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Problem
I've successfully connected
the iW4 to my home
network, but I cannot select
the iW4 speaker from iTunes/
iOS Device OR control AirPlay
music playback using
buttons
Docking error message: "This
device is not supported"
Visit our website for the complete iW4 user manual and help: www.ihomeaudio.com/support/airplay/
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iHome and the
logo are registered trademarks of SDI Technologies.
AirPlay, iPad, iPhone, iPod touch, iPod, are registered trademarks of Apple Inc.
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iHeartRadio® is a registered trademark of Clear Channel Communications, Inc.
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iW4 04232012-A
Possible Solutions
The iW4 speaker must be on the same network as your AirPlay source.
iTunes Solutions:
1. Make sure that you have the latest version if iTunes.
2. ry restarting iTunes.
3. Before you open iTunes, make sure that you have enabled Bonjour
service in your PC.
Take Windows XP for example: to enable the service,
you can click Start->Settings-> Control Panel, and double click
Administrative Tools-> Services->Bonjour Service, then click Start
followed by OK on the pop-up menu.
4. In order for the iW4 to be able to access track controls in iTunes you
need to allow it in iTunes:
- In iTunes, go to Preferences.
- In the Devices tab, check "Allow iTunes audio control from
remote speaker"
iOS device solutions:
1. Make sure the iOS device has the latest software.
2. If you are unable to see the Airplay icon on the iOS device, restart your
iOS device.
3. Verify that your device is connected to the correct Wi-Fi network.
Note: The original iPhone, iPhone 3G, and iPod touch (1st gener-
ation) do not support AirPlay.
1. Reset the iW4 speaker (Disconnect the AC power and backup
battery and reconnect after 15 seconds) and reboot your
iPad/iPhone/iPod.
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