Appendix A: Troubleshooting; Common Problems And Solutions - Linksys WPS54GU2 User Manual

Wireless-G PrintServer for USB 2.0

Appendix A: Troubleshooting

This appendix consists of "Common Problems and Solutions". Provided are possible solutions to problems that
may occur during the installation and operation of the PrintServer. Read the descriptions below to help you solve
your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

If the PrintServer is not working correctly, follow the advice in this chapter. If you have trouble printing, see
Chapter 3 first, and then go to Chapter 8. If this Troubleshooting section does not resolve your problem, please
see Appendix I to contact Technical Support.
1. All the LEDs on the front of the PrintServer are off.
Check the power supply and the power connection.
2. The PrintServer's Status LED lights up orange or flashes continuously.
Reset the PrintServer. Unplug the power supply and plug it back in, or press the Reset button on the back of
the PrintServer for approximately ten seconds.
3. I am using DHCP, and the PrintServer gets an IP address conflict involving the PrintServer.
If the PrintServer is left on when the DHCP server is turned off, the PrintServer will retain its IP address
without informing the DHCP server. Reset the PrintServer so it will obtain a new IP address. This problem may
also occur if you assigned a static IP address within the range used by the DHCP server. If so, use another
address NOT within the range used by the DHCP server.
4. The PrintServer's LAN LED is not lighting up.
Check your cabling and make sure that the Link LED on your hub or switch is lit.
5. A printer connected to the PrintServer cannot print or prints garbage.
Do the following:
• Check the cable connection between the PrintServer and printer.
• Make sure the printer driver in the application program or Windows matches the printer.
• Make sure the cable distance is not too long, less than 10 feet.
6. The Configuration button on the Printer Status screen in Bi-Admin is grayed out, even though my
printer is bi-directional.
The button is unavailable until the printer has finished its print jobs and sits idle.
Appendix A: Troubleshooting
Common Problems and Solutions
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