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Troubleshooting
Some problems will require you to call
Orange.
For more support go to
www.sonyericsson.com/support.
Common questions
I have problems with memory
capacity or the phone is working
slowly
Restart your phone every day to free
memory or do a
Master reset
If you select
Reset
changes that you have made to
settings will be deleted.
Reset
If you select
content, such as contacts, messages,
pictures, sounds and downloaded
games, will be deleted. You may also
lose content that was in the phone at
purchase.
To reset the phone
1
From Homescreen select
Settings
> the
General
reset.
2
Select an option.
3
Follow the instructions that appear.
64
Troubleshooting
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Master
reset.
settings, the
all, your settings and
Menu
>
tab >
Master
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to be
replaced. See Charging the battery on
page 8.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
Orange.
I cannot use Internet-based services
Your subscription does not include
data capability. Settings are missing or
incorrect.
You can download settings using the
setup wizard or by going to
www.sonyericsson.com/support.
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