Troubleshooting - iHome iW4 Start Manual

Troubleshooting

Problem
I am unable to connect the
iW4 to my home Wi-Fi
network.
I've selected the iW4 speaker
as my AirPlay audio source,
but I do not hear any music.
The iW4 doesn't respond or
doesn't turn ON.
Possible Solutions
1. Verify that your Wi-Fi network is functioning and Wi-Fi certified.
2. The iW4 does not support WEP or WPA/WPA2 Enterprise security
types. We recommend Open, WPA/WPA2 Personal. Once you change
the security type on your router, we suggest rebooting your Wi-Fi
router and your iW4 speaker.
3. Make sure your router firmware is up to date.
4. Make sure that your wireless network is not on a conflicting channel
with one of your neighbors. You can use software like iStumbler on
Mac or Netstumbler on Windows to verify that adjacent networks,
sorted by SNR, aren't on the same channel. Channels 1, 6, and 11 are
the three non-overlapping 802.11g channels.
5. Move the iW4 closer to your network access point; the Wi-Fi signal is
weak or there are overlapping Wi-Fi signals or the iW4 is out of range
of your Wi-Fi network.
6. Keep away from potential sources of interference which may affect
Wi-Fi signal, such as microwave ovens.
7. Reset the iW4 Hardware and repeat network setup:
Option 1:
- Press & hold the Power button (4 sec.) to turn network OFF.
- Press & hold the Power button again to reactivate the network.
Option 2:
- Disconnect the AC power and backup battery and reconnect
after 15 seconds.
1. Verify that the volume is not muted or set to 0.
2. Verify that there is not another iTunes library or iOS device connected
to the iW4 speaker.
3. Try restarting iTunes or your iOS device.
4. Reset the iW4 and reboot your Wi-Fi router.
1. Verify that the adaptor is connected, that the power outlet is 'live'
(not controlled by a wall switch), and battery is fully charged.
2. Reset the iW4 speaker (Disconnect the AC power and backup
battery and reconnect after 15 seconds).