Page 1 24-Pin Dot Matrix Printer User's Guide 4013338-01 C01-00...
Page 2: Control Panel Buttons And Lights
Control Panel Buttons and Lights LF/FF button Paper Out light Tear Off (Font) lights** Feeds paper line On when no paper Flash when continuous paper is in by line when is loaded in the the tear-off position; otherwise, the pressed and selected paper lights indicate the selected font.
Page 3 CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers. Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of...
Page 5: Table Of Contents
Contents Getting to Know Your Printer Warnings, Cautions, and Notes......1 Important Safety Instructions ......2 Print Head Caution Symbol .
Page 6 About Your Printer’s Default Settings..... . 2-3 Changing default settings ......2-9 Printing on Continuous Paper .
Page 7 Accessing EPSON Status Monitor 3....3-21 Using the EPSON Remote! Utility ......3-22 Installing EPSON Remote! .
Page 8 Command Lists......... A-16 EPSON ESC/P2 control codes......A-16 IBM 2390 Plus emulation control codes .
Page 9: Warnings, Cautions, And Notes
High-speed printing of up to 300 cps (characters per second) at 10 cpi (characters per inch). Your printer comes packaged with the printer driver and other software, including the EPSON Status Monitor 3 utility for ® ® Microsoft Windows Me, 98, 95, 2000, or NT 4.0.
Page 10: Important Safety Instructions
Important Safety Instructions Read all of these safety instructions before using the printer. In addition, follow all warnings and instructions marked on the printer itself. Do not place the printer on an unstable surface or near a radiator or heat source. Place the printer on a flat surface.
Page 11 Unplug the printer and refer servicing to qualified personnel under the following conditions: i. If the power cord or plug is damaged. ii. If liquid has entered the printer. iii. If the printer has been dropped or the cabinet damaged. iv.
Page 12: Print Head Caution Symbol
For United Kingdom Users Use of options Epson (UK) Limited shall not be liable against any damages or problems arising from the use of any options or consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Epson (UK) Limited.
Page 13: Safety Information
Safety information Warning: This appliance must be earthed. Refer to the rating plate for voltage and check that the appliance voltage corresponds to the supply voltage. Important: The wires in the mains lead fitted to this appliance are coloured in accordance to the following code: Green and yellow —...
Page 14 Getting to Know Your Printer...
Page 15: Installing The Software In Windows Me, 98,
Chapter 1 Setting Up the Printer Unpacking the Printer........1-2 Choosing a place for the printer.
Page 16: Unpacking The Printer
Unpacking the Printer Besides the items shown in the illustration below, the printer box should include an EPSON printer software CD-ROM and a Notice Sheet. Check that everything has been included in the package. printer paper supports paper-feed knob power cord...
Page 17: Choosing A Place For The Printer
You must remove all protective materials packed around and inside your printer before you set it up and turn on the power. Follow the directions on the Notice Sheet (packed with the printer) to remove these materials. Save all packing and protective materials in case you need to ship the printer in the future.
Page 18 Avoid electrical outlets controlled by wall switches or automatic timers. An interruption in power can erase information in the memory of your printer or computer. Also avoid outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations. Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.
Page 19: Assembling The Printer
Assembling the Printer This section provides you with information on how to get your printer up and running. See “Printer Parts” on the last page of this manual for the names of the individual printer parts. Installing the paper-feed knob The first step in assembling the printer is installing the paper-feed knob.
Page 20: Attaching The Paper Supports
Attaching the paper supports You should install the paper supports before you begin using the printer. Follow these steps to attach the paper supports onto the printer: 1. Pull the paper guide backward. Raise it up, and then push it firmly until it fits in place.
Page 21 3. Hold another paper support and push the tips into the notches of the other side on the edge guide. 4. Hold another paper support and push the tips into the notches on the paper tension unit. 5. Repeat step 4 for the other paper support. Setting Up the Printer...
Page 22: Plugging In The Printer
Plugging in the printer Follow these steps to plug in the printer: 1. Make sure the power switch on the printer is turned off. It is off when the N side of the switch is pressed down. 2. Check the label on the back of the printer to make sure the voltage required by the printer matches that of your electrical outlet.
Page 23: Installing Or Replacing The Ribbon Cartridge
Installing or replacing the ribbon cartridge Before installing the ribbon cartridge, make sure that the printer is not plugged into an electrical outlet. Follow these steps to install or replace the ribbon cartridge: 1. Make sure the printer is turned off. 2.
Page 24 4. Turn the ribbon-tightening knob in the direction of the arrow to remove any slack from the ribbon so it is easier to install. 5. Insert the ribbon cartridge into the printer as shown; then press both sides of the cartridge firmly to fit the plastic hooks into the printer slots.
Page 25: Running The Self Test
6. Use a pointed object, such as a ball point pen, to guide the ribbon between the print head and ribbon guide. Turn the ribbon tightening knob to help feed the ribbon into place; it should not be twisted or creased. 7.
Page 26 1. Make sure the printer is turned off. Also make sure that the paper-release lever is pushed back to the single-sheet position and the paper guide is in the upright position, as shown below. Caution: You should use paper at least 210 mm (8 1/4 inches) wide to run the self test;...
Page 27 3. Slide the left edge guide until it locks in place at the guide mark. Next, adjust the right edge guide to match the width of your paper. 4. Slide a sheet of paper down firmly between the edge guides until it meets resistance.
Page 28 6. To end the self test, make sure the printer is not printing. Press LF/FF to eject the sheet; then turn off the printer. Here is part of a typical self-test printout: Note: If the self test did not print satisfactorily, see Chapter 4, “Troubleshooting.”...
Page 29: Connecting The Printer To Your Computer
Connecting the Printer to Your Computer Your printer includes both an IEEE-1284-compatible parallel interface and an EIA-232D serial interface. Before you begin, place the printer upright, as shown below. (This makes it easier to connect the cable.) Connect your computer to the desired interface as described below.
Page 30 2. Plug the parallel cable connector securely into the printer’s parallel interface port. Squeeze the wire clips together until they lock in place on both sides of the connector. Note: If there is a ground wire at the end of the cable, attach it to the ground connector located to the right of the parallel interface port.
Page 31: Using The Serial Interface
Using the serial interface You need a serial cable that has a DB-25 male connector on the printer side to use the serial interface. Follow these steps to connect the printer to the computer using the serial interface: 1. Turn off both the computer and the printer. 2.
Page 32 Note: If there is a ground wire at the end of the cable, attach it to the ground connector located to the right of the serial interface port. 3. Plug the other end of the cable into the computer’s serial interface port and then tighten the screws on both sides of the connector.
Page 33: Installing The Printer Software
The printer driver is the software that runs, or “drives,” your printer. With it, you can make printer settings such as print quality, resolution, and paper size. EPSON Status Monitor 3 utility (Windows Me, 98, 95, 2000 or NT 4.0) The EPSON Status Monitor 3 utility notifies you of printer errors and displays printer status information.
Page 34: Installing The Software In Windows Me, 98, 95, 2000
Driver disk creation utility button and follow the on-screen instructions. If you are using the floppy disk version of the EPSON software, make a backup copy of the EPSON printer software disk or disks before you begin installation.
Page 35: Or Nt 4.0
4. Select your printer from the list, then follow the instructions on the screen. When you install the printer driver on Windows Me, 98, 95, 2000 or NT 4.0, the EPSON Status Monitor 3 utility will also be installed. For information on launching and using the software, see Chapter 3, “Using the Printer Software.”...
Page 36 3. Choose Run from the File menu. The Run dialog box appears. In the Command Line box, type D:SETUP. (If your CD-ROM drive has a drive letter other than “D,” or if you are using a floppy disk, substitute “D” with the appropriate drive letter.) Then click OK.
Page 37: For Dos Programs
Choose the EPSON LQ-300+ printer at the appropriate step in the setup or installation procedure of your DOS application program. If the list in your application does not include the LQ-300+ printer,...
Page 38 1-24 Setting Up the Printer...
Page 39 Chapter 2 Using the Printer Using the Control Panel ........2-2 Selecting a built-in font .
Page 40: Using The Control Panel
Using the Control Panel You can control simple printer operations—such as line feeding, form feeding, loading and ejecting paper, and selecting fonts— with the buttons on the control panel. The control panel lights show the printer’s status. For information on the buttons and the lights on the control panel, see “Control Panel Buttons and Lights”...
Page 41: About Your Printer's Default Settings
About Your Printer’s Default Settings The default settings control many printer functions. While you can often set these functions through your software or printer driver, you may sometimes need to change a default setting from the printer’s control panel using the Default Setting mode. The following table lists the default settings and the options you can select in the Default Setting mode.
Page 42 Settings Options Packet mode Auto, Off Character table* Standard model: Italic, PC 437, PC 850, PC 860, PC 863, PC 865, PC 861, BRASCII, Abicomp, Roman 8, ISO Latin 1, PC 858, ISO 8859-15 All other models: Italic, PC 437, PC 850, PC 437 Greek, PC 853, PC 855, PC 852, PC 857, PC 864, PC 866, PC 869, MAZOWIA, Code MJK, ISO 8859-7, ISO Latin 1T,...
Page 43 Page length for tractor This setting allows you to set the page length (in inches) for continuous paper. Skip over perforation This feature is available only when continuous paper is selected. When you select On, the printer provides a one-inch (25.4 mm) margin between the last line printed on one page and the first line printed on the next page.
Page 44 When set to Auto, the printer analyzes the data and uses unidirectional printing only for lines which require vertical printing alignment. Software When you select ESC/P2, the printer operates in the EPSON ESC/P2 mode. When you select IBM 2390 Plus, the printer emulates an IBM printer. 0 slash The zero character has a slash ( ) when this feature is turned on.
Page 45 If your printer is connected to only one computer, select Parallel or Serial for the interface mode, depending on the interface you use. If your printer is connected to two computers, select Auto (automatic) to allow the printer to automatically switch between interfaces depending on which one is receiving data.
Page 46 Packet mode Select Auto to use the IEEE-1284.4 packet transfer mode. If packet transfer mode is unnecessary, or if you cannot connect, turn this off. Character table You can select from among 13 to 36 standard character tables, depending on the country of purchase. See “Character tables” on page A-7 for more information on the tables.
Page 47: Changing Default Settings
A.G.M. (Alternate Graphic Mode) This setting is available only in the IBM 2390 Plus emulation mode. When A.G.M. is on, the printer can use some advanced graphics commands like those available in the ESC/P2 mode. Manual feed wait time This sets the amount of wait time between the time paper is inserted into the paper guide and when it is fed.
Page 48 If you use single sheets without an optional cut-sheet feeder, you need to feed a new sheet of paper each time the printer ejects a printed sheet. 1. Make sure paper is loaded and the printer is turned off. Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on;...
Page 49: Printing On Continuous Paper
7. When you finish making settings, turn off the printer and exit the Default Setting mode. Any settings you have made remain in effect until you change them again. Note: Turn off the printer when it has finished printing. Printing on Continuous Paper Your printer can handle continuous paper from 101.6 mm (4.0 inches) to 254.0 mm (10.0 inches) wide.
Page 50 1. Make sure the printer is turned off. Remove the printer cover and the paper guide and place the paper-release lever in the continuous paper position. 2. Release the sprocket units by pulling the sprocket locks forward. 2-12 Using the Printer...
Page 51 3. Slide the left sprocket unit using the scale on the printer as a guide. The printer prints to the right of the position marked 0. Push the sprocket lock lever back to lock it in place. Then slide the right sprocket unit to match the width of your paper, but do not lock it.
Page 52 4. Make sure your paper has a clean, straight leading edge. Open the sprocket covers. Fit the first holes of the paper over the sprocket pins and then close the sprocket covers. Slide the right sprocket unit to remove any slack in the paper and lock it in place.
Page 53 5. To separate the incoming paper from the printed paper, attach the paper guide by holding it horizontally and fitting its notches over the printer’s mounting posts as shown below. Then slide the paper guide toward the front of the printer until you feel it click.
Page 54: Removing A Printed Document From The Push Tractor
Removing a printed document from the push tractor Follow these steps to remove the printed document: 1. Press the Tear Off (Font) button. Make sure the Tear Off (Font) lights are flashing. (This indicates that your paper is at the current tear-off position.) 2.
Page 55: Switching Back To Single Sheets
3. Close the paper guide cover. When you resume printing, the printer automatically feeds the paper back to the top-of-form position and starts printing. To feed continuous paper to the standby position where you can remove the paper, press the Load/Eject button. Then open the sprocket covers of the tractor and remove the paper.
Page 56 Caution: Use the paper-feed knob on the right side of the printer only to clear paper jams and only when the printer is off. Otherwise, you may damage the printer or cause it to lose the top-of-form position. When using the pull tractor, set the Auto tear off feature in the Default Setting mode to Off;...
Page 57 2. Squeeze the tractor’s lock tabs gently on both sides, and then rotate the tractor up to pull it away from the printer. 3. Move the tractor forward to the mounting slot at the top of the printer and tilt it into place as shown below. When you push the tractor onto the posts, you should feel the notches snap into place.
Page 58 4. Release the sprocket units by pulling the sprocket locks forward. 5. Insert the paper into the bottom paper slot or into the rear paper slot as shown below, and pull it up. Position the paper using the scale on the printer as a guide. The printer prints to the right of the position marked 0.
Page 59 6. Slide the left sprocket unit so that its sprockets match the position of the holes in the paper and lock the unit in place. Then slide the right sprocket unit to match the width of your paper, but do not lock it. Move the paper support midway between the two sprocket units.
Page 60 Note: Remove any remaining slack by gently pulling the paper from the rear or bottom. 8. To separate the incoming paper from the printed paper, attach the paper guide. Hold it horizontally and fit its notches over the printer’s mounting posts. Then slide the paper guide toward the back of the printer until you feel it click.
Page 61: Adjusting The Top-Of-Form Position
Adjusting the top-of-form position The top-of-form position is the position on the page where the printer starts printing. If your printing appears too high or low on the page, you can use the micro adjust feature to adjust the top- of-form position.
Page 62 5. Press the LF/FF D button to move the top-of-form position up on the page, or press the Load/Eject U button to move the top-of-form position down on the page. plastic ribbon cover Note: The printer has a minimum and a maximum top-of-form position.
Page 63: Advancing The Paper To The Tear-Off Edge
First mark a point 2.5 mm (0.1 inch) above the paper’s perforation; then position the paper so that the mark is even with the top edge of the plastic ribbon cover. This gives you an 8.5 mm (0.33 inch) margin on the next page, meaning the printer starts printing 8.5 mm (0.33 inch) below the perforation.
Page 64 Using the Tear Off button After the printer finishes printing your document, check that the Tear Off (Font) lights are not flashing. Then press the Tear Off (Font) button. The printer advances the paper to the tear-off edge. Note: If the Tear Off (Font) lights are flashing, the paper is in the tear-off position.
Page 65 1. Make sure the Tear Off (Font) lights are flashing (the paper is at the current tear-off position). You may need to press the Tear Off (Font) button to advance the paper to the tear-off position. 2. Open the paper guide cover. 3.
Page 66: Printing On Single Sheets
6. Tear off the printed pages. When you resume printing, the printer automatically feeds the paper back to the top-of-form position and begins printing. Printing on Single Sheets You can load single-sheet paper one sheet at a time using the paper guide of the printer.
Page 67: Loading Single Sheets
Loading single sheets You load single sheets as shown in “Running the Self Test” on page 1-11. For normal use, turn on the printer without pressing any other buttons. When the printer receives data, it begins to print. Caution: Use the paper-feed knob on the right side of the printer only to clear paper jams and only when the printer is off.
Page 68: Adjusting The Paper-Thickness Lever
Adjusting the paper-thickness lever Before printing on special paper, you need to change the paper thickness setting. Follow these steps to adjust the paper thickness setting: 1. Turn the printer off and open the printer cover. The paper- thickness lever is on the left side of the printer. The numbers next to the lever indicate the thickness setting.
Page 69: Multipart Forms
Multipart forms You can use continuous or shingle-sheet carbonless multipart forms of up to four parts (one original plus three copies). Before you print on the forms, set the paper thickness lever as described in the previous section. The following tips will help you get good results: Use only continuous multipart forms that are joined by spot gluing or side-crimping.
Page 70 Load labels the same way as you would load ordinary continuous paper. See “Printing with the pull tractor” on page 2-17 for loading instructions. Because labels are especially sensitive to temperature and humidity, use them only under normal operating conditions. Make sure the printing stays entirely within the printable area.
Page 71: Envelopes
Envelopes You can feed envelopes individually using the paper guide. Keep the following tips in mind: Before loading an envelope, set the paper thickness lever to the proper position. See “Adjusting the paper-thickness lever” on page 2-30. To load an envelope, follow the steps in “Running the Self Test”...
Page 72: Installing And Using Options
Installing and Using Options Cut-sheet feeder The optional single-bin cut-sheet feeder (C80637 ) handles up to 50 sheets of standard bond paper (82 g/m² or 22 lb) without reloading. Follow these steps to install the cut-sheet feeder: 1. Make sure the printer is turned off. Remove the paper guide and open the paper guide cover.
Page 73 4. Hold the cut-sheet feeder in both hands and press on the latch levers. Fit the notches in the cut-sheet feeder over the mounting posts on the printer. Releasing the latch levers locks the cut-sheet feeder in place. latch lever 2-35 Using the Printer...
Page 74 5. Slide the left paper guide so it is aligned with the triangle mark. Next, slide the right paper guide to roughly match the width of your paper. Slide the paper support midway between the paper guides. 6. Pull the paper-set levers all the way forward until the paper guides retract and lock open to allow for paper loading.
Page 75 7. Take a stack of paper and fan it. Next, tap the side and bottom of the paper on a flat surface to even up the stack. Caution: Do not use envelopes, multipart forms, carbon paper, or labels in the cut-sheet feeder. 8.
Page 76: Pull Tractor Unit
13. Slide the left edge guide to the center until it stops at the guide mark. Then slide the right edge guide to fit the size of paper you will use. Note: To remove the paper guide from the cut-sheet feeder, press both release tabs and pull out the paper guide.
Page 77 3. Turn on the printer. Hold down the LF/FF button to feed paper in one page. 4. Release the sprocket lock levers of the pull tractor and adjust the sprocket units to match the width of the paper. Be sure that the sprocket units on both tractors are aligned so that the paper is not crooked.
Page 78: Roll Paper Holder
Roll paper holder The optional roll paper holder (#8310) allows you to use your printer with 8.5-inch roll paper like that used with telex machines. This option is not available in all countries. Follow these steps to install and use the roll paper holder: 1.
Page 79 4. Cut the leading edge of the roll paper straight across. Slide the roll paper holder shaft through the center of the paper roll. 5. Set the shaft and paper roll onto the roll paper holder. Orient the roll so that paper feeds from the bottom of the roll. Then turn on the printer.
Page 80: Color Upgrade Kit
Color upgrade kit The optional color upgrade kit (C83211 ) includes a color ribbon cartridge and a motor unit. Follow these steps to install the kit: 1. Turn off the printer and remove the printer cover and paper tension unit. Slide the connector cover on the printer and pull it out as shown below.
Page 81 2. Install the motor unit in the right hand corner of the printer, with the gear facing the center of the printer. Push it down firmly to fit the metal pins into the slots. 3. Insert the motor unit plug into the connector on the printer. 4.
Page 82 5. Turn the ribbon-tightening knob in the direction of the arrow to remove any slack in the ribbon. 6. Insert the ribbon cartridge into the printer as shown; then press both sides of the cartridge firmly to fit the plastic hooks into the printer slots.
Page 83 If the top or bottom edge of the characters in the self test are a different color from the rest, adjust the ribbon angle. Check the characters printed in red. If the top edge is blue, move the color ribbon adjustment lever forwards. If the bottom edge is yellow, move the lever backwards.
Page 84: Print Server
Print server You can use this printer as a network printer by installing the EpsonNet 10/100 BASE TX Ext. Print Server (C82378 ) in the printer’s parallel interface port. See the Administrator’s Manual packaged with this option for instructions on installation and use. 2-46 Using the Printer...
Page 85 Accessing EPSON Status Monitor 3....3-21 Using the EPSON Remote! Utility ......3-22 Installing EPSON Remote! .
Page 86: Using The Printer Driver With Windows Me, 98, And 95
Using the Printer Driver with Windows Me, 98, and 95 You can access the printer driver from your Windows applications or from the Start menu. When you access the printer driver from a Windows application, any settings you make apply only to the application you are using. See “Accessing the printer driver from Windows applications”...
Page 87 1. Select Print Setup or Print from the File menu of your application software. The Print or Print Setup dialog box appears. 2. Make sure that your printer is selected and then click Printer, Setup, Properties, or Options. (You may need to click a combination of these buttons.) The Properties window appears, and you see the Paper, Graphics, and Device Options menu.
Page 88: Accessing The Printer Driver From The Start Menu
3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” below to change the settings. Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu: 1.
Page 89: Using The Printer Driver With Windows 3.1
Using the Printer Driver with Windows 3.1 You can access the printer driver from your Windows applications or from the Control Panel. When you access the printer driver from a Windows application, any settings you make apply only to the application you are using. See “Accessing the printer driver from Windows applications”...
Page 90 1. Select Print Setup or Print from the File menu of your application software. The Print or Print Setup dialog box appears. See “Changing the printer driver settings” on page 3-7 for detailed information about the settings in this dialog box.
Page 91: Accessing The Printer Driver From The Control Panel
Accessing the printer driver from the Control Panel Follow these steps to access the printer driver from the Control Panel: 1. In the Main window, double-click the Control Panel icon. 2. Double-click the Printers icon. The Printers dialog box appears. 3.
Page 92: Using The Printer Driver With Windows 2000 And Nt 4.0
Using the Printer Driver with Windows 2000 and NT 4.0 You can access the printer driver from your Windows applications or from the Start menu. When you access the printer driver from a Windows application, any settings you make apply only to the application you are using. See “Accessing the printer driver from Windows applications”...
Page 93 The screen shots in the following section are from the Windows NT 4.0 operating system. They may vary in appearance from what actually appears on your screen; however, the instructions are the same. 1. Select Print Setup or Print from the File menu of your application software.
Page 94 2. Make sure that your printer is selected and then click Printer, Setup, Properties, or Options. (You may need to click a combination of these buttons.) The Document Properties window appears, and you see the Page Setup and Advanced menus. These menus contain the printer driver settings. 3-10 Using the Printer Software...
Page 95: Accessing The Printer Driver From The Start Menu
3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” below to change the settings. Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu: Note: The screen shots used in this procedure are from the Windows NT 4.0...
Page 96: Changing The Printer Driver Settings
3. Right-click your printer icon, and click Document Defaults. The screen displays the Default Document Properties window, which contains the Page Setup and Advanced menus. These menus display the printer driver settings. When you click Properties, the printer software window appears, which includes menus used to make the printer driver settings.
Page 97: Using The Printer Driver With Windows Nt 3.5X
When you finish making your printer driver settings, click OK to apply the settings, or click Cancel to cancel your changes. Once you have checked your printer driver settings and changed them if necessary, you are ready to print. Using the Printer Driver with Windows NT 3.5x You can access the printer driver from your Windows applications or from the Control Panel.
Page 98: Accessing The Printer Driver From Windows Applications
Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application: Note: The steps in this procedure provide general guidelines on accessing the printer driver. How you access the printer driver may differ depending on your application.
Page 99 2. Make sure that your printer is selected and then click Printer, Setup, Properties, or Options. (You may need to click a combination of these buttons.) The screen displays the Document Properties dialog box, which contains the Form and Orientation printer driver settings. See “Changing the printer driver settings”...
Page 100: Accessing The Printer Driver From The Control Panel
Accessing the printer driver from the Control Panel Follow these steps to access the printer driver from the Control Panel: 1. In the Main window, double-click the Print Manager icon. The Print Manager window opens. 2. Make sure your printer is highlighted, then click Printer and select Properties.
Page 101: Printer Driver Settings Overview
Printing with the default settings uses the settings stored in the printer. EPSON Status You can access the EPSON Status Monitor 3 utility Monitor 3 when you click this button. To monitor the printer, make sure the Monitor the printing status check box is selected.
Page 102: Using The Printer Software
The monitoring settings are shown below. Settings Explanations EPSON Status You can access the EPSON Status Monitor 3 utility Monitor 3 when you click this button. To monitor the printer, make sure the Monitor the printing status check box is selected.
Page 103: About The Epson Status Monitor 3 Utility
If you install the driver using Add Printer in the Printers folder, or using the “Point and Print” method, EPSON Status Monitor 3 may not function properly. If you want to use EPSON Status Monitor 3, reinstall the driver as described in Chapter 1, “Setting Up the Printer.”...
Page 104 2. Click the Monitoring Preferences button. The Monitoring Preferences dialog box appears. 3. The following settings are available: Select Displays the error item check box ON/OFF Notification status. Turn on this check box to display the selected error notification. Select Shortcut The selected icon is displayed in the system icon tray on the taskbar on the PC screen.
Page 105: Accessing Epson Status Monitor 3
“Using the Printer Driver with Windows 2000 and NT 4.0” on page 3-8. When you access the EPSON Status Monitor 3 utility as described above, the following printer status window appears. You can view printer status information in this window.
Page 106: Using The Epson Remote! Utility
Then press Enter. 3. Select your printer’s name in the Printer Model window and then press Enter. C:\EPUTIL appears as the default directory. 4. Press Enter again. The EPSON Remote! utility is copied to the C:\EPUTIL directory. Accessing EPSON Remote! To access the EPSON Remote! utility, type C:\PRNSET at the DOS prompt and press Enter.
Page 107 Chapter 4 Troubleshooting Using the Error Indicators ....... . 4-2 Problems and Solutions .
Page 108: Using The Error Indicators
Using the Error Indicators You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your problem using this table, go to the next section.
Page 109: Troubleshooting
Panel light Beep Problem state pattern Solution f Paper Out ••• Continuous paper is not fed back to the n Pause standby position. Tear off the printed document at the perforation; then press the Load/Eject button. The printer feeds the paper to the standby position.
Page 110: Problems And Solutions
Problems and Solutions Most problems you may encounter while operating your printer have simple solutions. You can check the operation of your printer using the self test. See “Running the Self Test” on page 1-11. If the self test works properly the problem probably lies in the computer, the application software, or the interface cable.
Page 111: Printing
The lights come on briefly and then go off. The lights stay off even when the power is turned on again. The voltage ratings of the printer and electrical outlet may not match. Check that the printer’s voltage rating matches the voltage of your electrical outlet.
Page 112: The Print Is Faint Or Uneven
The printer makes a strange noise, the beeper sounds five times, and the printer stops abruptly. The paper or ribbon may be jammed. Turn off the printer and check for a paper jam, a ribbon jam or other problems. The printer may have overheated. Let the printer cool. Then try to print again.
Page 113: Dots Are Missing In Printed Characters Or Graphics
Dots are missing in printed characters or graphics A line of dots is missing in the printout. The print head is damaged. Stop printing and contact your dealer to have the print head replaced. Dots are missing in random positions. Either there is too much slack in the ribbon or the ribbon has come loose.
Page 114: The Print Position Is Not What You Expected
The print position is not what you expected Printing starts too high or too low on the page, or the bottom part of one page is printed at the top of the next page. Your application software settings may be incorrect. Check the margin or top-of-form position setting in your application software.
Page 115: Continuous Paper Does Not Feed Properly
Paper feeding is crooked or the paper jams. The paper was not fed correctly or is of the wrong type. Turn off the printer and pull out the paper. Insert a new sheet straight into the paper guide. Make sure you’re using the right type of paper. See the paper specifications under “Printer Specifications”...
Page 116 Paper feeding is crooked or the paper jams. The position of your paper supply may be preventing it from feeding straight. Make sure that the paper supply is not obstructed. Make sure that your paper supply is positioned within 1 meter (3 feet) of the printer.
Page 117: Options
Options When you use the cut-sheet feeder, the paper does not feed properly The paper does not feed. The cut-sheet feeder may be incorrectly installed on the printer. Reinstall it as described under “Cut-sheet feeder” on page 2-34. Make sure the paper-release lever is pushed back to the single-sheet position.
Page 118: Switching Between The Cut-Sheet Feeder And The Push Tractor Does Not Work Properly
One page of printing has spread to two pages. Your application software settings may be incorrect. Check that the page-length setting and lines-per-page setting in your application software are correct. Switching between the cut-sheet feeder and the push tractor does not work properly The desired paper type does not load.
Page 119: With The Color Upgrade Kit Installed, The Printer Does Not Operate Properly
With the color upgrade kit installed, the printer does not operate properly The lights on the control panel do not go on. Did you install the motor in the color upgrade kit? Follow the instructions under “Color upgrade kit” on page 2-42. The desired color or certain characters are not printed.
Page 120 4-14 Troubleshooting...
Page 121 Command Lists ......... A-16 EPSON ESC/P2 control codes ......A-16 IBM 2390 Plus emulation control codes .
Page 122: Cleaning The Printer
Be careful not to get water onto the printer mechanism or electronic components. Do not use a hard or abrasive brush. Do not spray the inside of the printer with lubricants; unsuitable lubricants can damage the printer mechanism. Contact an EPSON dealer if you think lubrication is needed.
Page 123: Transporting The Printer
Transporting the Printer If you need to transport your printer for some distance, carefully repack it using the original box and packing materials. Follow these steps to repack the printer in its original packing materials: Warning: You need to move the print head by hand to remove the ribbon cartridge.
Page 124: Printer Specifications
Printer Specifications Mechanical Printing method: 24-pin impact dot matrix Printing speed: High speed draft 300 cps at 10 cpi Draft 225 cps at 10 cpi 270 cps at 12 cpi 337 cps at 15 cpi Draft condensed 192 cps at 17 cpi 225 cps at 20 cpi 75 cps at 10 cpi 90 cps at 12 cpi...
Page 125 Color printing Method Print ribbon shifting (optional): Ribbon color Black, Magenta, Cyan and Yellow Reliability: Total print volume 12 million lines (except print head) MTBF 6,000 POH (25% duty) Print head life Black ribbon: 200 million strokes per wire Color ribbon: 100 million strokes per wire Dimensions and...
Page 126: Electronic
10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif H 10.5, 8-32 pt (every 2 pt) Barcode fonts EAN-13, EAN-8, Interleaved 2 of 5, UPC- A, UPC-E, Code 39, Code 128, POSTNET...
Page 127 Character tables: One Italic and 12 graphical character tables: Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (French-Canadian), BRASCII, Abicomp, ISO Latin 1, Roman 8, PC 858, ISO 8859-15 The following 23 graphical character tables are also available in some countries: PC 437 Greek,...
Page 128: Electrical
Electrical 120 V Model 220 to 240 V Model Input voltage range 99 to 132 V 198 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49.5 to 60.5 Hz Rated current 0.6 A (maximum 0.3 A (maximum 1.4 A depending 0.7 A depending on the character...
Page 129 Do not load paper that has been folded or is damaged, wrinkled, or curled. Single sheets (standard): paper guide and cut-sheet feeder entry Width Paper guide: 100 to 257 mm (3.9 to 10.1 inches) Cut-sheet feeder: 182 to 216 mm (7.2 to 8.5 inches) Length Paper guide: 100 to 364 mm (3.9 to 14.3 inches)
Page 130 Envelopes: paper guide entry Size No. 6: 165 92 mm (6.5 3.6 inches) No. 10: 241 105 mm (9.5 4.1 inches) Thickness 0.16 to 0.52 mm (0.0063 to 0.0205 inch) Weight 45 to 90 g/m² (12 to 24 lb) Continuous paper (standard and multipart): rear and bottom entry Width 101.6 to 254.0 mm (4.0 to 10.0 inches)
Page 131 Labels: bottom entry Label size 23.8 63.5 mm (15/16 2.5 inches) minimum 2.5 mm (0.1 inch) corner radius, minimum Backing sheet width 101.6 to 254 mm (4.0 to 10.0 inches) Backing sheet length 101.6 to 558.8 mm (4.0 to 22.0 inches) (one page) Backing sheet thickness 0.07 to 0.09 mm (0.0028 to 0.0035 inch) Total thickness...
Page 132: Printable Area
Printable area Single sheets and envelopes: printable printable area area The minimum top margin is 4.2 mm (0.17 inch). The minimum left and right margins are 3.0 mm (0.12 inch) each. The maximum paper width is 257 mm (10.1 inches) and the maximum printable width is 203.2 mm (8.0 inches).
Page 133 Continuous paper: Printable area The minimum top and bottom margins above and below the perforation are 4.2 mm (0.17 inch) each. The minimum left and right margins are 13 mm (0.51 inch) each. The maximum paper width is 254 mm (10.0 inches) and the maximum printable width is 203.2 mm (8.0 inches).
Page 134 Roll paper: printable area The minimum top margin is 4.2 mm (0.17 inch). The minimum left margin is 3.0 mm (0.12 inch). The minimum right margin is 3.0 mm (0.12 inch). The maximum printable width is 203.2 mm (8.0 inches). A-14...
Page 135: Paper Alignment
Paper alignment Printing starts at “0” on the scale. The unprintable area is to the left of the “0.” Standards and approvals European model: Low Voltage Directive 73/23/EEC EN 60950 EMC Directive 89/336/EEC EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 Australian model: AS/NZS 3548 Class B...
Page 136: Command Lists
Command Lists Your printer supports the EPSON ESC/P2 control codes and IBM 2390 Plus emulation control codes listed below. EPSON ESC/P2 control codes Selecting an EPSON ESC/P2 printer in your software allows you to use advanced fonts and graphics. General operation:...
Page 137: Ibm 2390 Plus Emulation Control Codes
Bar code: ESC (B Color printing: ESC r IBM 2390 Plus emulation control codes This printer emulates the IBM Proprinter using the commands below. For detailed information, see the IBM 2390 Plus reference manual. General operation: NUL, DC3, ESC j, BEL, CAN, DC1, ESC Q, ESC [ K, ESC U, ESC [ F Paper feeding: FF, LF, ESC 5, ESC A, ESC A (AGM*), ESC 0, ESC 1, ESC 2,...
Page 138: Contacting Customer Support
Download: Download command is not provided. Contacting Customer Support If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Page 139: For Users In North America
For users in North America If you purchased your printer in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table: Service Access...
Page 140: For Users In The United Kingdom And The Republic Of Ireland
You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from EPSON at (800) 873-7766 or visit our web site at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.
Page 141: For Users In Australia
Where to purchase genuine EPSON consumables, accessories, and options For users in Australia EPSON Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information: Your Dealer Don’t forget that your dealer can often help identify and resolve...
Page 142 EPSON Helpdesk EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your EPSON product.
Page 143: For Users In Singapore
To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited. Internet home page EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:...
Page 144: For Users In Malaysia
Phone: (852) 2585-4399 Fax: (852) 2827-4383 For users in Malaysia Contacts for information, support, and services are: World Wide Web (www.epson.com.my) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and Email Enquiries are available. A-24...
Page 145: For Users In India
Epson Trading Shah Alam Head Office Phone: 03 5191366 Fax: 03 5191281 For users in India Contacts for information, support, and services are: World Wide Web (www.epson.co.in) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.
Page 146: For Users In The Philippines
Help Desk Phone: 2404932 For users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below: Phone: (632) 813-6552...
Page 147 Auto line feed, 2-5 printing, 2-33 Auto tear-off, 2-5 specifications, A-10 EPSON Remote! utility, 3-22 EPSON Status Monitor 3 utility, 1-21, 3-19 to 3-21 Baud rate, 2-7 Error indication, 4-2 to 4-3 Bidirectional (Bi-d) printing. See Print ESC/P 2, A-16 to A-17...
Page 148 A-9, A-10 Printer software installing, 1-19 to 1-23 Options Color upgrade kit, 2-42 to 2-45 Remote! utility. See EPSON Remote! Cut-sheet feeder, 2-34 to 2-38 utility Pull tractor unit, 2-38 to 2-39 Removing Roll paper holder, 2-40 to 2-41...
Page 149 A-7 mechanical, A-4 to A-5 paper, A-8 to A-11 paper alignment, A-15 printable area, A-12 to A-14 Status Monitor 3 utility. See EPSON Status Monitor 3 utility Tear-off, 2-25 to 2-28 adjusting, 2-26 to 2-28 automatically, 2-26...
Page 150: Printer Parts
Printer Parts paper supports edge guides paper guide cover paper guide printer cover paper-release lever knob control panel ribbon cartridge paper thickness lever serial interface paper tension unit parallel interface tractor power switch power cord...
Page 151 EPSON OVERSEAS MARKETING LOCATIONS Epson America, Inc. EPSON UK LTD. 3840 Kilroy Airport Way Campus 100, Maylands Avenue, Long Beach, CA 90806 Hemel Hempstead, Herts, Phone: (562) 981-3840 HP2 7TJ, U.K. Fax: (562) 290-5220 Phone: (+44) 01442 261144 Fax: (+44) 01442 227227 EPSON DEUTSCHLAND GmbH EPSON FRANCE S.A.
Page 152 24-Pin Dot Matrix Printer User's Guide Printed in Indonesia 01.XX-XX...

Epson LQ-300+ User Manual

Getting to Know Your Printer

Chapter 1 Setting up the Printer

Chapter 2 Using the Printer

Chapter 3 Using the Printer Software

Using the Printer Software

Chapter 4 Troubleshooting

Appendix A

Quick Links

Related Manuals for Epson LQ-300+

Summary of Contents for Epson LQ-300+

Table of Contents