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If your SiPix product needs to be returned for repair, you must contact SiPix technical support prior to
shipment for an RMA number before sending in the product. The RMA number is a Return Merchandise
Authorization number. SiPix will refuse all shipments without a proper RMA number. The RMA
number MUST be printed on the outside of the original shipping carton in large print written in black ink next
to the shipping label. Failure to properly pack shipment could cause serious damage to the product and void
the warranty.
Should any defect(s) be discovered, the product may be returned to SiPix with a valid RMA number. If you
are returning product for repair, please be sure to do the following:
1. Call SiPix Customer Support Mon-Fri from 8AM to 6PM PST at 510.651.9199 and obtain an RMA
(Return Merchandise Authorization) number.
2. Print your RMA number on the OUTSIDE of the original shipping carton in large print written in black
ink next to the shipping label.
3. Include a copy of the bill of sale with the returned product.
4. Unless otherwise instructed, do not return any manuals or software when returning items for repair.
5. Ship to SiPix via a traceable shipping method and retain the tracking number.
Note: This product is intended for use only within the boundaries and territories of the United States and
Canada. If you purchased this product in Mexico or South America and need assistance or repair, you must
contact your originating reseller for service and support. SiPix, Fremont CA, will not accept any shipments
from outside the boundaries and territories of the USA and Canada. SiPix often bundles many different third
party software options with its products. If any of these options were ordered with your SiPix product and
they appear to be missing or incorrect, contact your reseller immediately.
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