Appendix; Faq And Troubleshooting - Acer I110 User Manual

Appendix

FAQ and troubleshooting

This section lists frequently asked questions that may arise during the use of your
smartphone, and gives easy answers and solutions to these questions.
Aspect
Audio
Multimedia files
System information
and performance
Power
RAM / ROM
Internal storage
Unlock pattern
Question
Why is there no sound
coming from the device?
Why can't I view my
video files?
Why can't I play my
music files?
How do I check the OS
version of my device?
I can't turn on the
device.
How do I check the RAM
and ROM memory
status?
My device's available
internal storage is full or
almost full.
I forgot my unlock
pattern.
Answer
If the headset is plugged into the device, the
speaker is automatically shut off. Disconnect
the headset.
Check that the device volume setting is not
muted.
Check that the volume control is not at its
lowest setting.
You may be trying to view a video that is not
supported. Refer to "Multimedia" on
page 48.
You may be trying to play a file that is not
supported. Refer to "Multimedia" on
page 48.
Tap Apps > Settings > About phone to check
the OS version (Build number) and other
hardware and software information.
The battery power may be depleted. Recharge
the device. Refer to "Charging the battery"
on page 7 for more information.
To check the ROM status, press the Menu
button and then tap System settings >
Storage.
To check RAM status, tap Apps > Settings >
RUNNING.
Uninstall applications or move applications to
the SD card to increase available storage. See
"Managing applications" on page 38.
After a certain number of wrong entries, you
will be presented with an option to reset your
pattern. Tap Forgot pattern? and enter your
google account username and password.
Note: You must have an active Google
account on the smartphone.
Alternatively, you restore your smartphone to
factory settings. See "Restoring to factory
settings" on page 39.
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