NETGEAR Sprint 341U User Manual

NETGEAR Sprint 341U User Manual

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NETGEAR
341U USB Modem
User Guide
©2013 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their
respective owners.
2400298 Rev 3

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Summary of Contents for NETGEAR Sprint 341U

  • Page 1 ® NETGEAR 341U USB Modem User Guide ©2013 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their respective owners. 2400298 Rev 3...
  • Page 2: Table Of Contents

    External Antennas ......................8 Alerts ..........................8 Your Network Connection ......................10 Launching Your Network Connection .................10 Connecting the Device .......................10 TRU-Install........................11 OLED Display ...........................13 Interpreting the OLED Display ...................13 Data Usage ........................14 Alerts ..........................14 NETGEAR 341U Manager Interface ..................15 Home Page ........................15...
  • Page 3 Displaying the NETGEAR 341U Manager Home Page ..........16 Logging In as an Administrator ...................16 Data Usage.........................18 My Account Summary ....................18 Alerts ..........................19 Status (Connection Details) ..................19 GPS Page ..........................20 Settings Page ........................22 General > Device Tab ....................22 General > Software and Reset Tab ................23 General >...
  • Page 4 Configuring Access Point Names ..................42 Software and Reset ........................43 Exporting and Importing Settings ..................43 Exporting Settings.......................43 Importing Settings .......................43 Update USB Modem Software and Firmware..............43 Downloading Software Updates ..................44 Upgrading Firmware From a File ................44 Resetting Your Device .......................45 Clearing Account Details Only ..................45 Resetting Device Settings Only...................45 Resetting to Factory Default Settings ................45 GPS Settings ..........................47...
  • Page 5 Troubleshooting ........................52 General Tips ........................52 OLED Display Is Dark ......................52 Insufficient Signal Strength ....................52 Cannot Display the Home Page ..................52 Cannot Connect to the Mobile Broadband Network ............54 GPS Doesn’t Seem to Be Available ...................54 Cannot Check for Updates ....................54 Technical Specifications ......................55 Radio Frequency and Electrical Specifications ..............55 Software Specifications ......................55...
  • Page 6 Copyright ...........................98 Limitation of Liability ......................98 Additional Information and Updates ...................98 Index ............................99...
  • Page 7: Get Started

    Get Started The following topics give you all the information you need to set up your device and Sprint service the first time. Your Device The following illustrations show your device’s primary external features and buttons. Front View Back View (Cover Removed) Get Started...
  • Page 8: Package Contents

    ● Recycling envelope Care and Maintenance As with any electronic device, you should handle your NETGEAR 341U USB Modem with care to ensure reliable operation. Follow these guidelines in using and storing the device. ● Protect the device from liquids, dust, and excessive heat.
  • Page 9: Setting Up Your Device

    The following topics describe how to set up and start using your device. Starting Your Device for the First Time The NETGEAR 341U USB Modem is designed to activate automatically the first time that it is plugged in, using ‘hands-free activation’. Typically, the activation process will be seamless, not requiring any action on your part;...
  • Page 10: Getting Help

    Getting Help Learn where you can get more information or assistance. Visiting the Sprint Website Sign on to sprint.com to get up-to-date information on Sprint services and options. ● Review coverage maps. ● Access your account information. ● Add additional options to your service plan. ●...
  • Page 11: Device Basics

    Device Basics Learn about the buttons, connectors, and other components of your NETGEAR 341U USB Modem. 3G and LTE Networks These wireless networks connect you to the Internet. Depending on your coverage area, you may have: ● Only LTE coverage ●...
  • Page 12: Signal Information

    Mode. Signal Information Learn how to determine the signal strength and get detailed network status information. Signal Strength The signal strength icon appears on your device’s OLED display and in the NETGEAR 341U Manager’s Connection Details panel. Icon Description No signal...
  • Page 13: Oled Display

    Turning the OLED Display On or Off. Micro-SIM Your NETGEAR 341U USB Modem comes with a pre-installed micro-SIM that gives you access to the Sprint network. To replace the micro-SIM if needed (your micro-SIM is damaged, you want to use a different account, etc.):...
  • Page 14: External Antennas

    3. Slide the new micro-SIM into the tray. 4. Replace the back cover. External Antennas Your NETGEAR 341U USB Modem supports the use of external MIMO antennas via two antenna connectors on the top edge of the device. Important: If you choose to use external antennas, you must connect MIMO antennas to both antenna connectors, otherwise the device will not function correctly.
  • Page 15 ● Mobile Broadband disconnected (Connection error) ● Add more data ● Downloading and Installing Firmware ● Airplane mode ● Temperature error Device Basics...
  • Page 16: Your Network Connection

    To connect the device to your computer: 1. Insert the device’s USB connector into a USB 2.0 or USB 3.0 slot in your computer. If the computer does not have device drivers installed for the NETGEAR 341U USB Modem, they are installed using TRU–Install.
  • Page 17: Tru-Install

    TRU-Install The NETGEAR 341U USB Modem includes TRU-Install, which is a feature that installs the necessary drivers the first time you connect your device to your Windows or Mac computer. An installation CD is not required. Windows When the device is connected to a Windows computer that does not have the required device drivers, the device starts up and then: 1.
  • Page 18 b. Open the TRU-Install drive. c. Open the Win folder. d. Double-click Setup.exe. e. When the End user license agreement is displayed, select I’ve read and agree to the terms and conditions of my order. 2. Click Install. 3. When the installation is complete, click Finish. When the device is connected to a Mac computer that does not have the required device drivers: 1.
  • Page 19: Oled Display

    OLED Display The NETGEAR 341U USB Modem’s OLED display shows details (connection status, roaming status, and GPS info) and data usage for the current billing period or connection session. If the OLED display is not lit, see Turning the OLED Display On or Off.
  • Page 20: Data Usage

    OLED display shows the most severe alert. The alert remains on screen until it is resolved. To view and resolve alerts, log in to the NETGEAR 341U Manager home page. (See Logging In as an Administrator.) See the Alerts section of...
  • Page 21: Netgear 341U Manager Interface

    Access your device and connection information, and configure device settings from the NETGEAR 341U Manager (browser) interface. Home Page The home page is the entry page for the NETGEAR 341U Manager interface. ● View your data usage and status information for your data connection.
  • Page 22: Displaying The Netgear 341U Manager Home Page

    Estimated data usage for current billing period. Displaying the NETGEAR 341U Manager Home Page There are two ways you can display the NETGEAR 341U Manager home page. Note: You can display the home page only when your device is plugged in.
  • Page 23 • http://SprintModem • http://192.168.1.1 2. In the Sign In field, enter the NETGEAR 341U Manager administrator password (1-31 letters, numbers, and symbols). (The default password is “password”. It’s recommended you change the password, if you haven’t already. See Changing the NETGEAR 341U Manager Password.)
  • Page 24: Data Usage

    Elapsed time Length of time that your device has been connected to the network My Account Summary The My Account Summary section shows basic information about your plan, and includes a link to see more detailed information. NETGEAR 341U Manager Interface...
  • Page 25: Alerts

    You can also view the most urgent alert on the USB modem’s OLED display. Alerts for a list of alerts you may encounter and the corrective actions required. Status (Connection Details) The Status section shows details about your mobile broadband service and connection state. NETGEAR 341U Manager Interface...
  • Page 26: Gps Page

    From the GPS page, you can obtain your current location coordinates (latitude, longitude, altitude, etc.). You can also enable or disable GPS tracking, and choose the tracking method being used (one- time or continuous). 1. Log in to the home page. (See Logging In as an Administrator.) NETGEAR 341U Manager Interface...
  • Page 27 One-time – Click Update location to get a location fix, or click Cancel to stop waiting for the fix to complete. Start / Stop ● Continuous – Click Start to begin tracking and refreshing the location fix information regularly, or click Stop to stop tracking. NETGEAR 341U Manager Interface...
  • Page 28: Settings Page

    From the General > Device tab of the Settings page, you can turn your device’s OLED display on/off, choose the type of data usage to show on the OLED display, and configure the web browser URL and IP Address. 1. Log in to the home page. (See Logging In as an Administrator.) NETGEAR 341U Manager Interface...
  • Page 29: General > Software And Reset Tab

    Password. Password IP Address The IP address that will be used to access the NETGEAR 341U Manager page. You can change this from the default (192.168.1.1) if there are conflicts with other devices on your system. General > Software and Reset Tab From this tab, you can save your current device settings and restore them later, update your software, and reset your device to default settings.
  • Page 30 Click Save to make a copy (export) of the USB modem’s current Backup Settings configuration, so that you can restore it later if needed. See Exporting Settings. Restore Settings Click Choose file to use a previously saved copy of your device configuration. See Importing Settings. NETGEAR 341U Manager Interface...
  • Page 31: General > System Logs Tab

    Technical support staff may need you to configure system logging in this tab for the purpose of error diagnosis. Note: You should only adjust settings in this tab under the direction of technical support staff. 1. Log in to the home page. (See Logging In as an Administrator.) NETGEAR 341U Manager Interface...
  • Page 32: Network > Preferences Tab

    Network > Preferences Tab From this tab, you can configure your device’s configuration for selecting networks and roaming, and receive network configuration updates from Sprint. 1. Log in to the home page. (See Logging In as an Administrator.) NETGEAR 341U Manager Interface...
  • Page 33 If selected, the roaming areas where a warning will appear when you enter them. See Enabling / Disabling the Roaming Guard Warning Message. Update PRL Click to check if a new PRL (Preferred Roaming List) is available on the network, and use it to update your device. NETGEAR 341U Manager Interface...
  • Page 34: Network > Apn (Access Point Name) Tab

    Point Name (APN) for that carrier. The APN is checked by the carrier to determine the type of network connection to establish. Note: Your NETGEAR 341U USB Modem comes with the APN for Sprint preconfigured. In this tab, you can add (or modify) APNs for the networks you want to connect to.
  • Page 35: Network > Sim Security Tab

    3. If the SIM has security enabled, SIM Security will be Active. Click Disable to disable SIM security. The following information is displayed. Item Description SIM Security The current state of the SIM PIN feature (Inactive or Active). Click Disable to disable SIM security. NETGEAR 341U Manager Interface...
  • Page 36: Network > Status Details Tab

    2. Click Settings > Network > Status Details. The information that is displayed depends on your current connection. 4G/LTE Details Item Description Status Indicates whether you are connected to an LTE network. PS service type Indicates the LTE service type. NETGEAR 341U Manager Interface...
  • Page 37 Indicates whether you are connected to a 3G network. PS service type Indicates the 3G service type (for example, CDMA, HRPD, CDMA_HRPD). IP Address The IP address of the 3G connection. Coverage Type The type of 3G network available. NETGEAR 341U Manager Interface...
  • Page 38 Subnet Color Technical support staff may request this value from you. Code AN-AAA Technical support staff may request this value from you. Packet Error Rate Technical support staff may request this value from you. NETGEAR 341U Manager Interface...
  • Page 39: Support Page

    (You must be connected to the Internet to use this link.) Manage Account Contact Sprint Customer Service by telephone (for business use or personal use). Feedback Send NETGEAR your comments on your device. See Feedback Page. NETGEAR 341U Manager Interface...
  • Page 40: About Page

    Item Description Account Details My number The USB modem’s telephone number. MSID The Mobile Station ID associated with your phone number. MEID The MEID of your device (displayed on the packaging and inside the back compartment). NETGEAR 341U Manager Interface...
  • Page 41 The version of the software that starts up your device. Version Device Model The manufacturer’s name for your device. NETGEAR 341U Version number of the NETGEAR 341U Manager web app. Manager PRL Version Preferred Roaming List version number. Power State The USB modem’s power state (Online, Offline).
  • Page 42: Feedback Page

    Click to view the AirCard Twitter feed in a new browser window or tab. (Your device must be connected to the network for this option to work.) Product Support User Guide Open an online version of this user guide in a new window or tab. NETGEAR 341U Manager Interface...
  • Page 43: Device Settings

    3. Beside LCD Data usage format, select the type of data usage to display (Billing cycle, or Current connection). 4. Click Submit. NETGEAR 341U Manager Home Page Settings Changing the NETGEAR 341U Manager URL You may want to change the URL for the NETGEAR 341U Manager to something more memorable. Device Settings...
  • Page 44: Changing The Netgear 341U Manager Ip Address

    (maximum 31 letters and numbers). 4. Click Submit. Changing the NETGEAR 341U Manager IP Address You may want to change the IP address for the NETGEAR 341U Manager if it conflicts with other devices on your system. To change the IP address: 1.
  • Page 45: Configuring Networks

    On the OLED Display The device’s OLED display shows either billing cycle data usage or current session data usage, depending on the format selected in the NETGEAR 341U Manager (see Setting the OLED Display Data Usage Format).
  • Page 46: Network Settings

    Setting the Roaming Mode Use this feature to choose where the device can be used in roaming mode. You can adjust this setting on the NETGEAR 341U Manager’s Settings > Network > Preferences page, using the following options: ●...
  • Page 47: Enabling / Disabling The Roaming Guard Warning Message

    Enabling / Disabling the Roaming Guard Warning Message Use this feature to have your device display a warning when you enter a roaming area. You can adjust this setting on the NETGEAR 341U Manager’s Settings > Network > Preferences page: 1.
  • Page 48: Configuring Access Point Names

    Configuring Access Point Names Your device comes preconfigured with the Access Point Name (APN) for Sprint. To add an APN for another network: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > APN. 3.
  • Page 49: Software And Reset

    Software and Reset Exporting and Importing Settings The NETGEAR 341U USB Modem lets you save your device settings so that you can make changes to your configuration and, if necessary, restore the original settings. Exporting Settings Settings include configuration information for the device, network, and NETGEAR 341U Manager interface.
  • Page 50: Downloading Software Updates

    If the device is connected to Sprint’s 3G network, an Alert message appears on the device and NETGEAR 341U Manager. There are two ways to get the software update from the NETGEAR 341U Manager. You can get it from the Alert message, or from the Software and Reset page.
  • Page 51: Resetting Your Device

    Starting Your Device for the First Time. You can reset the device to factory settings from the NETGEAR 341U Manager’s Software and Reset page. Note: You can only do a factory reset of your device with Sprint’s assistance. Contact Sprint Customer Service to obtain an MSL code that you will need to enter to perform the reset.
  • Page 52 1. Contact Sprint Customer Service to obtain an MSL code and your device’s PIN code, if needed. 2. Log in to the home page. (See Logging In as an Administrator.) 3. Click Settings > General > Software and Reset. 4. Below Factory Reset, click Reset. 5.
  • Page 53: Gps Settings

    GPS Settings Your NETGEAR 341U USB Modem provides GPS functionality to help you figure out where you are and get you where you’re going. There are a couple of requirements to access the GPS service. ● You must accept the GPS privacy agreement.
  • Page 54: Using Metric Units

    You can use metric units in the display of location information (for example, speed and altitude). You can choose the units on the NETGEAR 341U Manager’s GPS page. Note: The GPS service must be enabled before you can choose the units. For more...
  • Page 55: Frequently Asked Questions

    How Can I Tell I’m Connected to 3G or LTE? When you’re connected to a network, in the NETGEAR 341U Manager (http://SprintModem), the network type icon (LTE, 3G) appears in the Connection Details section on the left side of the page, and the connection status is shown on the Network >...
  • Page 56: Where Can I Use Gps

    1. Set GPS Mode to Continuous. (See Setting the GPS Mode.) 2. Determine the COM port number that your NETGEAR device (that is, your NETGEAR 341U USB Modem) is using. In the following example for Windows, the Device Manager shows that COM 16 is used.
  • Page 57: Tips

    Tips This section provides information on getting the most out of your device and your network connection. USB Modem Location Follow these guidelines in placing your device. ● Avoid moisture or extreme temperatures. ● For improved reception, place the device near a closed window. ●...
  • Page 58: Troubleshooting

    ● The knowledge base at the NETGEAR website (support.netgear.com) may also be useful. OLED Display Is Dark If the OLED display is dark, turn it on using the NETGEAR 341U Manager. See Turning the OLED Display On or Off. Insufficient Signal Strength If you have insufficient signal strength, an icon is displayed on the device’s home screen, and...
  • Page 59 URL.)  If the home page is still not displayed, try http://192.168.1.1 (unless you’ve changed the IP address in Changing the NETGEAR 341U Manager IP Address.) ● The Web browser is a recent version, and Java-enabled. The following are recommended: ...
  • Page 60: Cannot Connect To The Mobile Broadband Network

    Cannot Connect to the Mobile Broadband Network If this message is displayed, go through the following steps. ● Make sure the device seated correctly in the computer’s USB slot. ● Make sure you’re in a network coverage area. ● Check the Network Mode setting (See Setting the Allowed Network Mode).
  • Page 61: Technical Specifications

    Technical Specifications This section lists the electrical, radio frequency, and other parameters of the device for those who require technical information. Radio Frequency and Electrical Specifications This section lists the radio frequency and electrical parameters of the device. Item Description Approvals Current Maximum: ~700 mA...
  • Page 62: Environmental Specifications

    Not supported IOTA Supported OTASP (IS-683A, IS-683B, Supported IS-683C) OTAPA Supported PRL (Preferred Roaming Supported List) Authentication Supported Voice Not supported Single Position Location Standalone TTY/Accessibility Not supported Mobile IP Supported Network protocols TCP, UDP, ARP, RARP, ICMP (routing hardware) Pass-through of the following VPN types: PPTP IPSec...
  • Page 63 OLED Display Monochrome Area: 96 x 64 pixels Active area: 19.953 x 13.424 (mm) Pixel size: 0.193 x 0.194 (mm) Technical Specifications...
  • Page 64: Safety Information

    Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the NETGEAR 341U USB Modem are used in a normal manner with a well-constructed network, the device should...
  • Page 65: Regulatory Notices

    RF exposure limits in a portable configuration. At least 1.0 cm of separation distance between the NETGEAR 341U USB Modem and the user’s body must be maintained at all times. This device must not be used with any other antenna or transmitter that has not been approved to operate in conjunction with this device.
  • Page 66 ● Consult the dealer or an experienced radio/TV technician for help. CAUTION: Any changes or modifications not expressly approved by NETGEAR could void the user’s authority to operate the equipment. This device complies with Parts 15, 24, and 27 of the FCC Rules. Operation is subject to the...
  • Page 67: Legal

    Legal This section contains important license and legal information. Patents This product may contain technology developed by or for NETGEAR, Inc. This product includes technology licensed from QUALCOMM®. Licenses A large amount of the source code to this product is available under various free and open source licenses.
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    THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 100: Shadow License

    The mrouted program is covered by the license in the accompanying file named "LICENSE.mrouted". The mrouted program is COPYRIGHT 1989 by The Board of Trustees of Leland Stanford Junior University. shadow License Copyright (c) 1989 - 1994, Julianne Frances Haugh Copyright (c) 1996 - 2000, Marek Michałkiewicz Copyright (c) 2001 - 2006, Tomasz Kłoczko Copyright (c) 2007 - 2009, Nicolas François...
  • Page 101: Openssl License

    Copyright 1995-2003 by Internet Software Consortium Permission to use, copy, modify, and/or distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies. THE SOFTWARE IS PROVIDED "AS IS" AND ISC DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS.
  • Page 102: Original Ssleay License

    THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 103: Trademarks

    Trademarks SPRINT and the logo are trademarks of Sprint. NETGEAR, the NETGEAR logo and AirCard are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Windows® is a registered trademark of Microsoft Corporation.
  • Page 104: Copyright

    Notwithstanding the foregoing, in no event shall NETGEAR and/or its affiliates aggregate liability arising under or in connection with the NETGEAR product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the NETGEAR product.
  • Page 105: Index

    Cannot display the home page, 52 Title, 19 Care of your device, 2 Carrier name, 20 Alerts Common types, 8 Changing the NETGEAR 341U Manager IP In NETGEAR 341U Manager, 19 address, 38 Alerts, 14 Changing the NETGEAR 341U Manager URL, 37...
  • Page 106 Data Usage details, 18 Check for Update, 25 Chrome browser, 2 Data usage, viewing, 39 Clear Programming, 25 Default settings Common alert types, 8 Software, resetting, 45 Default settings, software reset, 45 Configure Device, 22 Device Network settings, 22 Drawing (connectors and buttons), 1 OLED display, 22 Information, viewing, 34 Model name, 35...
  • Page 107 Tips, 51 fontconfig License, 90 Forgot administrator password, 49 Troubleshooting, 52 Frequencies, transmit and receive, 55 Home page. See NETGEAR 341U Manager Front view of device, 1 Home page General Public License, GNU, 61 Cannot display, 52 GNU General Public License, 61...
  • Page 108 3G, 31 MDN, 32 LTE, 31 Mechanical specifications, 56 NETGEAR 341U Manager, 23 MEID, 34 NETGEAR 341U Manager, changing, 38 Metric units for GPS, 22 Metric units for GPS, 48 NETGEAR 341U Manager, configure, 22 WWAN radio, 35 Micro-SIM, 7...
  • Page 109 Oops! This link appears to be broken, 52 URL, configure, 22 OpenSSL License, 95 Version, 35 Opera browser, 2 Operating temperature, 56 Version number, 35 NETGEAR 341U Manager Home page Operator name, 20 Description, 15 Original SSLeay License, 96 Displaying, 16 OTAPA, 56 OTASP, 56...
  • Page 110 Importing, 43 RF Exposure notice, 59 Roaming Restore, 24 3G support, 49 Settings page, 22 Indicator, Zing Manager, 32 APN tab, 28 Device tab, 22 LTE support, 49 Message, 20 Network Preferences tab, 26 Mode, 27 SIM Security tab, 29 Mode, setting, 40 Software and Reset tab, 23 Status Details tab, 30...
  • Page 111 General tips, 52 Connection details in NETGEAR 341U Manager, 19 TRU-Install, 11 Status Details tab, Settings page, 30 TTY support, 56 Storage Twitter link, 36 Temperature, 56 Storage guidelines, 2 Power, LTE, 31 Streaming GPS data, 50 Tx (transmit) frequencies, 55...

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