble Main Board Shielding Disassemble Lamp House Shielding...
Page 6
Disassemble Elevator 2-13 Disassemble Adjust Foot 2-13 Chapter 3 Troubleshooting LED Lighting Message Main Procedure Chapter 4 Function Test & Alignment Procedure Test Equipment Needed Service Mode OSD Reset Test Condition Test Inspection Procedure PC Mode Video Performance Optical Performance Measure Other 4-10 Chapter 5...
Page 7
Appendix A Exploded Image Appendix B Serial Number System Definition PCBA Code Definition XXXV Confidential EP721/727/723/728 Family / EW1610 Family...
Chapter 2 Disassembly Process 2-1 Equipment Needed & Product Overview 1. Screw Bit (+) :105 2. Screw Bit (+) :107 3. Screw Bit (-) :107 4. Hex Sleeves 5 mm 5. Tweezers 6. Projector * Before you start: This process is protective level II. Operators should wear electrostatic chains. * Note: - If you need to replace the main board, you have to get into service mode and record the lamp usage hour.
2-2 Disassemble Lamp Cover 1. Unscrew 2 screws to disassemble the Lamp Cover. 2-3 Disassemble Lamp Module 1. Unscrew 2 screws then pull out the Lamp Module. EP721/727/723/728 Family / EW1610 Family Confidential...
2-4 Disassemble Top Cover Module 1. Unscrew 6 screws (4 screws on the unit base and 2 screws on the beside)and 3 connectors. Note: - Push the top cover(as the red arrow) then pull up it.Because there are 8 tenons on it. - Avoid damage by pulling and draging IR cable and keypad FPC cable.
2-5 Disassemble Keypad Board and Keypad 1. Unscrew 3 screws and unplug 1 FPC Cable to disassemble the Keypad Board. 2. Separate the Keypads from Top Cover. Note: - Make sure cables plug into the correct ports when assembling the unit. 2-6 Disassemble IR Sensor 1.
2-7 Disassemble I/O Cover 1. Unscrew 6 hex screws(on the rear cover). 2. Unscrew 2 screws(on the top shielding). 2-8 Disassemble Top Shielding 1. Unscrew 3 screws to disassemble Top Shielding. EP721/727/723/728 Family / EW1610 Family Confidential...
2-9 Disassemble Main Board 1. Unplug 8 connectors. Note: - First unplug 6 connectors(as yellow squares) then push the Main Board as the red arrow,at last unplug the connector (as green square) - Make sure cables plug into the correct ports when assembling the unit.
2-11 Disassemble Lamp House Shielding 1. Unscrew 4 screws to disassemble Lamp House Shielding. 2-12 Disassemble Color Wheel and Photo Sensor Board 1. Unscrew 2 screws (as red circle) to disassemble color wheel module. 2. Unscrew 1 screw from color wheel module (as blue circle) and take out the photo sensor board.
2-13 Disassemble Engine Module 1. Unscrew 4 screws to disassemble Engine Module. 2-14 Disassemble DMD Board and DMD Chip 1. Unscrew 2 screws on the Engine Module, disassemble DMD Module and Heat Sink. 2. Unlock the lockhole by Screw Bit (-) to disassemble the DMD chip from the DMD board.
2-15 Disassemble Zoom Ring 1. Unscrew 2 screws to disassemble Zoom Ring. 2-16 Disassemble Focus Ring 1. Unscrew 3 screws to disassemble Focus Ring. EP721/727/723/728 Family / EW1610 Family Confidential...
2-17 Disassemble Rod Module 1. Unscrew 3 screws to disassemble Rod Module. 2. Separate Rod Spring and Rod. 2-18 Disassemble Lamp Driver Module and Fan 1. Unscrew 4 screws (as red circle) and 1 connector (as blue circle) to take out the lamp driver from bottom cover.
2-19 Disassemble LVPS Module 1. Unscrew 3 hex screws(as yellow circle) 2 screws(as red circle) and 1 screw (as blue circle). 2. Unplug1connector,disassemble LVPS Module. 3. Unplug1connector,disassemble thermal switch from LVPS Module. Note: - When you disassemble the Iron Cut, you should use tweezers to raise up it, then use two fingures pull it out the hook.
2-21 Disassemble Blower Module,Duct module and LVPS Sheetmetal module. 1. Unscrew 1 screw to disassemble Blower module and Duct module. 2. Separate the Duct module. 3. Take out the LVPS Sheetmetal module. 2-22 Disassemble Limit Switch 1. Unscrew 1 screw to disassemble Limit Switch.
2-23 Disassemble Elevator 1. Unscrew 2 screws. 2. Use sweezers to take out the short spring. 3. Turn off the bottom cover to unscrew 1 screw. 4. Separate the rest Elevator module. 2-24 Disassemble Adjust Foot 1. Unscrew 1 hex nut. 2.
Chapter 3 Troubleshooting 3-1 LED Lighting Message Power LED Temp-LED Lamp-Led Message (Green/Amber) (Red) (Red) Standby State Flashing (input power cord) Amber Power on Flashing (Warming) Green Lamp Lighting Green Error (Over Temp) Error Flashing (Fan Fail) (0.5s on,0.5s off) Error (Lamp Fail) Error...
3-2 Main Procedure Procedure Symptom - Ensure the Power Cord and AC Power Outlet are securely connected - Check Lamp Cover and Interrupt Switch - Ensure all connectors are securely connected and aren’t No Power broken - Check Lamp Driver - Check LVPS - Check Main Board - Check LED Status...
Page 27
Procedure Symptom - Check Color Wheel Mechanical Noise - Check Fan Module - Check if the Main Board and the DMD Board are assembled properly - Check Main Board Line Bar/Line Defect - Check DMD Board - Check DMD Chip - Do “Reset (All data)”...
Page 28
Procedure Symptom - Remote Control a. Check Battery b. Check Remote Controller c. IR receiver Remote Control/ d. Check Main Board Control Panel Failed - Control Panel a. Check FPC b. Check keypad c. Check Main Board - Do “Reset (All data)” of the OSD Menu - Check Main Board Function Abnormal - Check DMD Board...
Page 29
Procedure Symptom - Select “Setup”, then select “Change Password”, and Select “Setup”, then select “Change Password”, and press” Enter” button. Forgetting Password - The message “Enter New Security Code” appears. Input a (administrator 4-digits code (letters and/or numbers) that you define. Password) - To confirm, enter the password again.
Chapter 4 Function Test & Alignment Procedure 4-1 Test Equipment Needed - IBM PC with XGA/WXGA resolution - DVD player with Multi-system, equipped “Component”, “S-Video”, “Composite” and "HDMI." - HDTV Source (480P, 720P, 1080i,1080P) - Minolta CL-100 - Quantum Data 802B or CHROMA2327 (Color Video Signal & Pattern Generator) - After changing parts, check the information below 4-2 Service Mode 1.
4-4 Test Condition - Circumstance brightness: Dark room less than 5.0 lux - Inspection distance: 1.8m~2.5m functional inspection - Screen size: 60 inches diagonal - After repairing each (EP721/727/723/728 Family / EW1610 Family), the unit should be run-in (refer to the table below) Symptom Run-in Time Normal repair...
Defect specification table Order Symptom Pattern Criteria Black pattern Bright pixel ( dots) A+B=0 ( IRE=O) Dark pixel(dots) White pattern A+B≤3 Unstable pixel (dots) White & Black pattern A+B≤1 Adjacent dark pixel (dots) White & Black pattern A+B=0 A+B≤4 Dark blemish (Dirty) Blue 60 pattern (diameter <1/2 inch) A+B≤4...
4-6 PC MODE 1. Frequency and tracking boundary Procedure - Test equipment: video generator - Test signal: analog 800 x 600@60Hz (EP721/723 Family) 1024 x 768@60Hz (EP727/728 Family) 1280 x 800@60Hz (EW1610 Family) - Test Pattern: General-1 or Master General-1 - Check and see if the image sharpness is well-per- formed - If not re-adjust by the following steps:...
Page 34
1024 x 768@60Hz (EP727/728 Family) Family) ) 1280 x 800@60Hz (EW1610 Family) Family) - Test Pattern: Gray 10 - Check if the light leaks * Light leak on reflective edge, eyecatcher, bond- wires and exposed metal. Inspection item - Light leak check - Bright blemish (dirty) Gray 10 Criteria...
Page 35
than 4 pixels on gray 30 pattern - Ref. Defect Specification table Note: The defect criteria follows TI specification 5. Dead Pixel (Bright pixel) Procedure - Test equipment: video generator - Test signal: analog 800 x 600@60Hz (EP721/723 Family) Family) ) 1024 x 768@60Hz (EP727/728 Family) Family) ) 1280 x 800@60Hz (EW1610 Family)
Page 36
7. Focus test Procedure - Test equipment: video generator - Test signal: analog 800 x 600@60Hz(EP721/723 Family) Family) ) 1024 x 768@60Hz(EP727/728 Family) Family) ) 1280 x 800@60Hz(EW1610 Family) Family) ) Full screen - Test Pattern: Full screen or MEME Sony Inspection item - Focus check Criteria...
unidentified color levels on both left and right sides should not over 8 color levels.) - Grey level should not have abnormal color or heavy lines. - The PC mode functionally sure be workable include sup- port format with frequency and auto detected functional will be workable.
- Test signal: Ycbcr/YPbPr Inspection item - HDTV performance test Inspection Distance - 1.8 M ~2.5 M Criteria - Check any abnoraml color, line distortion or any noise on the screen. - Check the sound from speakers. 4. Audio Test Procedure - Test equipment: DVD player - Test signal: CVBS...
Page 39
2. Brightness Procedure - Full white pattern - Use CL100 to measure brightness values of P1~P9 - Follow the brightness formula to calculate brightness values ☼ Brightness Formula Avg. (P1~P9)*1.1m² Full white pattern Criteria - 800 lumen (EP721/727 Family) Family) ) - 1100 lumen (EP723/728 Family) Family) ) - 1000 lumen (EW1610 Family)
4-9 Others 1. Functional Inspection Keypad button - All keypad buttons must operate smoothly. General - All OSD functions must be checked for functional- ity. When OSD menu is displayed, there shall be no visible peaking, ringing, streaking, or smearing artifacts on the screen.
Page 41
2. Check points for exterior and print pattern Check item Check point missing letters & pattern or blurry prints are text & pattern unacceptable. dirt, scrape, water ripples and uneven color are exterior unacceptable. buttons stuck buttons are unacceptable. Focus ring Focus ring is functioning smoothly.
Chapter 5 Firmware Upgrade 5-1 Equipment Needed Software : (DDP 2230- USB) - DLP Composer - Firmware - Library file (library file has to put in PC and set right path in 5-4 step 4) Hardware : - Projector - Power cord:42.50115G001 - USB Cable:42.00280G001 - PC or Laptop Note: The FW upgrade procedure for EP721/727/723/728...
5-2 DLP Composer Lite Setup Procedure 1. Choose “DLP Composer Lite V7.1 Setup” Program. 2. Click “Next” buttom 3. Read “License Agreement.” - Choose “I accept and agree to be bound by all the terms and conditions of this License Agreement.” - Click "Next"...
Page 44
5. Click “Next” button. 6. Click “Next” button. 7. The program is executing"Initializing"status 8. Click “Finish.” EP721/727/723/728 Family / EW1610 Family Confidential...
5-3 USB Driver Upgrade Procedure 1. set up - Connect the Projector with PC by USB cable. - It will show as the right picture. - Select the item as red circle show. - Click "Next" button. 2. Installation - Cilck “Finish“ and then the USB driver has been set up successfully.
5-4 Firmware Upgrade Procedure Set-up - Hold on “power” button then plug in power cord and waiting for about 5 seconds. - Once power, lamp and temp LED light up, plug in USB cable into the projector and link to the USB port of PC.
Page 47
5. Select “Edit\preferences\Communications” - Choose “USB” and Click “OK”. Choose “Flash Loader”. - Click “Browse” to search the firmware file. 7. Click “Reset Bus” to erase the flash memory. Note: If the error message “cannot open USB driver - No projectors found” appears, please unplug the USB Cable and replug, then check Driver.
Page 48
9. Proceeding Picture. 10. When firmware upgrade process is finished, the unit return to stand-by status. The LED power lights on and appears blue. - Unplug USB cable and power cord and replug in power cable. 11. Restart the unit and get into the Service mode to check the firmware version.
Chapter 6 EDID Upgrade 6-1 EDID Introduction Extended Display Identification Data is a VESA standard data format that contains basic information about a display device and its capabilities, including vendor information, maximum image size, color characteristics, factory pre-set timings, frequency range limits, and character strings for the monitor name and serial number.
6-3 Setup Procedure RS232 Cable Adapter Connect all ports - Power adapter to fixture JP1 - Fixture P1 to PC COM1 Port - Fixture P4 to Projector analog port DVI Cable VGA Cable - Fixture P3 to Projector digital port - Power on fixture 6-4 EDID Key-In Procedure 1.
Page 52
3. Programming - key in the serial number into the barcode blank space. - In "Write Source Select," make a check in “VGA1”,"VGA2"and “DVI”. - Click "Program". 4. Change the cable to VGA1 - Message box appears on the screen, then click "OK".
Page 53
Appendix A Assy Top case Module EP721/727/723/728/EW628/EW1610 EP721/727/723/728 Family / EW1610 Family Confidential...
Page 54
item Description Parts Supply 51.88N06G001 TOP CASE PC LN-2520 (BLACK) EP721/727 51.88N06G001 TOP CASE PC LN-2520 EP723/728 51.88N06G0C1 TOP CASE PC LN-2520 EW1610 51.88N10G001 FOCUS RING COVER PC MN3600H,EP721 51.88N13G001 TOP IR LENS PC,EP721 51.88N16G001 KEYPAD PC MN3600H,EP721 51.88N17G001 4 WAY KEY PC MN3600H,EP721 51.88N18G001 ENTER KEY PC MN3600H,EP721 51.88N19G001...
Page 55
Assy Optical Engine X15 EP721/727/723/728 Family / EW1610 Family Confidential...
Page 56
item Description Parts Supply 70.88N20GR01 ASSY ENGINE MODULE EP721(RMA) 70.89M18GR01 ASSY TYPE X ENGINE MODULE EP723(RMA) EP723(RMA) 70.88N04G001 ASSY ENGINE BOTTOM COVER EP721 70.88N05G001 PRE-ASSY ENGINE BASE EP721 70.88N06G001 ASSY ROD MODULE EP721 23.88N20G001 YO CONDENSER1 FOR X15 23.88N20G011 YO CONDENSER2 FOR X15 23.88N06G001 YO PLASTIC RELAY FOR X15 61.88N13G002...
Page 57
Assy Optical Engine EW628/EW1610 EP721/727/723/728 Family / EW1610 Family Confidential...
Page 58
item Description Parts Supply 70.8BR08GR01 ASSY ENGINE MOUDULEW1610(SERVICE) 70.8AH02G001 ASSY ENGINE BOTTOM COVER M409WX 70.8AH13GR01 ASSY ROD MODULE M409WX (RMA) 70.8AH04G001 ASSY ROD MODULE M409WX ASSY COLOR WHEEL MODULE M409WX 70.8AH14GR01 (SERVICE) 70.8BR04G001 ASSY COLOR WHEEL MODULE EW728 70.8BR06G001 ASSY ENGINE BASE EW1610 70.8BR03G001 ASSY RELAY MODULE EW728 ASSY PCBA MAIN BOARD MODULE FOR...
Page 59
item Description Parts Supply CNNT F 203P FOR 720P LGA DMD SOCKET 11.009F0G007 PE020323-03040-10;FOXCO DMD TYPE-A SUPER VALUE 0.65” WXGA-800 48.8BR01G001 2xLVDS 61.8AH07G001 OFFRAY HEATSINK A15W MG 52.8AH02G001 OFFRAY-RUBBER-A15W SILICONE WASHER FLAT 7*3.1*0.8t PC PINGOOD WS- 87.FL030G008 85.YA321G025 SCREW FLAT TAP M1.7*2.5 BLACK EP721/727/723/728 Family / EW1610 Family Confidential...
Page 60
Assy Bottom Case Module EP721/727/723/728/EW628/EW1610 EP721/727/723/728 Family / EW1610 Family Confidential VIII...
Page 61
item Description Parts Supply 51.88N07G001 BOTTOM CASE PC LN-2520 (EP721/727) 51.89M07G001 BOTTOM CASE PC MN3600H (EP723/728) 51.88N07G021 BOTTOM CASE PC LN-2520 (BLACK) EW1610 70.88N16G001 ASSY LAMP DRIVER MODULE (EP721/727) 70.89M16G001 ASSY LAMP DRIVER MODULE (EP723/728) 70.88N15G001 ASSY INTERLOCK SWITCH MODULE EP721 70.88N14G001 ASSY LVPS SHEETMETAL MODULE EP721 70.88N12G001...
Page 62
item Description Parts Supply 85.1A322G040 SCREW PAN MECH M2*4 BLACK 85.1A126G040 SCREW PAN MECH M2.6*4 Ni 52.88N14G001 SPONGE FOR BLOWER TOP STAND-OFF FOR X15 ENGINE M2.6 X 61.88N34G001 16.75MM 49.88N03G001 SPEAKER 2W 4OHM L=300mm EP721 SCREW PAN MECH M4*5 COLOR W/TOOTH 85.1C224G051 WASHER Cr3+ NEW SCREW M=2.6 D=2.48-2.58 L=6.0...
Page 63
Assy Rod Module EP721/EP727/723/728/EW628/EW1610 item Description Parts Supply 70.88N21GR01 ASSY ROD MODULE EP721(RMA) 23.88N17G004 OERLIKON STEP ROD FOR X15 61.88N14G001 ROD HOLDER SUS301,X15 EP721/727/723/728 Family / EW1610 Family Confidential...
Page 64
Assy Color Wheel Module EP721/727/723/728/EW628/EW1610 item Description Parts Supply 70.88N19GR01 ASSY COLOR WHEEL MODULE EP721(RMA) 70.88M19GR01 ASSY COLOR WHEEL MODULE EP723(RMA) C O L O R W H E E L S H O U L D E R S C R E W, 61.83628G001 EzPro755 52.83615G001...
Page 65
Assy DMD Module EP721/727/723/728/EW628/EW1610 item Description Parts Supply DMD Type-X 800x600 PIXEL 0.55” SVGA 48.87K01G001 LVDS “TI” For EP721/723 DMD Type-X 1024x768 PIXEL 0.55” XGA 48.87M01G001 LVDS For EP727/728 80.88N02G001 PCBA DMD BOARD FOR EP721 80.88S01G001 PCBA MAIN BOARD FOR EP727 80.89M01G001 PCBA MAIN BOARD FOR EP723 80.89N01G001...
Page 66
Pre-assy Heatsink Module EP721/727/723/728/EW628/EW1610 item Description Parts Supply 61.88N03G002 DMD HEAT SINK NEW AL1070 X15 52.88N03G001 HEAT SINK RUBBER,X15 DMD THERMAL PAD 25*17*0.5t FUJIPOLY 52.87J01G001 SARGON GR-Hn EP721/727/723/728 Family / EW1610 Family Confidential...
Page 75
DC. EP721/727/723/728/EW628/EW1610 EP721/727/723/728 Family / EW1610 Family Confidential XXIII...
Page 76
item Description Parts Supply 70.88N01G001 ASSY BOTTOM CASE MODULE EP721 70.88S01G001 ASSY BOTTOM CASE MODULE EP727 70.89M10G001 ASSY BOTTOM CASE MODULE EP723 70.89N10G001 ASSY BOTTOM CASE MODULE EP728 70.88N02G001 ASSY TOP CASE MODULE EP721 70.88N10G001 ASSY LAMP MODULE EP721/727 70.89M10G001 ASSY LAMP MODULE EP723/728 51.88N08G001 IO COVER PC MN 3600H,EP721...
Page 77
item Description Parts Supply 35.88N01G001 I/O COVER LABEL EP721 61.88N35G001 SHEET METAL FOR EMI SECC EP721 85.1A523G060 SCREW PAN MECH M3*6 NYLOK, GREEN M/B ABSORPTION NOISE CVS 15*t10mm 52.80N07G001 L40 HD70 51.88N37G001 MYLAR FOR ENGINE EP721 51.88N38G001 MYLAR FOR DVI EP721 51.88N39G001 MYLAR FOR IO EP721 52.88N22G001...
Page 78
A.K. EP721/727/723/728/EW628/EW1610 EP721/727/723/728 Family / EW1610 Family Confidential XXVI...
Page 79
Description Parts Supply REMOTE CONTROLLER WITH LASER 45.88N01G001 JAECS EP721 WARRANTY CARD 3 YEARS, USA FOR 36.00012G002 OPTOMA LPP SERIES(EP721/723/727/728) WARRANTY CARD US FOR LPP SERIES, 1 36.00024G001 YEAR(EW1610) EXTENDED WARRANTY REGISTRATION 36.00018G001 FORM,USA FOR LPP SERIES QUICK TROUBLESHOOTING GUIDE 36.00020G001...
Page 80
D.P. EP721/727/723/728/EW628/EW1610 EP721/727/723/728 Family / EW1610 Family Confidential XXVIII...
Page 81
Parts Supply DC.88N01G001 D.C. EP721 53.88N01G001 SOFT CARRY BAG EP721 42.50115G001 CABLE POWER CORD 1.8M SP30+IS14 US 51.52109G003 PE BAG 450*350*0.07 FOR OPTOMA 35.52302G091 LABEL CARTON 108*92 BLANK 35.88N02G001 SPEC LABEL EP721 75.88N04G001 ASSY LENS CAP MODULE EP721 55.88N01G002 CARTON CARRY BOX NEW EP721 56.88N01G002...
Page 82
Serial Number Format for Projector (For EP721) AAAAA C 0001 Q = Optoma 88N = Project code 7 = Last number of the manufacture year (ex:2007 = 7) 31 = week of the manufacture year ( ex: the thirty-one week of the year = 31) �����...
Page 83
Serial Number Format for Projector (For EP727) AAAAA C 0002 Q = Optoma 88S = Project code 8 = Last number of the manufacture year (ex:2008 = 8) 04 = week of the manufactureyear ( ex: the forth week of the year = 04) �����...
Page 84
Serial Number Format for Projector (For EP723) AAAAA C 0001 Q = Optoma 89M = Project code 8 = Last number of the manufacture year (ex:2008 = 8) 23 = week of the manufacture year ( ex: the twenty-three week of the year = 23) �����...
Page 85
Serial Number Format for Projector (For EP728) AAAAA C 0001 Q = Optoma 89N = Project code 8 = Last number of the manufacture year (ex:2008 = 8) 10 = week of the manufactureyear ( ex: the tenth week of the year = 10) �����...
Page 86
Serial Number Format for Projector (For EW1610) AAAAA C 0001 Q = Optoma 8BR = Project code 8 = Last number of the manufacture year (ex:2008 = 8) 15 �� week of the manufactureyear ( ex: the fifteenth week of the year = 15) �����...
Page 87
PCB� Co�e Definition PCBA Code for Projector XXXXXXXXXX EEEE Vendor Code Revision Date Code EP721/727/723/728 Family / EW1610 Family Confidential XXXV...
Need help?
Do you have a question about the EP721 Family and is the answer not in the manual?
Questions and answers