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Hayes Microcomputer Products DIVA T/A ISDN User Manual

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  • Page 1 DIVA T/A ISDN Modem User’s Guide...
  • Page 2 Fourth Edition (July 1998) 206-152-04 DIVA T/A ISDN Modem is a trademark of Eicon Technology Corporation. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. CompuServe is a registered trademark of CompuServe Incorporated. Hayes is a registered trademark of Hayes Microcomputer Products, Inc.

  • Page 3: Table Of Contents

    Table of Contents Introduction ... 5 What You Need ... 7 Using EZ-ISDN or ISDN Ordering Code (IOC) to order your ISDN Line ... 8 Connecting the Cables... 9 Installing the DIVA T/A Software ... 25 The Windows 95/98/NT Eicon DIVA Terminal Adapters Program . 30 Getting Help...
  • Page 4 Appendix B: Troubleshooting the DIVA T/A ... 106 LED Status Indicators on the DIVA T/A ... 106 ISDN LEDs ... 106 Common Problems ... 109 Dumping the DIVA T/A Memory... 113 DIVA T/A Firmware Specifications... 114 DIVA T/A Hardware Specifications ... 116 Customer Service...

  • Page 5: Introduction

    Analog device users get a variety of calling features such as Call Forward, Call Waiting, Caller ID, 3-way call conferencing, and VoiceMail. See the section “Analog Device Support” on page 98 for details. DIVA T/A ISDN Modem User’s Guide 5...
  • Page 6 (under DOS and OS/2), and using AT commands (under all platforms). In North America the Configuration Wizard can automatically detect your Service Profile Identifiers (SPIDs). SPIDs are addresses assigned by your ISDN provider; the ISDN switch uses SPIDs to identify your equipment. DIVA T/A ISDN Modem User’s Guide 6...

  • Page 7: What You Need

    Internet subscription (e.g. Windows 95/98/NT Dial- Up Networking) TCP/IP clients (Web browser, FTP, Telnet) Microsoft® Windows® 95/98 Microsoft Windows NT® (3.51/4.0) Windows 3.x OS/2 UART 16650 (230.4 kbps) recommended for maximum throughput UART 16550 DIVA T/A ISDN Modem User’s Guide 7...

  • Page 8: Using Ez-Isdn Or Isdn Ordering Code (Ioc) To Order Your Isdn Line

    ISDN service provider for the values of the Feature Keys. You need these values to ensure that the DIVA T/A has full access to these features. Refer to the section “Feature Key Values” on page 102 for more information. DIVA T/A ISDN Modem User’s Guide 8...

  • Page 9: Connecting The Cables

    11) to the power jack on the rear of the DIVA T/A, and plug the adapter into an AC power outlet. in Figure 1 on in Figure 1 on page in Figure 1 on page DIVA T/A ISDN Modem User’s Guide 9 in the figure...
  • Page 10 If the “LINK” LED is not glowing steadily, this indicates a problem with the ISDN line. Recheck all your cable connections. À Á Â Figure 1: Connecting the Cables DIVA T/A ISDN Modem User’s Guide 10 Ã Ä Serial cable A/C adapter Phone Adapter...
  • Page 11 ISDN Number followed by some digits. For new ISDN lines your local telephone company will likely follow the generic SPID format (Area Code and ISDN phone number) followed by 0101. For example: 51455512340101. DIVA T/A ISDN Modem User’s Guide 11...

  • Page 12: What's Next

    DOS and OS/2 What to do Continue on page 13 Continue on page 15 Continue on page 17 Continue on page 20 Continue on page 23 Continue on page 24 Continue on page 60 DIVA T/A ISDN Modem User’s Guide 12...
  • Page 13 Insert the DIVA T/A CD into your computer’s CD drive. In the New Hardware Found Screen, select Driver from disk provided by hardware manufacturer, and click OK; the Install From Disk window appears. DIVA T/A ISDN Modem User’s Guide 13...
  • Page 14 In the Install From Disk window, enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click OK. Go to page 25 and continue at the section “Installing the DIVA T/A Software.” DIVA T/A ISDN Modem User’s Guide 14...

  • Page 15: Windows 95 (Osr2)

    DIVA T/A and the New Hardware Found Window appears followed by the Update Device Driver Wizard. Insert the DIVA T/A CD into your computer’s CD drive. From the Update Device Driver Wizard window, click Next. Click Other Location. DIVA T/A ISDN Modem User’s Guide 15...
  • Page 16 Enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click OK. In the update Device Driver Window, click Finish. Go to page 25 and continue at the section “Installing the DIVA T/A Software.” DIVA T/A ISDN Modem User’s Guide 16...
  • Page 17 DIVA T/A software. The setup file for ISDN modems (mdmisdn.inf), supplied on the Microsoft Windows 98 CD, contains incorrect information about the DIVA T/A ISDN Modem (incorrectly referred to as Eicon T-A External). Using this setup file will cause the DIVA T/A to operate incorrectly.
  • Page 18 Select the Search for the best driver for your device option and click Next. Select “CD-ROM drive” and click Next. Click Next. DIVA T/A ISDN Modem User’s Guide 18...
  • Page 19 Click Finish and go to page 25 and continue at the section “Installing the DIVA T/A Software.” DIVA T/A ISDN Modem User’s Guide 19...

  • Page 20: Windows Nt

    (any modem will do; it is only needed to install the DIVA T/A and can later be removed). Power on your PC with the DIVA T/A ISDN Modem connected (see “Connecting the Cables” on page 9).
  • Page 21 From the Install New Modem windows, click Have Disk; when prompted, enter the path to the CD (or use the Browse button to locate your CD drive), then click OK. The DIVA T/A will be detected. DIVA T/A ISDN Modem User’s Guide 21...
  • Page 22 Select the Eicon DIVA T/A ISDN Modem, then click Next. Select the appropriate COM Port the DIVA T/A is connected to. Click Next, then click finish. Close the Modem Properties window. After closing the Modem Properties window, you are prompted to configure Dial-Up Networking, as the install Modem list has changed.
  • Page 23 From the Remote Access Admin Server menu select “Stop Remote Access Server”, and then exit the Remote Access Admin program. Go to page 25 and continue the section “Installing the DIVA T/A Software.” DIVA T/A ISDN Modem User’s Guide 23...
  • Page 24 Windows 3.x/WFW 3.11 If you are installing the DIVA T/A ISDN Modem on a system without a CD drive, it is possible to make disks from the DIVA T/A CD. To create the disks, follow the instructions in the MAKEDISK.TXT file located in the \WIN16\MAKEDISK directory of your DIVA T/A CD.

  • Page 25: Installing The Diva T/A Software

    Note: If you are using disks to install the software on a 3.x/WFW 3.11 system, type a:\Setup.exe (where a: is your diskette drive). Skip to step 3 and continue. For more information on creating disks, read the Makedisk.txt file included on your CD. DIVA T/A ISDN Modem User’s Guide 25...
  • Page 26 Note: The CD Setup screen also gives you the choice to view the online DIVA T/A User’s Guide, Reference Guide, or Release Notes, before installing the DIVA T/A software. Click Next in the Setup Wizard’s “Welcome” screen. DIVA T/A ISDN Modem User’s Guide 26...
  • Page 27 Windows 95/98 and NT users. If you are using Windows 95/98 or NT, the New Devices Detected window appears. Select the DIVA T/A ISDN Modem. Click OK to start the Windows 95/98/NT Configuration Wizard; continue at step 6 below. DIVA T/A ISDN Modem User’s Guide 27...
  • Page 28 Windows 95/98/NT Configuration Tool starts. If you select this option go to step 3 of the section “Configuring Profiles under Windows 95/98/NT” on page 35. When the “Congratulations” screen appears the installation is complete. Click Finish. DIVA T/A ISDN Modem User’s Guide 28...
  • Page 29 ISDN parameters for the profile you created above, go to the section “Using the Windows 95/98/NT Configuration Tool” on page 33. If you want to use your DIVA T/A, go the section “Using the DIVA T/A” on page 73. DIVA T/A ISDN Modem User’s Guide 29...

  • Page 30: The Windows 95/98/Nt Eicon Diva Terminal Adapters Program

    To access the Eicon DIVA Terminal Adapters program, do one of the following: Click the From the Windows taskbar click Start, then select Programs\Eicon DIVA T/A ISDN Modem\Eicon DIVA Terminal Adapters. The Eicon DIVA Terminal Adapters Program appears as below. Getting Help The Eicon DIVA Terminal Adapters program includes extensive on- line help.

  • Page 31: Menu Options

    Configuration Tool” on page 33 for more details. Downloads new Firmware. See the Updating Firmware section “ page 70 for more details. Resets your DIVA T/A to the original factory settings. DIVA T/A ISDN Modem User’s Guide 31 ” on...
  • Page 32 Configured Dial-Up Networking connection are available from the drop down list. If you are using Windows NT, you can use this option to run RAS. Opens the Windows Modem Properties box. DIVA T/A ISDN Modem User’s Guide 32...

  • Page 33: Using The Windows 95/98/Nt Configuration Tool

    X.25. (Only available with AO/DI support). As AO/DI uses the ISDN D-channel X.25 packet service, the X.25 Version and X.25 facilities can be configured. BACP. Bandwidth Allocation Control Protocol and ISDN Cost Reduction Parameters. DIVA T/A ISDN Modem User’s Guide 33...

  • Page 34: Using Context Sensitive Help

    Context sensitive help is available on all the Configuration Tool’s screens. For more details about a particular field, click the Question Mark “?” icon at the top right corner of the screen, then click on the field you’re having trouble with. DIVA T/A ISDN Modem User’s Guide 34...
  • Page 35 AutoSPID). If you want to use the Configuration Wizard, click the Wizard button. Follow the Wizard’s on-screen instructions. (See also AutoSPID on page 96). icon on your taskbar (Windows 95/98 only). DIVA T/A ISDN Modem User’s Guide 35...
  • Page 36 To obtain maximum Multilink PPP performance, you need a PC equipped with a UART 16650 (you might need to install a fast com port card), which supports COM port speed of 230.4 kbps (versus 115.2 kbps with 16550). DIVA T/A ISDN Modem User’s Guide 36...
  • Page 37 Select the Location tab. Note: The screen above depicts the North American version of the configuration tool; if you are using an international version of the software, the screen does not contain Service Profile ID fields. DIVA T/A ISDN Modem User’s Guide 37...
  • Page 38 AutoSPID, refer to page Deselecting the SPID checkbox disables SPID terminal initialization and configures the port as a Non-Initializing Terminal. See Non-Initializing Terminal mode, on page 97. Number tab”. Use the DIVA T/A ISDN Modem User’s Guide 38...
  • Page 39 An X.25 DTE Address identifies a node on an X.25 network. The address is a series of one to fifteen digits. Every X.25 node has an X.25 address. Your service provider assigns this value at subscription time. DIVA T/A ISDN Modem User’s Guide 39...
  • Page 40 If your country is not listed, use the default, International. If problems persist, try configuring this parameter using the AT commands AT*F and AT!L. See the DIVA T/A ISDN Modem Reference Guide. DIVA T/A ISDN Modem User’s Guide 40...
  • Page 41 The throughput class specifies the effective throughput of the virtual circuit in bits per second (bps). Effective throughput may be limited by a number of factors such as level of link utilization, network congestion, and host processing. DIVA T/A ISDN Modem User’s Guide 41...
  • Page 42 CUG number in the Group Number box. OUTGOING ACCESS: Can receive calls only from members of the CUG, but can make calls to any DTE. BILATERAL: Can receive calls from or make calls to only a specific DTE. DIVA T/A ISDN Modem User’s Guide 42...
  • Page 43 Common Facilities group box. Specifies the code for additional facilities that you want to request each time the destination makes an X.25 call. Enter facilities as hexadecimal octets (eight-bit bytes). DIVA T/A ISDN Modem User’s Guide 43...
  • Page 44 (a fixed period, for example the first 5 minutes), and a different rate for subsequent time on-line. Setting these timers ensures your second B-channel is used most economically. DIVA T/A ISDN Modem User’s Guide 44...
  • Page 45 Closing Threshold: Specify the threshold (percentage) that the throughput on your B- channel must be below before the 1st B-channel is dropped from the AO/DI connection. Note: This option is only available with AO/DI support. DIVA T/A ISDN Modem User’s Guide 45...
  • Page 46 Note: This option is available without AO/DI support. If you have BACP configured, you can configure this option to specify when the 2nd B- channel will be added to the connection as the traffic volume warrants. DIVA T/A ISDN Modem User’s Guide 46...
  • Page 47 It releases one B-channel, as required for analog device calls, without interrupting the data link. After you hang up, the B-channel is automatically brought back up for your current connection. Default: DBA Enabled. DIVA T/A ISDN Modem User’s Guide 47...
  • Page 48 The DIVA T/A uses the PC clock to update its date/time. Tip: If you power off your DIVA T/A, click Update Time when you turn it back on. This ensures that the correct date and time are set. DIVA T/A ISDN Modem User’s Guide 48...

  • Page 49: Using The Windows 3.X/Wfw 3.11 Configuration Tool

    This section describes how to verify the firmware version currently loaded on your DIVA T/A, download a newer version, and to update the time. From the DIVA T/A ISDN Modem Properties screen, select a DIVA T/A and click Properties. DIVA T/A ISDN Modem User’s Guide 49...
  • Page 50 Update Time button. The DIVA T/A uses the PC clock to update its date/time. If you power off your DIVA T/A, click Update Time when you turn it back on. This ensures that the correct date and time are set. DIVA T/A ISDN Modem User’s Guide 50...

  • Page 51: Profile Configuration

    The default profile automatically loads upon startup of the DIVA T/A. Follow the steps below to configure a profile: From the DIVA T/A ISDN Modem Properties screen, select a DIVA T/A and click Profile Properties. DIVA T/A ISDN Modem User’s Guide 51...
  • Page 52 The Profile Configuration Tool appears: Note: The screen above depicts the North American version of the configuration tool; if you are using an international version of the software, the screen does not contain Service Profile ID fields. DIVA T/A ISDN Modem User’s Guide 52...
  • Page 53 Windows for Workgroups Remote Access Service (RAS) client, you must configure the V.120 rate adaption protocol on both the DIVA T/A workstation and on the remote device (RAS Server ISDN adapter). DIVA T/A ISDN Modem User’s Guide 53 Continued next page…...
  • Page 54 AutoSPID, refer to page 96 Deselecting the SPID checkbox disables SPID terminal initialization and configures the port as a Non-Initializing Terminal. For more information on Non-Initializing Terminal mode, refer to page 97. DIVA T/A ISDN Modem User’s Guide 54 Number...
  • Page 55 Faxes and Modems. Disables calling features such as: Call Forward, Call waiting, Caller ID, and 3-Way Conferencing. (North America only) Disables Dial Access (North America only). DIVA T/A ISDN Modem User’s Guide 55...
  • Page 56 International. If problems persist, advanced users might also want try and configure this parameter using the AT commands AT*F and AT!L. The DIVA T/A ISDN Modem Reference Guide documents these commands. DIVA T/A ISDN Modem User’s Guide 56...
  • Page 57 If you select BACP, but do not set the Cost Reduction Timers, you could incur unnecessary expense as your second B-channel might open and close frequently, costing you the first- interval amount each time the second B-channel connects. Default: BACP/BOD disabled. DIVA T/A ISDN Modem User’s Guide 57...
  • Page 58 $X for the first 5 minutes, enter 300. Note: Setting the timer to 0 disables it. The Billing Interval timer is also disabled. Default: 60 seconds. DIVA T/A ISDN Modem User’s Guide 58...
  • Page 59 DOV calls are data calls made over a BRI line using Voice Bearer Capability. For DOV to work, the remote device to which you are connecting must support incoming DOV calls. DIVA T/A ISDN Modem User’s Guide 59...

  • Page 60: Using The Vt100 Configuration Tool

    HyperAccess), using the table below as a guideline: Parameter Terminal Emulation Type Local Echo CR Translation LF after CR Verify that the terminal-emulation program uses the same COM port as that assigned to the DIVA T/A. Setting VT100/VT102 DIVA T/A ISDN Modem User’s Guide 60...
  • Page 61 Enter the following command at the prompt and press Enter: AT@MENU The main VT100 Configuration Tool screen opens: *-----------------------------------------------------------------------------* DIVA T/A ISDN Modem – North American Version 1.7.0 Copyright © 1997 Eicon Technology Corporation +-------------------------------------------------------------+---------------+ |MENU: Main menu Open Profile:...
  • Page 62 Warning: When using Multilink PPP for incoming calls, only SPAP or PAP authentication is supported. Select ISDN Parameters and press Enter. *-----------------------------------------------------------------------------* DIVA T/A ISDN Modem – North American Version 1.7.0 Copyright © 1997 Eicon Technology Corporation +-------------------------------------------------------------+---------------+ |MENU: ISDN Parameters...
  • Page 63 Service Profile Identifier (SPID). A number, specified by your ISDN provider, which identifies your ISDN equipment to the switch, and in most instances, is automatically detected with AutoSPID. For more information on AutoSPID, refer to page 96. DIVA T/A ISDN Modem User’s Guide 63...

  • Page 64: Parameter Description

    From the Main menu, select Phone Line and press Enter to open the configuration screen (units equipped with analog device ports only). *-----------------------------------------------------------------------------* DIVA T/A ISDN Modem – International Version 1.7.0 Copyright © 1997 Eicon Technology Corporation +-------------------------------------------------------------+---------------+ | MENU: Phone Line...
  • Page 65 Phone Line 2. Notes: Select Distinctive Ring on only one phone, otherwise both will ring the same. If your modem, fax, or telephone has difficulty detecting incoming voice calls, try toggling the distinctive ring feature. DIVA T/A ISDN Modem User’s Guide 65...

  • Page 66: The Configuration Screen

    After configuring the parameters, press Esc to exit the Phone Line menu. From the Main menu, select Advanced and press Enter to open the configuration screen. *-----------------------------------------------------------------------------* DIVA T/A ISDN Modem – North American Version 1.7.0 Copyright © 1997 Eicon Technology Corporation +-------------------------------------------------------------+---------------+ |MENU: Advanced Enable DOV:...
  • Page 67 B-channel, as required for analog device calls, without interrupting the data link. After the phone call is completed and you hang up the B-channel is automatically brought back up for your current connection. Default: DBA disabled. DIVA T/A ISDN Modem User’s Guide 67...
  • Page 68 (in seconds). For example, if your provider changes a fixed $X for the first 5 minutes enter 300. Note: Setting the timer to 0 disables it. The Billing Interval timer is also, effectively disabled. DIVA T/A ISDN Modem User’s Guide 68...
  • Page 69 If you power off the DIVA T/A, click Update Time when you turn it back on. This ensures that the correct date and time are set on the DIVA T/A. DIVA T/A ISDN Modem User’s Guide 69...

  • Page 70: Updating The Diva T/A Firmware

    From the DIVA Eicon Terminal Adapters Program, select the DIVA Terminal Adapter to which you are going to download new firmware. From the File menu, select Download Firmware (or right click your mouse, and then select Download Firmware). DIVA T/A ISDN Modem User’s Guide 70...

  • Page 71: Updating Firmware Under Dos, And Os/2

    To update your DIVA T/A: Start a terminal-emulation software application capable of X- Modem or 1K-Xmodem (faster) transfer. Configure the terminal to talk to the DIVA T/A ISDN Modem. Type AT$Z. Type at@load (this command is case sensitive). Start the X-Modem transfer and select either the updated TABOXNA.ELM or TABOXROW.ELM from wherever it is...

  • Page 72: Updating The Diva T/A Inf File (Windows 3.X/Windows Nt 3.51)

    (Windows NT only). From the RAS setup, remove the Eicon DIVA T/A ISDN Modem and then restore it. Refer to RAS online help for information on removing and adding modems. DIVA T/A ISDN Modem User’s Guide 72...

  • Page 73: Using The Diva T/A

    D IVA T/A ISD N M odem ISDN Analog D evice Sup port Internet (A vaila ble on so m e m od els ) O nline D ata b as e Bran ch O ffice LA N DIVA T/A ISDN Modem User’s Guide 73...

  • Page 74: Securid Connectivity

    Select the Script Tab and make sure the "Pop up a terminal window" option is enabled. When you connect to the SecurID server, a terminal window will pop- up that prompts for your user name and password. DIVA T/A ISDN Modem User’s Guide 74...
  • Page 75 One of the passwords is static and the other is your token. You should configure Dial-Up Networking as normal and when prompted for your password, enter the static password. DIVA T/A ISDN Modem User’s Guide 75...
  • Page 76 You have to add the command "&%n" after the phone number entry, where n is your token, as shown below: If you have trouble logging into a SecurID server, contact your administrator or Internet Service Provider (ISP). DIVA T/A ISDN Modem User’s Guide 76...

  • Page 77: Dialing With Multilink Ppp

    If both B-channels connect to the same number, the number need only be entered once. Contact your Internet Service Provider (ISP) if you are not sure whether you need one or two remote numbers. DIVA T/A ISDN Modem User’s Guide 77...

  • Page 78: Dialing With Ao/Di

    ISDN device), you have the option of entering only one number. BACP will try to discover the second number and connect to it. If you know the two numbers, however, it is recommended that you enter both. DIVA T/A ISDN Modem User’s Guide 78...
  • Page 79 If both B-channels connect to the same number, the number need only be entered once. Contact your Internet Service Provider (ISP) if you are not sure whether you need one or two remote numbers. DIVA T/A ISDN Modem User’s Guide 79...

  • Page 80: Establishing A Connection

    Double-click the Dial-Up Networking icon. Double-click Make New Connection. The Make New Connection Wizard opens: Select the Eicon DIVA T/A ISDN Modem from the Select a modem field, and then click Next. Enter the ISDN number and Country Code of the location you wish to call, click Next, then click Finish.
  • Page 81 If you do not establish the connection, verify your Server Type and TCP/IP settings and alter them as required. Windows NT 4.0 In the Dial-Up Networking folder, double-click the Make Connection icon. Click New. DIVA T/A ISDN Modem User’s Guide 81...
  • Page 82 The Phonebook Entry Wizard opens. Click Next. Check each applicable statement, then click Next. Enter the phone number you want to call, then click Next. DIVA T/A ISDN Modem User’s Guide 82...
  • Page 83 Enter your user name and password, then click OK. If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings and alter them as required. DIVA T/A ISDN Modem User’s Guide 83...
  • Page 84 Windows NT 3.51 Note: The following example assumes you are using RAS. In the Remote Access Service group, double-click Remote Access. Click Add. Enter the name and phone number you want to call, then click DIVA T/A ISDN Modem User’s Guide 84...
  • Page 85 Enter your user name and password, then click OK. If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings, and alter them as required. DIVA T/A ISDN Modem User’s Guide 85...
  • Page 86 If you are using the Shiva PPP protocol stack (or similar), then you can use PPP or MLPPP. Ensure that the ShivaRemote connection software is installed on your computer. Double-click ShivaRemote Connect. Enter your Dial-in Name, Password, and the phone number you want to. DIVA T/A ISDN Modem User’s Guide 86...
  • Page 87 Select the Tools menu, and choose Port Setup. Select the DIVA T/A as the modem, then click OK. Click Options. DIVA T/A ISDN Modem User’s Guide 87...
  • Page 88 Click Connect. If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings, and alter them as required. DIVA T/A ISDN Modem User’s Guide 88...
  • Page 89 From the Tools menu, choose Port Setup and select the COM port. Select Modems. Enter “Eicon DIVA T/A ISDN Modem” in the Modem Name field and set the speed to 115200 bps (or 230400 if your COM port supports it), then select OK.
  • Page 90 Connect. If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings, and alter them as required. DIVA T/A ISDN Modem User’s Guide 90...
  • Page 91 OS/2 Double-click Programs, then double-click Internet Modems. Double-click Dial Other Internet Providers. Click Add Entry. DIVA T/A ISDN Modem User’s Guide 91...
  • Page 92 Click Connect Info, then enter your Domain Name server, your Host Name, and your Server Name. Click Modem Info. Select a Modem from the drop-down list, and then select the COM port assigned to the DIVA T/A ISDN Modem. DIVA T/A ISDN Modem User’s Guide 92...
  • Page 93 Click Dial to place your call. If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings, and alter them as required. DIVA T/A ISDN Modem User’s Guide 93...

  • Page 94: Connecting To The World Wide Web

    “Browser” you want to use. The “Browser” opens and you are ready to explore the World Wide Web. Note: If you need help using your Browser or exploring the Web, consult your Browser’s on-line help. DIVA T/A ISDN Modem User’s Guide 94...

  • Page 95: Rvs-Com Support

    Windows e-mail systems. By incoming calls the phone of the caller is automatically searched for in the address book. For more information on these features see the documentation included in your RVS-COM package. DIVA T/A ISDN Modem User’s Guide 95...

  • Page 96: Automated Spid Selection

    (the D-LED flashes). The only way to use the DIVA T/A without using SPIDs is to configure the port as a Non-Initializing Terminal. Refer to the next section “Non-Initializing Terminal Mode”, for more information. DIVA T/A ISDN Modem User’s Guide 96...

  • Page 97: Non-Initializing Terminal Mode

    SPID checkbox in the Windows Configuration Tool, or specify “Yes” for the Non-Initializing parameter in the VT-100 Configuration Tool. Note: Check with your ISDN service provider to determine if they support Non-Initializing Terminal mode. DIVA T/A ISDN Modem User’s Guide 97...

  • Page 98: Analog Device Support

    Windows Configuration Tool, or the VT100 Configuration Tool. Two Voice Calls When both B-channels are used for voice calls, data calls are not allowed. The user is responsible for any new attempt at placing a data call. DIVA T/A ISDN Modem User’s Guide 98...
  • Page 99 64 kbps. If the fax call is then hung up, the second B-channel will be re-established if the bandwidth is required. The same holds true if you decide to pick up the phone for an outgoing call. DIVA T/A ISDN Modem User’s Guide 99...

  • Page 100: Calling Features

    It works as follows: If you receive a second call while on a call, a beep sounds. To answer the second call, press the receiver button. The first call is then put on DIVA T/A ISDN Modem User’s Guide 100...
  • Page 101 You and the two other people will all be connected. If you want to drop the last party added to the call, press the receiver button. DIVA T/A ISDN Modem User’s Guide 101...

  • Page 102: Feature Key Values

    Configure the terminal-emulation program to use the same COM port that the DIVA T/A is connected to. Confirm you are connected to the DIVA T/A by typing AT and pressing Enter. The DIVA T/A should respond with “OK”. Value DIVA T/A ISDN Modem User’s Guide 102...
  • Page 103 Profile (0, 1, or 2) to which you want to save. To restart the DIVA T/A, type: Type ATZn <ENTER> where n is the number of the profile number (0,1 or 2) you want to be active. DIVA T/A ISDN Modem User’s Guide 103...

  • Page 104: Appendix A: Isdn Line Termination

    If the connection spans less than 75 meters (250 feet), set the DIVA T/A 100 switch to the Off position, and set the NT1 to 50 resistance. Consult the manual provided with the NT1 for more detailed instructions. DIVA T/A ISDN Modem User’s Guide 104...

  • Page 105: Multiple Isdn Devices

    Off position, and set the NT1 to 50 resistance. Set the other ISDN devices to no resistance. Consult the manuals provided with the NT1 and other ISDN devices for more detailed instructions. DIVA T/A ISDN Modem User’s Guide 105...

  • Page 106: Appendix B: Troubleshooting The Diva T/A

    No call activity on the specified B-channel. An outgoing or incoming connection is being established on the specified B-channel. There is a successful connection on the specified B channel. DIVA T/A ISDN Modem User’s Guide 106 FA U LT P O W E R...

  • Page 107: Link Led

    In Europe, however, this indicates an idle condition. The ISDN physical interface is synchronizing. The ISDN physical interface is activated. The D, B1, and B2 LEDs might provide additional status information. DIVA T/A ISDN Modem User’s Guide 107...

  • Page 108: Serial Leds

    An outgoing or incoming connection is being established on the serial port. This indicates there is a data connection. With AO/DI, this indicates the B-channels are off and only the D-channel is being used for your data connection. DIVA T/A ISDN Modem User’s Guide 108...

  • Page 109: Other Leds

    You might also want to try the diagnostic tool found in Control Panel/Modems. The unit is operating within normal parameters. Indicates a hardware fault condition. Indicates a software fault condition. The unit is powered down. The unit is powered up. DIVA T/A ISDN Modem User’s Guide 109...
  • Page 110 Contact Eicon Technology and follow the instructions in the section “Dumping the DIVA T/A Memory on page 113. When using V.120 you cannot connect to a Bit Surfer Pro modem. Use the command AT!E4=10. DIVA T/A ISDN Modem User’s Guide 110...
  • Page 111 Configure the terminal-emulation program to use the same COM port that the DIVA T/A is connected to. Confirm you are connected to the DIVA T/A by typing AT and pressing Enter. The DIVA T/A should respond with “OK”. DIVA T/A ISDN Modem User’s Guide 111...
  • Page 112 If your DIVA T/A hardware supports this feature and it is still not working, check with your ISDN provider to find out if the “Message Waiting Indicator” key is set to the appropriate value. See “Feature Key Values” on page 102 for more information. DIVA T/A ISDN Modem User’s Guide 112...

  • Page 113: Dumping The Diva T/A Memory

    If the transfer appears complete but no message is displayed, press Enter until the message is displayed. Type AT and press Enter, then type at@quit (this command is case sensitive) and press Enter again to restart your DIVA T/A. DIVA T/A ISDN Modem User’s Guide 113...

  • Page 114: Diva T/A Firmware Specifications

    (BACP)/Bandwidth on Demand (BOD) Data Compression (MPPC, STAC, Ascend compression) Authentication PAP/CHAP MS-CHAP compatible SPAP compatible (Shiva Password Authentication Protocol) in PPP and Multilink PPP modes. SecurID PPP-Token / CHAP -law or A-law Encoding DIVA T/A ISDN Modem User’s Guide 114...
  • Page 115 Management SPID Wizard Windows Configuration Tool Configuration VT-100 Terminal Emulation AT Commands Firmware upgrades using XModem Download or the Windows Configuration Tool Plug and Play Windows Plug and Play External COM Device Compliant DIVA T/A ISDN Modem User’s Guide 115...

  • Page 116: Diva T/A Hardware Specifications

    0 to 90% non-condensing 100-120 VAC or 220-240 VAC (wall transformer) 50/60 Hz 8 Watts maximum CE 168 FCC Part 15 Class B and Part 68 Industry Canada CS03 issue 8 CSA-C22.2N0 950-95 BAKOM ACA (Austel) DIVA T/A ISDN Modem User’s Guide 116...

  • Page 117: Customer Service

    Eicon Technology on the World Wide Web You can find ISDN-related information and general information about Eicon Technology products and services from our web sites at the following addresses: http://www.eicon.com http://www.isdnzone.com DIVA T/A ISDN Modem User’s Guide 117...

  • Page 118: International Regulatory Information And Conditions Of Use

    An FCC compliant telephone cord and modular plug is provided with this equipment, designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. DIVA T/A ISDN Modem User’s Guide 118...

  • Page 119: Regulatory Information For Canada

    Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. DIVA T/A ISDN Modem User’s Guide 119...

  • Page 120: Power Consumption

    DIVA T/A, and any other peripherals, does not exceed the capability of the host power supply unit. Regulatory Information for France This equipment complies fully with the CSE P 10-21 and ETS 300 104 French ISDN delta requirements, as recorded in ITAAB advisory note number 54. DIVA T/A ISDN Modem User’s Guide 120...

  • Page 121: Limited Warranty

    THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM ONE JURISDICTION TO ANOTHER. This Limited Warranty applies to hardware products only. DIVA T/A ISDN Modem User’s Guide 121...
  • Page 122 We value your comments. Please use the tables below to rate this product. Name Title Company Address Packaging Configuration Performance Workmanship DIVA T/A ISDN Modem User’s Guide Accuracy Organization Readability Presentation Please return the Product Comment form to: Product Comment Form DIVA T/A ISDN Modem Poor...

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