If You Require Assistance; Warranty Repair - Parasound Zhd Owner's Manual

IF YOU REQUIRE ASSISTANCE

Are You Having Difficulty?
Front panel HDMI is not illuminated
- Make sure the AC power cord plug is firmly seated in the AC receptacle.
- Is the AC outlet where the Zhd is plugged in live?
No response to the remote control
- Remote handset is too far away. You need to use an IR repeater to extend its reach.
- Batteries are too weak and should be replaced.
- The IR receiver on the Zhd front panel is blocked.
- Your Plasma TV is too close to the Zhd and interfering with its IR receiver operation.
Move Zhd further away or use a plasma proof IR repeater system.
Zhd does not automatically switch inputs when linked to a Parasound controller
- Serial (RS-232) cable must be a "null modem" (crossover) type cable.
Video image is not clear or pixels are dropping out
- HDMI cable is defective and/or the cable run is too long.
- Try turning the boost feature on and off to see which looks better.
- Your HDMI interconnect cables are not certified by HDMI, replace with HDMI-certified cables.
Video image is unclear with boost turned on
- The boost is only for long cable runs (typically over 15 feet, or about 5 meters). Switch boost
off by pressing and holding both the Input 1 button and the Input 5 button simultaneously.
The Boost indicator is only illuminated when boost is turned on.
Note: Successful viewing and listening with HDMI depends on the HDMI capabilities of your
HDMI sources, HDMI TV and HDMI cable. You should not expect good results unless all of
your HDMI products and HDMI connectors are HDMI certified. There is more information about
HDMI on our website www.parasound.com
Warranty Repair Information
Call your Parasound dealer first. If the dealer can't help you with your problem we encourage
you to call Parasound's Technical Service Department, toll-free at 1-866-770-8324, Monday –
Friday, 8am – 4pm Pacific time. We can suggest other diagnostic tests you can easily perform.
If we determine that your Zhd should be returned to Parasound or an Authorized Parasound
Warranty Center for inspection and possible servicing, we will provide the location of a warranty
center near you or shipping instructions for the unit's return to Parasound.
Before You Return Any Unit to Parasound for Service
Before you send your unit to Parasound, you will need to obtain a specific Return Authorization
(RA) number and shipping instructions from Parasound's Technical Department. The RA number
must be clearly marked on the outer carton. Use the original factory packing materials and
arrange adequate insurance to cover its value. You must include a copy of your purchase
receipt, since this document establishes the validity of this unit's warranty. Warranty repairs are
only performed by Parasound or Parasound Authorized warranty centers when your purchase
receipt is from a Parasound Authorized Dealer or Parasound Authorized Reseller.
Units Will Be Refused by Parasound Under the Following Conditions:
1. Unit was sent without the Parasound-assigned RA number marked on the carton.
2. Unit was sent in an unsuitable shipping carton, likely to have been damaged in transit.
3. Unit has inadequate packing, unit likely to have been damaged in transit.
4. Unit was shipped collect for shipping charges. We do not accept collect shipments.
5. Unit was shipped via the US Postal Service.
6. Unit was sent to an address other than the address instructed by our Technical Department.
Note: The shipping address is not the same as Parasound's office address.
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