Troubleshooting: Before Contacting Service Personnel - Samsung TV Owner's Instructions Manual

Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.
If you cannot solve the problem using the instructions below, note the model and serial number of the
television and contact your local dealer.
No sound or picture
Normal picture but no sound
No picture or black and white picture
Sound and picture interference
Blurred or snowy picture,
distorted sound
Remote control malfunctions
The Record button ( ) does not work
Check that the mains lead has been connected to a wall socket.
Check that you have pressed the ON/OFF button (
POWER button ( ).
Check the picture contrast and brightness settings.
Check the volume.
Check the volume.
Check whether the volume MUTE button (
on the remote control.
Adjust the colour settings.
Check that the broadcast system selected is correct.
Try to identify the electrical appliance that is affecting the television
and move it further away.
Plug your television into a different mains socket.
Check the direction, location and connections of your aerial.
This interference is often due to the use of an indoor aerial.
Replace the remote control batteries.
Clean the upper edge of the remote control (transmission window).
Check the battery terminals.
This button is only operational with an AV-Link VCR. If you have an
ordinary VCR, it has no effect. You must use the Record button on
your VCR remote control.
Check that your AV-Link VCR has been correctly connected.
) and the
) has been pressed
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