Troubleshooting Tips; Technical Support - NETGEAR ProSafe FVS318v3 Installation Manual

FVS318v3_IG 11oct2012.fm Page 2 Friday, October 12, 2012 10:55 AM
If you do not see this page, type http://www.routerlogin.net in the browser
address bar and click Enter.
2. Click OK to proceed.
3. If you still cannot connect to the FVS318v3, verify your computer networking
setup. Your computer should be set to obtain both IP and DNS server
addresses automatically. See the reference manual or tutorials on the resource
CD.
4. Follow the Smart Wizard prompts to connect to the Internet.
5. Click Done on the Success screen, and be sure to click OK at the last prompt
to close the screen and finish.
Note: The Smart Wizardonly appears when the FVS318v3 is in its factory default
state. After you configure the FVS318v3, it will not display again. You can always
connect to the router configuration menu to change its settings. To do so, open a
browser and visit http://www.routerlogin.net. Then, when prompted, enter admin for
the user name and password for the password.

Troubleshooting Tips

Here are some tips for correcting common problems you might encounter.
Be sure to restart your network in this sequence:
1. Turn off and unplug the modem, turn off the FVS318v3, and turn off the
computer.
2. Plug in and turn on the modem, and wait 2 minutes.
3. Turn on the FVS318v3, and wait 1 minute.
4. Turn on the computer.
Make sure that the Ethernet cables are securely plugged in.
• If the Ethernet cable to the FVS318v3 from the modem is plugged in securely
and the modem and FVS318v3 are turned on, the INTERNET LINK LED on the
FVS318v3 is lit.
• For each powered-on computer connected to the FVS318v3, the corresponding
FVS318v3 LOCAL port LINK LED is lit.
Make sure that the network settings of the computer are correct.
• Ethernet cable and wirelessly connected computers should be configured to
obtain IP and DNS addresses automatically by DHCP whenever possible. For
help with configuration, see the reference manual.
• Some cable modem ISPs require you to use the MAC address of the computer
registered on the account. If this is the case, in the Router MAC Address section
For the complete EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For indoor use only in all EU countries and Switzerland.
October 2012
of the Basic Settings screen, select "Use this Computer's MAC Address." The
firewall then detects and uses the MAC address of the computer that you are
now using. You must use the computer that is registered with the ISP. Click
Apply to save your settings. Restart the network in the correct sequence.
Use the FVS318v3 LEDs to verify correct operation.
If the FVS318v3 Power LED does not turn solid green within 2 minutes after you
turn the firewall on, or if the Test LED does not turn off, reset the firewall as
described in the reference manual.

Technical Support

After installing your device, locate the serial number on the label of your product and
use it to register your product at https://my.netgear.com.
You must register your product before you can use NETGEAR telephone support.
NETGEAR recommends registering your product through the NETGEAR website.
For product updates and web support, visit http://support.netgear.com.
NETGEAR recommends that you use only the official NETGEAR support
resources.
You can get the reference manual online at http://downloadcenter.netgear.com
through a link in the product's user interface.
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Electrical and Electronic Equipment (the WEEE directive). If you dispose of this product in the
European Union, treat and recycle it in accordance with your jurisdiction's laws that implement the
WEEE directive.
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