Table of Contents
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Table of Contents
Related Manuals for QUORION CONCERTO
Summary of Contents for QUORION CONCERTO
- Page 1 User Manual POS Systems QTouch 2 / Concerto...
- Page 2 Dear valued customer! On behalf of our proud company we wish to welcome you to the QUORION family of fine business machines. We sincerely hope you will appreciate the many benefits of being associated with a distinguished product name that represents both quality and commitment to customer satisfaction.
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Page 3: Table Of Contents
1. Safety Precautions .................. 5 2. General information ................. 6 2.1 Technical data ........................6 2.2 Components .......................... 7 2.2.1 POS Concerto ........................7 2.2.2 POS QTouch2 ........................8 2.3 Operating modes ........................8 2.4 Interfaces ..........................9 2.4.1 Pin Assignment ......................10 2.4.2 Adapter Cable for RS232.................... - Page 4 8. Balance Functions (Tables) ..............25 8.1 Open and Close a Balance ....................25 8.2 Print the Invoice ........................26 8.3 Transfer Balance ......................... 26 8.4 Splitting a Balance ......................27 8.5 Balance Clerk Transfer ....................... 27 8.6 Modifiers and Condiments ....................28 9.
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Page 5: Safety Precautions
1. Safety Precautions This section presents important information intended to ensure safe and effective use of the POS Concerto and QTouch . Please read this section carefully and store it in an accessible location. Be sure the voltage of your main power net corresponds to the input voltage printed on the rating plate of the system. -
Page 6: General Information
Max. Number of Clerks Max. Number of Sales Persons Max. Number of Tables 10,000 Max. Number of Customer Reports 380 x 330 x 95 mm (Concerto) Dimensions (LxWxH) 275 x 315 x 65 mm (QTouch 6.2 kg (Concerto) Weight 3.2 kg (QTouch... -
Page 7: Components
2.2 Components 2.2.1 POS Concerto Power-LED Touch screen Swivel joint Keyboard Main switch Clerk key lock Screen Customer display Card reader USB interface Interfaces... -
Page 8: Pos Qtouch2
2.2.2 POS QTouch2 Main switch Touch screen Clerk key lock Power-LED Customer display Card reader USB interface Interfaces 2.3 Operating modes The operating modes control the operation of your POS system. There are 5 different modes for various functions. You switch between corresponding modes with the touch key at the upper right side of the touch screen, alternating R –... -
Page 9: Interfaces
Please note that all interfaces have to be programmed before connecting any external devices. If you have any questions about the programming, please ask your local QUORION dealer. Power supply Cash drawer 1 and 2... -
Page 10: Pin Assignment
D-SUB connector of the adapter and put the other end of the adapter in the interface socket of the Concerto / QTouch You can order the special adapter cable from your local QUORION dealer. If you want to make the connection yourself, please note the following specifications:... - Page 11 Adapter cable, type DTR/DSR (grey) CON-M 08Pin/RJ45 CON-M 09Pin/DSUB Pin 1 Pin 1 Pin 2 Pin 2 Pin 3 Pin 3 Pin 4 Pin 4 Pin 5 Pin 5 Pin 6 Pin 6 Pin 7 Pin 7 Pin 8 Pin 8 Pin 9 SHLD SHLD...
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Page 12: Names Of Keys And Their Function
2.5 Names of Keys and Their Function Key label Key name Key function Numeric Keys - used for entering numbers Receipt Feed - advances the receipt paper REC EI P T Journal Feed - advances the journal paper JO URN AL Clear CLEAR - clears incorrect entries and stops the error alarm... - Page 13 Key Label Key Name Key Function - calculates sub total Sub Total TOTAL - prints out receipt copy if no receipt opened Cash Payment CASH - used to tender payments in cash Check Payment - used to tender payments in check Check Card Payment - used to tender payments in card...
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Page 14: Getting Started
If so, connect the power pack to the Concerto. The power plug is at the rear next to the interfaces. Now connect the power supply with the power circuit and turn on the POS Concerto / QTouch with the main switch. -
Page 15: Register A Department
4.2 Register a Department Department keys may be used either to enter free prices or to select PLU’s from a list. If you press a department key without entry, you will see a list with all PLU’s which are linked to that department. -
Page 16: Create A Plu During The Sale
4.5 Create a PLU during the Sale Occasionally, a clerk may have to enter a new item, which has not been programmed in the data base of the POS. If this happens, the Concerto / QTouch will automatically prompt you to create this item. -
Page 17: Multiplication/Division
4.6 Multiplication/Division Instead of pressing the same item repeatedly, you may use the “Multiplication” key. First, enter the quantity to be CUSTOMER LOGO rung up, followed by the “Multiplication” key and then the item. 5 Department 1 17,50 3 PLU 25 3,00 Depending on the programming, the “Multiplication”... -
Page 18: Holding A Sale
It is recommended to press the “Subtotal” key before tendering, to have the possibility to check the subtotal and to enter the tendered amount. The POS Concerto / QTouch will then automatically calculate the change owed to the customer. -
Page 19: Tendering In Foreign Currency
4.9 Tendering in Foreign Currency In addition to the local currency the POS Concerto / QTouch can operate with different foreign currencies, which are saved separately in the reports. Just press the “FCE” key instead of Subtotal to convert the total amount in a pre-programmed foreign currency. -
Page 20: Corrections
5. Corrections 5.1 Clearing of Inputs and Error Messages To erase an incorrect entry not yet registered, and to clear any error messages just press the “Clear” key. CLEAR 5.2 Error correction The “Error Correct” key (EC) is used to clear the last item CUSTOMER LOGO immediately. -
Page 21: Refund
5.4 Refund A refund is used to return previously sold items. The PLU’s CUSTOMER LOGO will be added to the stock and the money is returned to the customer. The turnover in the reports will be corrected. REFUND -1 PLU 1 -0,10 REFUND To refund an item, press the “Refund”... -
Page 22: Transaction Cancel
5.6 Transaction Cancel The “Transaction cancel” is used to void a complete receipt before it is finalized with a payment. Simply press the key “Transaction cancel” to automatically void all items from the current receipt. 5.7 Tender Correction With the function “Tender Correction” you may change any amount from one payment media to another. -
Page 23: Amount Discount/Surcharge
6.2 Amount Discount/Surcharge Similarly, it is possible to use amount rebates. The only difference is that no percentages are calculated but rather CUSTOMER LOGO total amounts such as coupons are subtracted/added. 1 PLU 1 10,00 Enter the amount directly after the item or the subtotal and 1 PLU 2 5,00 press the “(-)”... -
Page 24: Using Shift Levels
It is also possible to block the shift for either PLU’s or departments. 7.2 Price Shift The POS Concerto / QTouch allows for more than one sales price for each PLU. This is a useful function for special occasions, such as Happy Hour or item promotions. You may program an automatic price shift based on a time period or manually change the price shift via key entry. -
Page 25: Keyboard Levels
Furthermore, it can be used in hotels to save room accounts or in retail applications to save accounts per customer. The POS Concerto / QTouch therefore support three independent memory configurations for tables, rooms and accounts. -
Page 26: Print The Invoice
8.2 Print the Invoice To invoice a table you must re-open it first. All ordered items and the subtotal will be displayed. Now press the key CUSTOMER LOGO “Print Invoice”. INVOICE You may choose to finish the table immediately by Table # payment or receive a proforma invoice. -
Page 27: Splitting A Balance
8.4 Splitting a Balance The function “Table Split” is used to create more than one invoice from the same table. This may be necessary if the guests of one table wish to pay separately, for example. To split a table, first open it and press the key “Table Split”. -
Page 28: Modifiers And Condiments
CURSOR 9. Reports The POS Concerto / QTouch offer a wide range of reports to collect and monitor your sales data. All functions of the system have their own report memory in four periods. They can be checked separately as system reports or combined as free programmable user reports. The report memory of each function does not only contain the total sum, but also information about clerks and time periods. -
Page 29: System Reports
9.1 System Reports Each function of the POS has its own system report, which is permanent in the software. Depending on the configuration, this report can contain different information such as customer count, quantity, and amount. If you press the key “SYS” in mode X or Z you will receive a list of all available system reports. Now, you can select one report with the cursor keys and confirm by pressing “SYS”... -
Page 30: User Reports
9.2 User Reports User reports are freely programmable report lists containing several system reports. Hence, you have the possibility to create your individual reports. While programming the POS, you can define what data should be printed in the “Daily Report”, for instance. Later you only need to call one user report instead of manually selecting several different system reports. -
Page 31: Electronic Journal
9.3 Electronic Journal The Electronic journal will log all operations of the POS by storing a copy of each receipt printout. Depending on the programming you can do this either in binary or in ASCII text format. If you press the key “ENTER” in mode X or Z you will receive a list of all available user reports. Scrolling to the end of the list, you will find the entry “Electronic journal”. -
Page 32: Binary Format
PAGE 10. Programming The programming of the POS Concerto / QTouch is classified in two parts: configuration and file programming. First the requested functions must be activated in the configuration. This will allocate the memory for each function. Then the pre-configured functions can be filled with user data in the programming. -
Page 33: Easy Plu Programming
10.2 Easy PLU Programming The easy programming of PLU’s is done in manager mode (M) only. To program a PLU enter the code number of the data field you want to change and confirm with the “Subtotal” key. The following codes are available: Sales Price Cost Price Description... -
Page 34: File Programming
10.3 File Programming Start programming either by entering the file number directly on the “TYPE” key or by pressing the “TYPE” key without entry and selecting the file from the programming window. At the end of each line the file number is shown in brackets for reference. Please note that files, which are not activated in the configuration, will not be shown. -
Page 35: Program Version And Test Routines
CASH TYPE ENTER TYPE CURSOR 10.4 Program Version and Test Routines The POS Concerto / QTouch have a set of test routines built-in to check certain hardware components and receive --------------------------- information about the installed drivers and software F: 1v-WE version. -
Page 36: Training Mode
11. Training Mode The training mode is used to test all functions of the POS Concerto / QTouch without adding the turnover to the reports. The report memory will not be changed and all counters remain constant. Please note that in this mode all receipts will be automatically marked as „Training”. -
Page 37: Service And Maintenance
The POS Concerto / QTouch do not contain any components, which can be serviced or repaired by the user. Please have all maintenance performed by a qualified QUORION dealer. Unauthorized manipulations may lead to a loss of warranty. 12.6 Assembling of the Stand of POS QTouch2 1. -
Page 38: Information On The Electromagnetic Compatibility And Safety
13. Information on the Electromagnetic Compatibility and Safety CE Conformance This QUORiON cash register conforms to the European Community’s EMV 2004/108 directive. The cash register fulfills the following technical European requirements: EN 55022: “Norm values and measuring procedures for radio interference properties characteristics of information technology devices“...