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This section contains help and service information, the product warranty, and notices.
Appendix A. Help and service information
See "Solving scanner problems" on page 1-21 before requesting help or service. This
section contains information on how to obtain online and telephone technical support.
Online technical support
Online technical support is available during the life of your product. Online assistance
can be obtained through the Personal Computing Support Web site, the PSG Electronic
Bulletin Board System, and the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Web Site
IBM Automated Fax System
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Marketing, installation, and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM's discretion, 90 days after the option
has been withdrawn from marketing. Additional support offerings, including
step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to
walk you through the problem during the call.
Copyright IBM Corp. 1999
Part 2: Appendixes
http://www.ibm.com/pc/support
1-800-426-3395
1-800-465-3299 (in Canada)
2-1
- Quick Links:
- Installing the Software
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