Technical Support, Service And Repair - 3Com III Handbook

Memo Pad application:
If you cannot manually arrange the order of the memos in the List
screen, check the Memo Preferences setting. Make sure that Sort
by is set to Manual.
If you choose to view your memos alphabetically on Palm
Desktop and then perform a HotSync operation, the memos on
your Palm III organizer still appear in the order defined in the
Memo Preferences setting. In other words, the sort settings that
you use with Palm Desktop are not transferred to your Palm III
organizer.
Date Book application:
In the Week View, you cannot select overlapping events that have
the same start time. If you have two or more events with the same
start time, choose the Day View for the particular day to see the
overlapping events.

Technical Support, Service and Repair

If you have a problem using your Palm III organizer, make sure you
have reviewed the following:
The "Troubleshooting" section earlier in this chapter
The README file and HelpNotes located in the folder where you
installed the Palm Desktop software on your computer (or on your
installation CD or diskettes)
The Palm Desktop software Online Help
The most recent Palm III organizer HelpNotes on your regional
web site (listed later in this section)
For further assistance, you can contact your regional technical support
office by e-mail, phone or fax. Before requesting support, please
experiment a bit to reproduce and isolate the problem. When you do
contact support, please be ready to provide the following information:
The version of Windows you are using
The actual error message or state you are experiencing
The steps you take to reproduce the problem
If you need information about Palm Computing products, would like
to order 3.5" diskettes for your Palm Desktop software or want to
purchase accessories. See "Information and Accessories" later in this
chapter.
Chapter 5 Page 57