Troubleshooting; Warranty Information - Acoustic Research ARAP50 User Manual

Troubleshooting

The ARAP50 doesn't turn on. / No indicator
lights.
• Make sure the power outlet you're using isn't
switched (like a lamp outlet).
• Plug the AC power adapter securely into the
ARAP50 and a wall outlet.
• Check the power outlet by plugging in
another device.
The ARAP50 won't connect to my home WiFi
network.
• Make sure your WiFi network is working. Try
using a different device with this network to
make sure its working.
• Make sure your access point is turned on.
• Make sure the wireless enabler is securely and
correctly connected.
• Make sure a firewall is not blocking any
outgoing ports.
• If your network uses a password, double
check that you entered this password
correctly in the AR Connect setup.
• Make sure the access point does not restrict
connections to specific MAC addresses.
• Your wireless Internet connection may exceed
the maximum range for reception. Relocate
the unit closer to the wireless access point.
• The network settings of the ARAP50 may be
incorrect. Check the network settings.
• Move the ARAP50 closer to your wireless
router and try connecting again.
• Unplug your device from the USB port on the
back of the ARAP50. Then press the Power
button on top of the ARAP50 to turn it off
and unplug the unit from the AC outlet. Then
try the setup procedure described in this
Quick Start Guide again.
I can't select the ARAP50 from the list of
available AirPlay devices.
• Make sure you're using the latest iOS version
on your device (or iTunes version on your PC
or Mac). AirPlay has version requirements for
iOS and iTunes in order to run. Your ARAP50 is
compatible with a WiFi enabled PC or Mac
installed with iTunes 10.2.2 (or later); and the
following iPad, iPhone, or iPod touch models
installed with iOS 4.3.3 (or later):
• iPad 2
• iPad
• iPhone 4S
• iPhone 4
• iPhone 3GS
• iPod touch (3rd, and 4th generation)
• Make sure the ARAP50 is on the same WiFi
network as your audio source device (your
iPad, iPhone, iPod touch, or computer using
iTunes).
I'm playing music on my device/computer, but
there's no sound from the ARAP50.
• It may take the ARAP50 a few seconds to start
playing music via AirPlay. This is normal. It
allows AirPlay to establish a buffer before
streaming so that playback is seamless.
• Make sure the volume on the ARAP50 is up.
Press the VOL up button.
• Make sure your audio source is turned up.
• Make sure there isn't another device
connected to the ARAP50.
• Restart iTunes or your device. Then try
connecting to the ARAP50 again.
The AirPlay icon doesn't appear in my music
App.
• Make sure the Network indicator on the
ARAP50 front panel is green. Then fully close
and restart the App.
Intermittent audio.
• The bandwidth of your wireless LAN may be
too low. Move the ARAP50 closer to the
access point and make sure that there are no
obstacles between them.
If you are experiencing troubles that are not
covered in this manual, please visit
Acoustic-Research.com for more helpful hints
and FAQs found on the ARAP50 page.
12

Warranty information

12 Month Limited Warranty
Applies to AR Dock Products
AUDIOVOX ACCESSORIES CORP. (the Company)
warrants to the original retail purchaser of this
EN
product that should this product or any part
thereof, under normal use and conditions, be
proven defective in material or workmanship
within 12 months from the date of original
purchase, such defect(s) will be repaired or
replaced with reconditioned product (at the
Company's option) without charge for parts and
repair labor.
To obtain repair or replacement within the terms
of this Warranty, the product is to be delivered
with proof of warranty coverage (e.g. dated bill of
sale), specification of defect(s), transportation
prepaid, to the Company at the address shown
below.
This Warranty does not extend to the elimination
of externally generated static or noise, to
correction of antenna problems, loss/
interruptions of broadcast or internet service, to
costs incurred for installation, removal or
reinstallation of product, to corruptions caused
by computer viruses, spyware or other malware,
to loss of media, files, data or content, or to
damage to tapes, discs, removable memory
devices or cards, speakers, accessories,
computers, computer peripherals, other media
players, home networks or vehicle electrical
systems.
This Warranty does not apply to any product or
part thereof which, in the opinion of the
Company, has suffered or been damaged
through alteration, improper installation,
mishandling, misuse, neglect, accident, or by
removal or defacement of the factory serial
number/bar code label(s). THE EXTENT OF THE
COMPANY'S LIABILITY UNDER THIS WARRANTY IS
LIMITED TO THE REPAIR OR REPLACEMENT
PROVIDED ABOVE AND, IN NO EVENT, SHALL THE
COMPANY'S LIABILITY EXCEED THE PURCHASE
PRICE PAID BY PURCHASER FOR THE PRODUCT.
This Warranty is in lieu of all other express
warranties or liabilities. ANY IMPLIED
WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY, SHALL BE
13
LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY. ANY ACTION FOR BREACH OF ANY
WARRANTY HEREUNDER INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY
MUST BE BROUGHT WITHIN A PERIOD OF 24
MONTHS FROM DATE OF ORIGINAL PURCHASE.
IN NO CASE SHALL THE COMPANY BE LIABLE FOR
ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES
FOR BREACH OF THIS OR ANY OTHER WARRANTY.
No person or representative is authorized to
assume for the Company any liability other than
expressed herein in connection with the sale of
this product.
Some states do not allow limitations on how
long an implied warranty lasts or the exclusion
or limitation of incidental or consequential
damage so the above limitations or exclusions
may not apply to you. This Warranty gives you
specific legal rights and you may also have other
rights which vary from state to state.
Recommendations before returning your
product for a warranty claim:
• Properly pack your unit. Include any remotes,
memory cards, cables, etc. which were
originally provided with the product.
However DO NOT return any removable
batteries, even if batteries were included with
the original purchase. We recommend using
the original carton and packing materials.
Ship to the address shown below.
• Note that product will be returned with
factory default settings. Consumer will be
responsible to restore any personal
preference settings.
Audiovox Electronics Corp.
Attn: Service Department.
150 Marcus Blvd.
Hauppauge N.Y. 11788
1-800-645-4994
For Canada Customers, please ship to:
Audiovox Return Centre
c/o Genco
6685 Kennedy Road,
Unit#3, Door 16,
Mississuaga, Ontario
L5T 3A5