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Troubleshooting Tips; Technical Support - NETGEAR RP614 v2 Installation Manual

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4
4
Run the Setup Wizard to Connect to the Internet
a.
The first time you log in to the router, you see this menu. If you do not see this
menu, click the Setup Wizard link on the upper left of the main menu.
b.
Click Next to proceed. Input your ISP settings, as needed and click Apply to
save your settings.
c.
Click Test to verify your Internet connection and register your product. If you
have trouble connecting to the Internet, use the Troubleshooting Tips below to
correct basic problems, or refer to the Reference Manual on the Web Safe Router
Resource CD.
Note: If you use popup blocking software, the Test page may not open.
Alternatively, you can simply open a new browser window and browse the
Internet to verify Internet connectivity is active.
You are now connected to the Internet!
*201-10034-02*
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Troubleshooting Tips

Here are some tips for correcting simple problems that prevent you from connecting to the
Internet or connecting to the router.
Be sure to restart your network in the correct sequence
Follow this sequence. Turn off the modem, router, and computer. Turn on the modem
first and wait two minutes. Next turn on the router, and finally the computer.
Make sure the Ethernet cables are securely plugged in
For each powered on computer connected to the router with a securely plugged in
Ethernet cable, the corresponding router LAN port status light will be lit. The label
on the bottom of the router identifies the number of each LAN port.
The Internet port status light on the router will be lit if the Ethernet cable from the
router to the modem is plugged in securely and the modem and router are turned on.
Make sure the network settings are correct
LAN and wirelessly connected computers must be configured to obtain an IP address
automatically via DHCP. For instructions on how to do this, please see the animated
tutorials on the Web Safe Router Resource CD or Appendix C in the Reference Manual
on the Web Safe Router Resource CD.
Some cable modem ISPs require you to set the router to use the MAC address of the
computer registered on the account. If so, in the Basic Settings menu Router MAC
Address section, select "Use this Computer's MAC address." The router will then
capture and use the MAC address of the computer that you are now using. You must
be using the computer that is registered with the ISP. Click Apply to save your
settings. Restart the network in the correct sequence.
January 2004

Technical Support

PLEASE REFER TO THE SUPPORT INFORMATION CARD THAT SHIPPED
WITH YOUR PRODUCT.
By registering your product at www.NETGEAR.com/register, we can provide you with
faster expert technical support and timely notices of product and software upgrades.
©2004 NETGEAR, Inc. NETGEAR, the Netgear logo, The Gear Guy and Everybody's connecting are
trademarks or registered trademarks of Netgear, Inc. in the United States and/or other countries. Microsoft and
Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries. Other
brand and product names are trademarks or registered trademarks of their respective holders. Information is
subject to change without notice. All rights reserved.

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