Troubleshooting - Ematic E4 Series User Manual

21.2 Troubleshooting

Problem
Unit will not turn on
Unit spontaneously
turns off
Player connected by
USB, but computer
does not recognize the
device
No sound when
playing media
Videos won't display
on the screen
Doesn't save: "Save
Failure"
Wrong language
Songs on player are
not in playable list
E4 Series User Manual
Possible Reason
Weak battery
Invalid operation
Weak battery
USB cable damaged
USB in disabled in the BIOS
OS does not support USB
Wire wrongly connected
Any issues of the PC
Volume is too low
Wrong audio out device
Unsupported file format
The file is corrupted
Damaged earphones
Format failure
Improper TV-OUT configuration Turn OFF the TVOUT Setting in order to
Storage full
Wrong save path
Wrong language is configured
Songs in the wrong folder
Solution
Recharge the battery for 4 hours
Switch player off and then on again
Recharge the battery for 4 hours
Replace with a new cable
Enable USB functionality in the BIOS
Install or update the OS driver
Make sure the cable is firmly connected
Reboot PC
Turn up the volume
Set right parameter
Re-encode media in a supported format
Re-copy the file to the player. You may
have to re-encode the file
Use different earphones
Format with a FAT32 file system
watch videos on the device
Delete some files from the player
Double-check the destination folder
Change the language in Settings
Move all song files to the player's MUSIC
folder, or one of its subfolders
Page 30 of 32